ElectronicsForce.com

Phone had screen damage. I let them know immediately, per their 14 day return policy. They dragged out their responses to every email (I like to keep a paper trail), which I would later realize they would use that reason as their loophole to not follow through with what they promised both over the phone and in writing. When Steve got back to me, he told me to call his tech guy, which I did. I have the call saved, along with every email. He told me it would be no problem. "Just send it back and we'll swap it out for one with a good screen." He was very abrupt so to make sure it was on the up and up I emailed Steve again. I asked him if I needed an authorization number. He said just to include the order number and they would exchange the phone for one that did not have a damaged screen. I was never asked if I wanted a refund, but that was fine with me as long as they replaced it. The email trail I have is a testament to the fact that this was not a typical situation. They wanted no authorization number, which is one of the things the return policy requests. No deadline was given for EXCHANGING the damaged phone they sent me for one that worked. No offer to refund, as I said. "We'll just swap it out, no problem." What about the shipping? "Oh you pay for that up front and we'll refund it back and exchange the phone for you." So I do as I was told and send the phone in with the information requested. They ignored my emails completely this time instead of dragging out their responses. On Saturday I get a package from Electronics Force. It's my replacement phone, right? Nope! they sent me the damaged phone back and my receipt, with the words written crudely across the top "read our return policy". An X was marked next to the area at the bottom that mentioned 14 days and the authorization number for returns. I couldn't believe it. I just bought 2 phones off these guys, and it's more important to get over on a repeat customer than to do what they said they would do, in plain English.. Which is saved in a special folder of emails from Steve, if that's even his real name. I don't expect he'll get back to me and be honest about why he chose to go this route after telling me the complete opposite would happen, "no problem".. But it's not really surprising. That's what cowards and crooks do. But maybe I'm wrong. Perhaps it's an oversight. A mistake made by another employee and Steve will do the dignified thing and make things right. If he does, I will come back here and apologize.. But I'm not going to hold my breath. Who knows how many people he's done this to, choosing the quick buck over making repeat money over the years by earning his customers' trust. Its like the street hustler that sells crack addicts soap because he's short on product. Reputation means nothing to these people, and if you value your time and money, you will take a pass on Electronics Force, who also goes by the name Cell2Get. I wonder why such a reputable company would go by 2 different names? How is there no option for zero stars when these types of people make a living off of scamming folks out of their hard earned money with no repurcussions? Next stop, BBB.

Our website clearly indicated or return policy its also clearly indicated that the phone is intended to use in the USA at electronicsforce.com we only selling the equipment it is customer responsibly to check with the own service provider to make sure the phone will work with they service provider our return policy clearly stated days return policy AS A COURTESY TO THE CUSTOMER HE CAN SEND THE PHONE BACK TO US ONCE WE GET IT WE WILL PROCESS A REFUND MINUS A RESTOCKING FEE please make sure to return the phone no later then

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As I told them in two separate phone calls, I do not have a printer or a working computer All I have is an old phone with no printing capacity My daughter was terminally ill with [redacted] , I am a homebound invalid and have no one to take care of printing a label, packaging the phone and taking to post office.As stated in my original complaint and as told to Steve by phone, due to all the complaints on the web from people never receiving their refund, or were not given the full refund and/or the refund was delayed by weeks and/or months after returning the phone, I am NOT comfortable with the transaction in ths manner As previously stated, I gave several methods of exchanging the phone for a cashiers check or money order but Steve never responded, nor returned my phone calls 1) IF THE Revdex.com WILL HANDLE: Steve can deliver a cashiers check or money order to the Revdex.com & I will have [redacted] or [redacted] pick up and deliver the phone to Revdex.com, even though it is not worth the cost of shipping Revdex.com can then mail me the cashiers check/money order & Steve can pick up the phone at the Revdex.com.2) Steve can send the cashiers check or money order to an Evansville [redacted] store that is willing to handle the exchange and return the phone to him The G [redacted] store can verify it's the same phone he sent me.3) Steve can send me a cashiers check or money order via COD with instructions to pick up phone before leaving the cashiers check or money order.The third party involved in all transactions is a reputable business and should be acceptableAfter all, I paid for a new phone weeks before I received a used & one At least there is a third party involved in all above transactions to avoid any fraudulent action on my end and the store is guaranteed the phone in return In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is unacceptable to receive a used phone which does not work as you promised it would I will leave it up to the professionals at the Revdex.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I PAID EXTRA FOR FDAY SHIPPING, AND JUST LIKE OTHER COMPLAINTS WHEN THE PACKAGE SHOWS UP, IT COMES SEVERAL DAYS AFTER WHEN IT SHOULD, AND IT COMES USPS NOT FED-EXTHEY HAD THE CELL PHONE I ORDERED SHIPPED TO THEM FROM CHINA, AND THEN THEY SEND IT PRIORITY MAIL TO METHEY CHARGE UPS, AND FNEXT DAY, 2ND AND 3RD DAY SHIPPING, BUT THATS NOT HOW THEY SHIPTHEY ORDER FROM CHINA TO THEM VIA EMS CHINA MAIL, THEN ONCE THEY GET IT THEY SHIP IT USPSSO THE CELL PHONE I ORDERED FOR 3DAY FDELIVERY CAME DAYS LATER AND WAS DELIVERED BY THE POST OFFICEI HAVE SINCE SENT IT BACK TO THEM AND I AM AWAITING A FULL REFUND THAT THEY SAID THEY WOULD GIVE TO ME MY CREDIT CARD COMPANY HAS GIVEN ME BACK A TEMPARORY CREDIT, AND IF THEY DONT GET RE EMBURSED WITHIN DAYS THEY WILL CHARGE IT BACK TO ME I WAS FIRST GIVEN A BOGUS TRACKING NUMBER AND THEN DAYS LATER THEY GAVE ME THE TRACKING NUMBER LK923810289CN THAT SHOWS THE SHIPPING FROM CHINA TO THEM IN NEW YORK, THE TRACKING NUMBER THEY GAVE YOU WAS WHEN THEY SHIPPED IT TO ME VIA USPS DAYS AFTER I ORDERED THE CELL PHONE F3DAY SHIPPING SO THEY SAID THEY WOULD GIVE ME A FULL REFUND, BUT MY COMPLAINT IS THAT THEY KNOWINGLY CHARGE FOR UPS AND FED-EX, NEXT DAY , 2ND DAY, AND 3RD DAY SHIPPING AND NEVER EVEN INTEND TO SHIP THIS WAY, THEY JUST ADVERTISE IT TO MAKE MORE MONEY In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

we reviews the complaint and on **-Feb-21:40:we refunded customer credit card

Hi *** truly aploagize for the delay we shipped another phone out by [redacted] tracking # [redacted] the phone will be delivered on Saturday

customer palced an order on (Over month ago) our return policy clearly stated days customer contact us with issues he have with is device as a courtesy to customer we offered him to send to us so we can get it repaired customer refuse was send back the phone for repair

The reason I rejected their response was because when I initially called Electronics Force to let them know that the phone I received was not the phone I ordered, the salesperson put me on hold to look at the his websiteWhile I was on hold I pulled up their website and all Jitterbug phones shown had the same model number although all Jitterbug phones were very differentI believe that this is part of their scam, that they can send any phone and say this is the phone you orderedUnless you really look at the model number of each Jitterbug phone listed, you would not realize that the model numbers are all the sameIt would not have done any good to respond to their questions, I have gone through this with them when I initially called them and all I received was hostility and verbal abuse

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The business keeps giving contradictory answers I am requesting the caase tto be kept open, so I can inform the Revdex.com fofurther developments In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This company is not honestIn my initial request I mentioned the followings: Pending Presently, I am working at a hospital in [redacted] **, Staying at [redacted] ***My phone is not working and I need a new onePlease call me if you are unable to ship it to the Hotel, instead of cancelling the orderAlso, I need assurance that the phone is unlocked and I can use it in Egypt 062015Pending Credit Card paymentAUTH: [redacted] TransID: [redacted] 062015Processing 062015Shipped In order for the Revdex.com to appropriately process your response, you MUST answer the question above So from the first contact, I indicated that I will be using the phone abroad (and that is why I requested unlocked phone)If the company does not allow phones to be used outside the US, they should have indicated so, and refused to ship the phone to meFurthermore, they have sent me a defective product, knowing that I will be leaving USRegardless, I am back to US and would like to return back the phone to the company for refund Sincerely, [redacted] ***

Hello [redacted] as good faithwe refunded $yesterday (it will post back to your credit card in 2-business days hopefully by Friday but if not for sure by Monday) for the 2nd part of the refund please let me know when the package get picked up by FedEx I will immediately refund the rest of the your money ($150.00)so in total you will have a total FULL refund of $I am doing this as a good faith so you can get back the money in your account soon as possibleWe regret your dissatisfactionI sincerely like to apologize that this transaction did not workoutand I am truly sorry the phone does not work please check attachment for the 1st refund that was processed today Thank You

Helloi checked your order and our item was advertise correctly we do sale the LG nexus 16gb and we do also sale the 32gbthe item you purchase its clearly stated in the description its a 16gb model the price for the 32gb is it can be found here [redacted] its stated 32gb the one that you purchase is [redacted] this is the standard model and its the 16gb version also when you read the item description its clearly statedMemory Card slot No Internal GB, GB RAM also you mention that the battery belongs to Dthe battery is Built inside the phone and non-removable how you got the conclusion that this is Dbattery? also from our specs Dand Dis the same exact battery(ALSO PLEASE BE ADVISE IF YOU OPEN THE PHONE IT WILL BE NON-REFUNDABLE if you like the 32gb we will be more then happy to exchange it for youyou also send the phone back for a refund if you like and we will process a refund according to our policy as agreed by you when you submitted the order online

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response from the business does not make senseI gave the needed information and I am not disputing that the phone was not fixedMy problem is that it took an extremely long time and now the face of my phone does not stay on the phone, totally negating the waterprooffing of the deviceAlso they have not commented on the authenticity of the product they sold meAccording to Samsung, this is a counterfeit phoneI was promised manufacturer warranty that was denied because the authenticity of the phoneFinally the response is impossible to decipher because they do not use correct grammar, capitialization, or punctuation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello we refunded the rest of the money on **-Feb-12:20:we issued a refund of additional $and the customer received full refund of $

Hi can you please email us the imei # of the phone? for faster respone please call us at ###-###-####

Hellothis complaint should be against [redacted] not electronicsforce.com we shipped two packagesif package was lost/stolen you will need to contact [redacted] directly

we refuneded customer credit card in full on febuary ***

Hellothank you for contacting us regarding your purchasei checked your order and you purchase the Motorola iper our web TOS its clearly indicated you will need to check with your local service provider to verify you can use the phone on they network please check out TOS section as Stated in our TOS "the Customer is responsible to contact they service Provider to Verify phone compatibility with they local service provider" did you check with your service provider prior purchasing this phone?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business is restating where we are already at and obviously has no intention of doing the right thing and giving me a full refundThey are fully aware of my frustrations with my entire experience with themThis is the second phone they have sent me and it's the exact same issueI'm not gonna roll the dice and hope for the best with them based on my terrible experiences with them alreadyMy carrier already tried several methods to fix it including a factory reset and nothing workedJust man up, do the right thing, and give me a full refundI'm tired of the back and forth and games they are playing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***