Econo Lodge

Hello ***,I received your complaint via the Revdex.com about your experience with Econo Lodge in Dumfries, VAAt *** Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe always strive to do better, and your
communication helps us maintain a higher standard of quality control.I hope you and your son are both doing OK in the aftermath of Hurricane MatthewIn reviewing our records on the reservation, when the hotel ran the authorization on the credit card, it declinedWithout a valid credit card to hold the room, the hotel cancelled the reservation as the guarantee was no longer authentic.At *** Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe hope youll give us another opportunity to show you a great experience with the Choice Hotels brands.Take Care,Laura P***Coordinator, Executive Customer RelationsCC: *** ***

Good morning
background- text-align: start; letter-spacing: normal;">Regarding con # ***
We do have a weekly rate as well as monthly rate weekly rate is $280.00+ tex total = $per week
This guest stayed @ econolodge by weekly rate for first weeks
So when guest check in in hotel asking for long term stay or weekly rate we tell them weekly rate is plus tex 329.28
When u locket receipt it's break down As room charge plus city tax plus state tax plus safe charge
Now if u pay daily regular rate and if u wish not to use or get charge for safe then we take it off rite way but when u stay as weekly or monthly rate then that's discounted rate so there is no safe charge counted but when u get receipt it beak down that's way computer prints.
Also we will refund $ back to his credit card last number on11/11/15so it takes about to business day to get it back on card
I don't know what and why that he is asking for but any way we will refund back
Thank you
Any question please call us @ ###-###-####

I am a small Medspa and I bought a new Cutera HR for over $100, I was told it was an extremely stable machine It is not used very much and is constantly down First year under warranty the head was constantly a problem and they finally replaced it To get extended coverage it would have cost Over $11,per year which I could not afford Cutera makes it very difficult for anyone but them to fix the machine Not selling second parties parts, locking out of software This is like a VW dealer preventing you from having your car serviced at any place but the dealer The machine has had one problem after another and now is completely useless less than years after purchase My calls are not returned I have a lemon of a machine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***

I have reviewed the response made by the business in reference to complaint ID *** While the response does not offer a resolution, I spoke directly with the business owner by telephone today We were able to negotiate a compromise that is satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We agreed to move reservation to alternative night with the understanding there would be a rate adjustment for published rate at that time 4/6/reminding her that we should be due the full amount but we waved the and moved to alternate express arrival date she declined at which I said we still
would not charge full amount but only dollar late cancellation chargeShe made it clear she did need a room for here at the lateAlso a choice privmemberIf she calls and wants to book an alternate res, I would credit the towards a future stay booked direct days of original date

Mesquite Roofing has replaced two roofs on my house and did some minor repairs a couple of times Very professional service and prompt Quality workVery satisfied

Dear *** ***,This letter is to respond to the complaint that was filed against the Quality Inn & Suites, Wyomissing, Pa on 10/13/by *** *** ***, case #***,*** *** make her reservation through a 3rd party booking site; ***With this site, guests have the option to
either pre-pay for their reservation or pay the hotel directly at time of arrivalWhen *** sends the reservation to the merchant, they always specify if the booking had been pre-paid or notIn the case of *** *** reservation, *** specified that the payment was to be made at the hotel,.Upon *** *** arrival, the guest service agent asked her for her method of payment, and *** *** did state that she had already paid ***However, she did not have any confirmation of that payment, therefore we needed to secure a payment until we could verify with *** her claim.We did receive payment from *** on 10/12/2015, and therefore we did refund ** ***' credit card the amount of $immediatelyIt was also explained to her that it could take to business days for those funds to be available to her, depending on her bank's policiesIt was during this period that ** *** accrued the overdraft fees with her bankShe did contact the hotel and asked for us to refund her the overdraft fees as wellThe guest service agent asked if she could send us a copy of her bank statement so we could verify the feesThere were overdraft fees that had posted around the same date of her hotel stay, totaling $108.00.I have contacted ** *** on 10/28/2015, to let her know that we were sending her a check in the amount of $in order to make a good faith gestureAgain, she did not have any conformation with her when she arrived at the hotel to confirm her payment to ***It is the policy of the hotel to secure payment at the time of check in for all guestswill also say that in speaking with ** *** on 10/28, she did change her number of banks fees from to We have mailed a check to her for the fees that were confirmed by her banking institution.If you have any additional questions, please contact me at ###-###-####.Thank you,Gina F Front Office Manager

Dear *** ***,Thank you for taking the time to provide feedback regarding your recent stay at Econo Lodge.First, allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the housekeeping on your recent visitI must state that Memorial Day weekend is a very
busy weekend (one of our busiest weekends) and the amount of rooms we had to turnover for the next day’s reservations caused a delay in the availability of linen and the ability of the housekeepers to get to stay-over rooms during the day. From the response, I also understand that there were five people in the room while the reservation was booked for two peopleIn the event that there are more people in the room than the reservation is made for, we would like to be informed so that we can be proactive in handling any potential issues before the guest’s arrivalThe guest can also let us know at chehow many people are in the room so that we can try to accommodate the guest in a best way possible.We are also of the understanding that there were three rooms reserved, but we are uncertain as to there being issues with the other two rooms as we do not know which rooms those wereThe rooms were not under your name and we did not receive complaints from other rooms so we do apologize if there were incidents for complaint, but we did not receive them at the front desk at the time.I have shared the feedback with housekeeping department to ensure we handle these types of situations differently in the futureI have also shared this feedback with our front desk and management to make sure we make the customer service experience better for you and our guests in the future. Again, thank you for your time and valuable feedbackWe sincerely appreciate it and hope you will give us another chance to provide you with great service and accommodations on your next visit to Colonial Heights.Kind regards,Property CHIGeneral ManagerEconolodge804-520-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I informed *** *** of a missing radiator back in July of 2014, he told me on June 6th, when he went to look for my radiator in July of he said he found no other parts there besides my washer fluid reservoirWhen my car finally had a new long block put in, in November of 2014, on 11/19/after having talked to *** on the phone about missing parts my mechanic found were missing when he was putting the engine back together, I emailed *** the list of the parts missing and my mechanic's information*** told me on the phone to send him the list and he would go and see if they were thereI never heard back from himSo I drafted a letter and sent it to *** ***, but the Google address wasn't a good address and it came back, only after having been in the mail for almost two monthsSo I finally sent the letter through email in May of *** heard about my first missing parts within a few weeks of my bringing the car home and then within several months of my car coming home I had the engine fixed and in the process found out there were parts missing and informed himThis is not the first time *** has known of missing partsIf a large part such as a radiator could be so easily missed why not my belts and bolts and housings then? A radiator is quite largeIn conclusion, if a large car part could be so easily missed then why not the other partsAnd how would I know if my parts were in my car or not because I didn't have them put the broken engine back together. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** *** *** stay at our hotel in July They made resfrom expedia.com
Reseration say only one person to check inGuest stay person in roomSo, my fdscharge each personWe charge each person each day plus taxBut fsd charge $person so, have person $+
tax.Total $total
Guest agreed today for guest and they pay with Visa cardWe save a copy of C.Creceipt and pay cardSo, check this mattersPleaseThanks
*** ***
8-11-

Business stated that they do not have bed bugs They had a previous issue and it was taken care of The consumer saw a dead bug, and she would have to find a live one Also, they did not book their rooms through Econo Lodge, it was Expedia The consumer would have to contact
the company in which she booked through and paid too

To Whom It May Concern,
Mr***’s Vehicle has been repaired as of August 1, Customer was satisfied and I had left Mr*** a message to call with any additional questions or concerns
Thank you
*** ***
Customer Relations
Manager
Tim’s Auto Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-">Good after noon
I am sorry to here this but I never got any phone call from this guest I was an ware of this guest complain we try our best to make are guest stay comfortable and enjoyable I will go head and return full amount of $back to guest credit card ending with *** guest will able to see in his credit card statement in about to business day For any other question please feel free to contact me
Econolodge
s 13th street
Milwaukee -

Business states that the consumer has been refunded and the issue is resolved

Guest made reservation but did not show up fpr reservationGuest does not have a cancelationNo show charge is charged if guest doesn't show up for reservation as the room was held for them for whole night and could not be sold to anyone elseGuest claims they called and cancel, however when
asked who they spoke to or what is the cancellation confirmation number, guest knew neitherExplained guest hotel policy that reservation must be cancelled by certain time to ensure no charge or have cancellation number as it is provided everytome a reservation is cancelledAlso spoke with staff on that day on shift, no one recalled any calls regarding jacuzzi room reservation/cancellation. We have checked oir whol credit card systemGuest was not charged twiceGuest was charged once for $for jacuzzi roomWe cannot offer complimentary room as its not our policyGuest can make additional reservation if they wish to stay

guest checkon 01/06/2018 for two night @3.23am in morning and deiced not to stay for 2nd night and c/o on 01/06/@am , guest paid cash and when u pay by cash we do need $deposit for security and pay for night stay guest did that .guest pay for
night $+ $security =total $167.08next morning guest want to c/o day early so we did refunded $108.54 cash back to guest with $security deposit back to guest.so now we charged them only for 1.night $per night +tax =58.96so we cant refund them $because we all ready give them back $108.54if guest like because they paid cash we can refund $58.96 they have come pick it up or I can send them a gift card for that amount.also aim sending u second e-mail see the attachment file to see the detail copy of respiteplease let me know any thing I can help guestwe also like to apologize to guest for any in convince,

July 21, Dear ***, On behalf of Cove Fitness, I would like to offer an apology for the misunderstanding regarding our cancellation policiesAll of our policies are printed in detail on the agreementOur front desk associates read these policies to potential members before anyone
signs to ensure that everyone understands themOn the agreement that you signed/initialed, as the primary buyer, your signature/initials indicate that you understand and accept these policiesThese policies have been in place since we opened our doors, and they have not been altered in any way, shape, or formWe aim to treat each of our members fairly; therefore the same policies apply to ALL persons who choose to enter into a membership agreement at our facilityAgain, we deeply regret any misunderstandings regarding this matterI am truly sorry that we were not able to accommodate your expectationsSincerely, *** ***-General Manager