ElectronicsForce.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The phone is a plan phone belonging to [redacted]; IMEI # [redacted]. I called T-Mobile and they confirmed that the phone is indeed a [redacted] plan phone. Also, [redacted] informed me that the phone has been blocked by [redacted]. I hope this is sufficient information for Electronicsforce.com to reimburse to me the full amount that I paid for a new and unlocked phone.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

we reviews the complaint and on **-Feb-2014 21:40:59 we refunded customer credit card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The business keeps giving contradictory answers.  I am requesting the caase tto be kept open, so I can inform the Revdex.com fofurther developments. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello
[redacted]as good
faith. we refunded $155.84 yesterday (it will post back
to your credit card in 2-3 business days hopefully by Friday but if not for sure
by Monday) for the 2nd part of the refund please let me know when the package
get picked up by FedEx I will...

immediately refund the rest of the your money
($150.00). so in total you will have a total FULL refund of $305.84 I am doing
this as a good faith so you can get back the money in your account soon as
possible. We regret your dissatisfaction. I
sincerely like to apologize that this transaction did not workout. and I am
truly sorry the phone does not work.  please check attachment for the 1st refund
that was processed today Thank You

Helloi checked your order and our item was advertise correctly we do sale the LG nexus 5 16gb and we do also sale the 32gb. the item you purchase its clearly stated in the description its a 16gb model the price for the 32gb is 439.99 it can be found...

here[redacted]its stated 32gb the one that you purchase is [redacted]this is the standard model and its the 16gb version also when you read the item description its clearly statedMemory Card slot No Internal 16 GB, 2 GB RAM also you mention that the battery belongs to D821 the battery is Built inside the phone and non-removable how you got the conclusion that this is D821 battery? also from our specs D820 and D821 is the same exact battery. (ALSO PLEASE BE ADVISE IF YOU OPEN THE PHONE IT WILL BE NON-REFUNDABLE if you like the 32gb we will be more then happy to exchange it for you. you also send the phone back for a refund if you like and we will process a refund according to our policy as agreed by you when you submitted the order online

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
You HAVE the IMEI# in your sales record [redacted] dated 1-**-2015.  The Revdex.com repeatedly warns me e NOT to put any personally identifiable information in my replies, and [redacted] tells me the IMEI# IS  personal identifiable information as the phone is registered under tha IMEI#.   Perhaps you can call the Revdex.com for a solution to this situation.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hellothank you for contacting us regarding your purchase. I checked your order and you purchase the Motorola i680 per our web TOS its clearly indicated you will need to check with your local service provider to verify you can use the phone on they network please check out TOS section 3.2 as...

Stated in our TOS "the Customer is responsible to contact they service Provider to Verify phone compatibility with they local service provider" did you check with your service provider prior purchasing this phone?

Hello please understand in order to mail you a check with out you returning the phone first I need the IMEI # on the back of the phone under the battery. once I have this information I can start with a  new return authorization #

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Electronicsforce.com supplied a used [redacted] plan phone in place of a new unlocked phone, and refused to acknowledge this fact, which indicates bad faith. Therefore, I do not want to accept an exchange because the company will send to me another used plan phone; I want a full refund.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

we received back the phone today and fully refunded customer credit card please allow 3-4 days to post back on your credit card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I will be doing a charge back with my credit card company as I do not trust you or your establishment.  You are a liar through and through - and you can go on [redacted] and see a refurbished black phone for 174.99 while a gold phone goes for more than $400.  If my credit card company instructs me to ship the phone to you, I will do so.  I am not going to communicate with you are Electronics Force any longer as you are a scam and I am currently filing a case with the NY AG against your illegitimate business practices.  False advertisement is illegal and you sir are doing just that in addition to paying for reviews from robots which hide the real reviews left by real people explaining THIS EXACT SITUATION.  You even told me you had been in business for 20 years when your business has only been open for 9.  I do not trust you, I do not trust your company and I will not go through your advice or guidance for a resolution.  You have threatened me verbally and have harassed me for 4 days.  You have my money and my phone and that sir is theft. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi
can you please email us the imei # of the phone? for faster respone please call us at ###-###-####

Hello[redacted] does not deliver on weekends package was shipped by [redacted] tracking # [redacted]  the package will be  delivered tomorrow

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
It is unacceptable to receive a used phone which does not work as you promised it would.  I will leave it up to the professionals at the Revdex.com.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I checked customer order and that's my finding customer place an order on 02/**/2015 package was shipped by [redacted] and was delivered on 02/**/2015. customer contact us on 03/**/2015 calming she have problems with the phone she received we send out and exchange and its was delivered on March **, 2015...

(over 90 days ago) per website TOS its clearly stated there is 14 days return policy as agreed by customer during checkout. customer did not contact us during our return policy period its also stated the.phone is covered by manufacturer warranty. customer will need to contact [redacted] directly for warranty claim

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Unfortunately, you're outside of the return window and your purchase is not eligible for Money Back

Hello
 
what is the imei # for the phone that you received I looked at your order and its was repaired by [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Hellocustomer can return the phone for full refund once we get it we will refund customer credit card in full