Econo Lodge

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Good morning Customer I'd # ***Dear guest we like to apologia for any miss communication when u check in @ econolodge we understand that safe in room did not work or u did not use we like to apologia for that and we will refund total of $ for your night safe charge .We did refund $back on visa credit card last four number ***That u will able to see in your account in about to business day .Please fill free to contact us any time @###-###-####Thank you *** ***

Harry barely earned starAfter calling and texting starting November 14, he finally showed up on January 10th to start workAll we needed was approx feet of chimney above the roof line torn down and then cappedHarry showed up at some point on 1/and was gone by He later claimed that they spent hours on site that dayThey tore down approx foot and put a tarp over the now open topped chimneyAfter weeks of repeated phone calls and texts, he showed up approx month later more than an hour late with coffee in hand stating he had no intention of working that dayIn addition, his crew went into my house and stood around in the way holding up our interior contractor, all while asking rude and probing questions about myself and my familyAfter approx anther month, his crew showed back up and did around another hour or of work and then leftHe then showed up with no contact a few weeks after that to finally finishThe morning after completion, I received a phone call from Harry at asking when he could expect paymentWhile the job appears to have been completed satisfactorily, his customer service is beyond terribleIt's amazing that his phone works just fine when he wants payment, but that he could not answer a call or text with any semblance of regularity in the over 1/months of dealing with himI WOULD NOT RECOMMEND THEM TO ANYONE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This has nothing to do with the leather of he couch it has to do with the foot piece of the recliner being tilted on at least a degree angle. I have ave pictures if need to be provided I have never complained about the leather!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The room wasn't the bestThe room had a heater in the bedroom that had duct tape over it cuz it was falling apartI called the front desk to see if we could switch rooms but I was told there was no other rooms availableThey told me they knew about the heater but didn't fix it yetI feel like that is a safety hazard and shouldn't have rented a room for the night in those conditionsThe heater vent that went into the other room didn't heat the other room too well cuz of the heater in the bedroom was falling apartI've stayed here before but after this experience I will never stay here againI feel like we got ripped off because of the quality of the room

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This has nothing to do with the leather of he couch it has to do with the foot piece of the recliner being tilted on at least a degree angle. I have ave pictures if need to be provided I have never complained about the leather!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted directly by Econo Lodge regarding complaint ID 10330482, however my complaint has NOT been resolved because:
[Your Answer Here]I received an email which was NOT heart felt at all, with a phony apology; I replied back one again asking for a partial refund,
which I have yet to hear back from
Sincerely,
*** ***

The warranty is through the manufacturer which is a one year warranty not a lifetime warrantyYou can go to the manufacturers website and read up on itThe leather is a natural skin there is sometimes imperfections in the grainWe offered to take back the set and refund the customer their money
but they refused, they want new cushions which we are trying to get for the customerWe are in the process of trying to work it out with the manufacturer

The charge of $was an incidental fee due to smoking in a non-smoking roomDuring the check in process, we always ask the guest what type of rooms they want, including smoking and non-smokingThe guest claimed that they would like a non-smoking room and so we provided that type of roomAs with
any hotel, we have a registration form signed by the guest which includes there information such as name, address, ID number, etcThe registration form also includes our terms which clearly state that:Smoking is prohibited in all public areas of the hotel and in "non-smoking" roomsA $fine will be applied for smoking in a non-smoking room..On the day of checkout, our housekeeping team entered the room and smelled an extremely strong order of smokeThe order was so strong that it had spread outside of the room in a few minutes and couple of guest even made comments and showed concerned about the smell getting into their roomsIn the complaint, the guest states that the room had an order when she entered the roomWe find this hard to believe for two reasonsOne, if there was an order in the room and the order was so strong when the guest checked out then it means that the order must have been even stronger upon checking into the roomI believe, especially with an infant staying in the room, that any parent would have requested a refund or a room changeIn this situation there was no such requestSecond, we inspect our rooms after they have been cleaned to make sure that it is perfect for the guestIt is not possible that so many of our associates enter the room and everyone misses the smell, including the person who does the final inspectionIt was clear to us that there was smoking of some substance in the room when the guest was staying in it and not before themAs stated in the policy, the charge for smoking in a non-smoking room is $and we charged only $because the cleaning fee did not exceed that amount

Good afternoon, I am writing this in reference to a complaint # ***Guest stayed with us on 04/23/one nightWhen housekeeping staff went in to the room after guest check out they smelled very strong pot smell in the roomFront desk staff inspected the room and conformed the same
thingWe have a very strict policy on smoking in non smoking roomsIt is against the law in VermontWe have a policy that we charge $deep cleaning fees if smoking occurs in the roomWe are only able to charge her card $Once we received a complaint form her we already issued a credit to her $back on her cardShe should get credit by nowIf you need any further information please send us a email or call at ***Thanks for your cooperation in this matter. Thank You, EconoLodge*** *** *** ** ***Phone: ***Fax: *** ***

Placed a reservation this morning and attempted to cancel due to a car failureWas informed I'd be charged $even though I'd made the reservation earlier in the morningContacted the hotel directly and *** pretended he couldn't hear me and hung up on me

Please see attached response

January 26,
Revdex.com
Dispute Resolution Team
West Loop South Ste
Houston TX
Re: Complaint ID ***
To Whom It May Concern:
Your concerns outlined in your correspondence dated January 19, 2016,
regarding VALIC client *** ***’s request have been forwarded to me for review. I understand the importance of this matter and appreciate the opportunity to provide the following information
On behalf of VALIC, I wish to extend a formal apology to Mrs*** for the delays experienced in receiving her requested Rollover/Transfer Out forms. I wish to assure you this incident is not indicative of the level of service VALIC strives to provide to its clients, and I regret the results have prompted Mrs***’s concerns
Please accept this correspondence as confirmation a formal letter of apology has been sent directly to Mrs*** via regular mail. This letter included an additional copy of the form requested by the client, as well as instructions for the client to call our Contact Center to obtain assistance in completing the form
VALIC strives to provide quality service and personal attentionShould you have any questions regarding this matter, please call our VRSCO Contact Center at (888) 568-2542, Monday through Friday from 7:a.mto 8:p.m(CT), and a Customer Service Representative will be pleased to assist you
Sincerely,
Justin ***
Consumer Affairs
Enclosure
January 26,
*** ***
*** *** ***
*** ** ***
Re: Accounts *** and ***
Dear Mrs***:
First and foremost, please accept my sincere apology for any inconvenience or frustration caused by the delays experienced in receiving your requested Rollover/Transfer Out forms. Prompt, accurate handling of our clients’ requests is of the utmost importance to us, and I regret this was not your experience.
Please accept this letter as confirmation additional copies of your requested form were sent to your address on January 12, 2016. For your convenience, I have enclosed an additional copy of the form with this letter. Please call our Contact Center at the number provided below if you need assistance in completing this form
Mrs***, VALIC Retirement Services Company (VRSCO) strives to provide quality service and personal attentionShould you have any questions regarding this matter, please call our VRSCO Contact Center at (888) 568-2542, Monday through Friday from 7:a.mto 8:p.m(CT), and a Customer Service Representative will be pleased to assist you
Sincerely,
Justin ***
Consumer Affairs
Enclosure

Initial Business Response /* (1000, 5, 2015/07/13) */
Yes this is correctThey were asked to leave with no refund because of the damage caused by their childrenThere were eye witnesses that came forward to report the children lighting smoke bombs on the propertyWe called the police and the
children admitted to the police the did light the smoke bombs on the propertyWe felt the need to ask them to leave immediately, however we hoped that by having the police confront the children this would deter them from their behaviorThe following day we had to call the police again because the children were not being supervised and they were causing damage to our camerasWe then felt the need to ask them to leaveAfter contacting the security company that handles our equipment and service, we were informed one of the cameras would have to be replaced
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The witnesses (verified by police) stated that it was not my boys with smoke bombs so therefor that is a lieAlso...even if that camera had to be replaced (even tho cops stated there seemed to be no damage by my sin and the other boy (that was not ask to leave)..and they threw a towel and it hit the camera..they didnt set out to distroy anythingThose cameras can be purchased for $40...NOT $This motel is out to take people's moneyWe were told by this other motel (that police put us up in because they were embarrassed by this business in their town) said this is not the first time they have done thisWe need people to beware of prepayments made to this companyThey will find a way to scam you

from: General Manager WYto: [email protected]: Mon, Sep 14, at 1:PMsubject: ID #
***Dear *** ***,My Name is Daniel K** and I'm the General Manger here at the Econo Lodge in Laramie I understand that you are a bit confused about our cancellation policy When reserving the room, your email confirmation clearly states the following: "We are delighted that you will be staying with us from Friday September 4, to Sunday September 6th, We have reserved a room with queen beds, No Smoking for you Check in begins at 02:PM and check out is by 11:AM on Sunday, September 6, This rate is eligible for partner rewards If this rate is changed you may no longer be entitled to partner rewardsRates quoted are per day and may fluctuate dependent upon local tax laws Where required by law, rates and total packages cost may include taxes If you are exempt from any of these taxes, please present all required documentation at time of check in Your reservation has been guaranteed by CREDIT CARD If you need to cancel this reservation, you must do so by PM local hotel time, days before the date of arrival to avoid a cancellation PENALTY If you have any questions, Please do not hesitate to call our hotel staff at (307) Sincerely Hotel staff!"This email was sent to you on Aug 30, at 10:PM at the email address of *** Unfortunately, things do come up but due to the fact that you had tried to cancel this reservation well passed the cancellation deadline, you did get charged a penalty fee as stated in the confirmation email Once again, I would like to apologize for any inconvenience that this may have caused and we look forward to serving you in the near future!Sincerely,Daniel K**Econo Lodge N McCue StLaramie, WY 82072Phone: 307-745-

Good after noon I am sorry to here this but I never got any phone call from this guest I was an ware of this guest complain we try our best to make are guest stay comfortable and enjoyable I will go head and return full amount of $back to guest credit card ending with *** guest
will able to see in his credit card statement in about to business day .For any other question please feel free to contact me Econolodge s 13th street Milwaukee -

Date: July 26, To Whom it may Concern: I am writing this letter on behalf of Wickliffe Hospitality LLC, DBA EconoLodge located on Euclid aveBuilding CWickliffe, OH This letter is in regards to the recent guest complain that was filed online The
guest stated that the room did not have carpeting, I am attaching the pictures of the room that shows the vinyl flooringAs per our brand requirement, we need to have LVT (Luxury Vinyl tile) instead of carpetingWe used to have carpeting and switched to LVT flooring in last few monthsHotel industry standards are changing everyday and the competitor such as Motel 6, Sleep in etcare also converting to the LVT flooring now, which means we cannot have carpet in the roomsThe guest room had LVT flooringWe apologize if guest was expecting carpet, but we did not put a guest in a room with no flooring The second issue guest stated was about the rooms that were “trashed”We would like to inform that those rooms are under construction for the new lobby of EconoLodgeWe have construction permit for those two roomsThe entrance for the rooms were covered as our contractor is working in the areaAs the guest stayed with us over the weekend, the contractors take weekend off, the “trashed” room actually had contractor’s material in the room, which they left there as they were coming back to work on MondayThere is No access to guests in that room The third issue guest brought up was of double charged, we are attaching copy of our receipt from credit card processor that shows only one chargeIf it is debit card, please have guest contact their bank and debit card processing is little different than credit cardRegardless, be assured there was only one charge and not two charges The guest did not brought this issue until now, and they decided to stay days with usIf they noticed all the issues when they checked in, they should have informed front desk, we would have gladly switched their rooms or checked them out right when they checked in without any chargesBut the guest decided to stay days with us I am also attaching our pest control company certificate that shows we get our rooms and outside of the hotel sprayedThe rooms are rented almost every day and if there were any sign of Bed Bugs, we would have started treatment for it immediately rather than renting the roomWe do apologize that housekeeping missed to properly clean the inside of the drawer but please be assured it is not bed bugsWe have that room inspected and there was no sign of bugsThe mattress was thoroughly checked along with back of headboards, bottom of bed etc We are sincerely sorry you were not satisfied with your stayWe will use your comments and concerns to make improvement If you have further questions, please contact hotel at *** Regards, Econo Lodge

This place needs to be shut down!! This place is disgustingI had a reservation for weeks because I'm working at a local business in the areaI stayed in room for one nightWoke up next morning covered in bug bitesPulled back the sheets, tons of little tiny black bugs and blood stains everywhereNeedless to say I checked out the next dayWhen I told the i*** man I was checking out, he was yelling at me and was saying "kicked out" because I told him I'm leaving and not to charge my credit card for the weeksHe did in fact end up charging the whole week stay instead of one nightI'm still in process of trying to get my money backManager here is horrible she said she refunded me but hasn't went into my acct yet, I had to call herShe didn't even have the decency to call and apologize for my stay after I called corporate to complainWhen I told her that being the manager, she shouldn't let her employees scream at guests and the polite thing to do in America is to call guest to aplogize for the bad experienceShe then said "if u have a bad meal do you expect someone to say sorry"She was defending herself, her horrible employee and the fact that she doesn't feel bad and doesn't feel the need to aplogize for selling a bed bug, smokey, infested roomsI specially asked for a non smoking room but smoke was pouring in my room that night from neighbor, when I checked out the i*** man was yelling at me saying I requested a smoking roomI don't think soThey have no idea how to treat guestsThe manager, kinnar doesn't care about hotel and that's why the hotel is infested in bugs and is filthyI had to give it a one star, or I wouldn't have given it anySave yourself the trouble and do not stay here, I'm reporting them to the Revdex.com and hopefully they can go back to their country or figure out the right way to treat guests inThe USA

My husband and some students reserved rooms at this hotel and upon arrival my husband witnessed illegal activity and saw someone sleeping around exterior of hotel He determined by what he saw this was an unsafe environment to expose his students to so they drove to another hotel Upon attempting to cancel reservation the manager refused and not only refused but charged the card we reserved room with instead of card we wanted to switch it to which was a school credit card We informed him my husband would drive to his hotel and switch out the credit card but he refused So we not only got charged for rooms at this hotel that we couldn't stay in but we had many students and had to go find a safe hotel and pay for those room as well

April 2, I made a reservation on your website for April 6th but the system reserved the room for April 2ndI called minutes later and spoke with a manager to have the date correctedThe manager offered to make the correction but told me the room would be $instead of $that was on the websiteI asked to cancel the room and was told there would be a $cancellation fee and the manager would not confirm the cancellation.