ElectronicsForce.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseYou HAVE the IMEI# in your sales record [redacted] dated 1-**- The Revdex.com repeatedly warns me e NOT to put any personally identifiable information in my replies, and [redacted] tells me the IMEI# IS personal identifiable information as the phone is registered under tha IMEI# Perhaps you can call the Revdex.com for a solution to this situation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Cm Placed an order for x Samsung Galaxy SEdge - GB - Gold Platinum - [redacted] ( [redacted] this is the exact phone that was shipped to her the phone is unlocked and will work with any gsm carrier worldwide as for any unlocked phone customer need to be reconfigured to work with any new sim card that placed inside the phone Carrier locks come with just about any cell phone you buy from a wireless operatorEven if you aren't buying the device directly from a particular operator but are buying it from a retailer, such as electronicsforce and it's for a specific carrier, then most likely it has a carrier lock on itThis is regardless of whether you buy the phone with a subsidy and a two-year contract or if you buy the device at full price.Generally, the only devices that do not have carrier locks are ones that specifically say they are "unlocked," such as the Galaxy Sedge brand of devices, the unlocked version of the iPhone, which is sold at the Apple store, and some developer edition devicesIf you want an unlocked phone, you should research in advance whether the phone you are purchasing is available as unlocked and where you can buy it as an unlocked deviceRemember: Paying full price alone doesn't guarantee that a smartphone is unlocked out of the box

Hello we gladly get the phone repair for you under warranty what is the imei # for the phone?

Hello please understand in order to mail you a check with out you returning the phone first I need the IMEI # on the back of the phone under the batteryonce I have this information I can start with a new return authorization #

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This company is not honestIn my initial request I mentioned the followings: Pending Presently, I am working at a hospital in [redacted] **, Staying at [redacted] ***My phone is not working and I need a new onePlease call me if you are unable to ship it to the Hotel, instead of cancelling the orderAlso, I need assurance that the phone is unlocked and I can use it in Egypt062015Pending Credit Card paymentAUTH: [redacted] TransID: [redacted] 062015Processing062015Shipped In order for the Revdex.com to appropriately process your response, you MUST answer the question above So from the first contact, I indicated that I will be using the phone abroad (and that is why I requested unlocked phone)If the company does not allow phones to be used outside the US, they should have indicated so, and refused to ship the phone to meFurthermore, they have sent me a defective product, knowing that I will be leaving USRegardless, I am back to US and would like to return back the phone to the company for refund Sincerely, [redacted] ***

I checked customer order and that's my finding customer place an order on package was shipped by [redacted] and was delivered on customer contact us on calming she have problems with the phone she received we send out and exchange and its was delivered on March **, (over days ago) per website TOS its clearly stated there is days return policy as agreed by customer during checkoutcustomer did not contact us during our return policy period its also stated the.phone is covered by manufacturer warrantycustomer will need to contact [redacted] directly for warranty claim

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] (1) ElectronicsForce has changed the webpage of itemAttached please find previous pageI've marked red of the confusing info, it could be easily to see that $item was presented with a 32G modelBesides, for memory part,they write "16/32G", which is surely not a clear description(2) ElectronicsForce doesn't answer my question about different IMEI #How can a phone with such an obvious problem can be insisted as a brand-new phone?(3) After I report their misrepresenting ad, they didn't admit their problem but changed the webpage and said I didn't read description carefullyI'm very sick and angry with their mean act I still insist my desired settlement: Return with full refund ($377.99) and return shipping fee (~$10), no restocking fee In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As I told them in two separate phone calls, I do not have a printer or a working computer. All I have is an old phone with no printing capacity. My daughter was terminally ill with [redacted] , I am a homebound invalid and have no one to take care of printing a label, packaging the phone and taking to post office.As stated in my original complaint and as told to Steve by phone, due to all the complaints on the web from people never receiving their refund, or were not given the full refund and/or the refund was delayed by weeks and/or months after returning the phone, I am NOT comfortable with the transaction in ths manner. As previously stated, I gave several methods of exchanging the phone for a cashiers check or money order but Steve never responded, nor returned my phone calls. 1) IF THE BBB WILL HANDLE: Steve can deliver a cashiers check or money order to the BBB & I will have [redacted] or [redacted] pick up and deliver the phone to BBB, even though it is not worth the cost of shipping. BBB can then mail me the cashiers check/money order & Steve can pick up the phone at the BBB.2) Steve can send the cashiers check or money order to an Evansville [redacted] store that is willing to handle the exchange and return the phone to him. The G [redacted] store can verify it's the same phone he sent me.3) Steve can send me a cashiers check or money order via COD with instructions to pick up phone before leaving the cashiers check or money order.The third party involved in all 3 transactions is a reputable business and should be acceptable. After all, I paid for a new phone weeks before I received a used & one. At least there is a third party involved in all above transactions to avoid any fraudulent action on my end and the store is guaranteed the phone in return. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Hello what is the imei # for the phone that you received I looked at your order and its was repaired by [redacted] ***

unfortunately our decision stands if customer needs further help he can send an email directly to us at [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Electronicsforce.com supplied a used *** plan phone in place of a new unlocked phone, and refused to acknowledge this fact, which indicates bad faithTherefore, I do not want to accept an exchange because the company will send to me another used plan phone; I want a full refund.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Helloour website clearly stated we sale phones to be used only at the USAwith that said we have also a clear return policy of days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
As stated in the original complaint, this was the third defective phone that I received from electronicsforce.com Defect is described in original complaint I sent this phone back to the company via *** and have confirmation that it was delivered 6/**/ Included with the phone was a letter requesting a full refund for the phone The phone was purchased with my husband's credit card I believe his credit card company is taking action in this case.Thank you for your assistance with this matter.
Sincerely,
*** ***

This customer is Thief according to our merchant this customer filled over chargebacks in the last two years with is credit card company committing chargeback fraud in attempt to steal merchandise and not paying for it he will look to any excuse to keep the merchandise for free and not paying for itit started after the package has been shipped the customerhe emailed us and demand a refund or he will chargeback thru is credit card company we advise him that the package is on the way and to refuse delivery if he does not want and we will issue full refund back to himthen the customer stated that is never coming and threatening us with a chargeback then after the merchandise delivered customer again threatening with chargeback if we will not refund is moneythis customer refusing to return back the merchandise and chargeback thru is credit card companythis is simply SHOPLIFTINGhe ordering stuff online and then defrauding is credit card company by filling chargeback with out returning back the merchandiseand then is going around try to put complaints against us to force us to refund is credit card and for him to keep the merchandise for freethis this customer send us tons of emails coursing us using the F word and then sending apologizing email that he was drunkwe have tons of emails to prove itthis customer mentally abusing our employeesthis customer also send us an email that he will come to New York to fix the issueyet another threat to harm us physicallywe will not tolerate it any longerand we will be notifying the authorities and reporting the phone as stolen.the facts on this case is very simple1,customer order a phone on July *** we shipped the phone next day using usps tracking # *** 2,customer sending us email demanding a refund we advise him the phone is on the way and please to refuse delivery when it arrived customer keep demanding refund stating the phone will never arrive and give him a refund right away or else he will chargeback thru is credit card company,3,the phone arrived on Aug*** customer did accept delivery and did not refuse it as he agreed on Aug***. 4,customer start abusing us mentally thru emails and cursing our employees and demanding a refund without returning the merchandise 5,we immediately issue a free pre-paid return label and advise him to return the phone for a full refundthen customer kept abusing us and cursing us thru emailsand one of the emails he suggest he will come to new York and fix the problemwe reply back to him great we gladly accept return in new Yorkcustomer reply back us when it will come to new York its not to replace the phone.6,customer again continue to abuse us thru email and put statements only for one reason so he can keep the merchandise for free and not to return itin the previous message to the Revdex.com customer stated that he will send back the phone.7,now customer calming that he will not return the merchandise and will chargeback thru is credit card company to keep the merchandise for freeTHIS CUSTOMER IS A THEIF AND DEFRAUDING US IS CREDIT CARD COMPANY AND THE Revdex.com into to put pressure on us to refund is purchase without returning the merchandise why he does not want to return merchandise we issue free pre-paid return label this is simply shoplifting we will be notifying the authorities and reporting the phone as stolen. WE ASKED THE Revdex.com PLEASE LOOK AT THE FACTS OF THIS CASE CUSTOMER IS FRAUDSTERS THAT SHOPPING ONLINE AND COMTTING CREDIT CARD FRAUD AND THEN TRYING TO KEEP THE MERCHADISE FOR FREE

Hi ***
truly aploagize for the delay we shipped another phone out by *** tracking # *** the phone will be delivered on Saturday

If I could leave NEGATIVE stars I would!! DO NOT DO BUSINESS WITH THESE THIEVES!
Ordered a phone for my wife from them listed as NEW via their website (***) The phone arrived and was the wrong color Called them to complain (they don't open until 11:00am for some reason) Same male answered the phone each time I called (spoke broken English, sounded Arabic) This male insisted that I ship it back to them at my cost (made no apologies or attempts to keep me happy for their mistake) I convinced my wife to just keep the one they sent b/c I didn't want to pay for shipping nor did I trust this company to ship back the right phone Tried for days to get the phone to turn on with my wife's SIM card Took it to my carrier's store and discovered that the phone had a PERMANENTLY BLOCKED ESN # due to non-payment Simple deductive reasoning was applied - so, this business not only sold me a USED phone (not new as listed) but they sold me a BLOCKED USED phone Called the company again and they insisted that they mixed up my phone with someone else's order (I guess people enjoy buying phones that are locked and can NEVER be used again per my phone carrier) They again made NO ATTEMPT to right their mistake and insisted that I pay to ship the item back to them They claimed they would credit my credit card the cost I paid for the phone PLUS MY SHIPPING COSTS They assured me that the price of shipping would be credited back to me No manager to complain to on the phone either (just the Arabic male) so I was out of options
I shipped the phone back to them immediately via 2-day shipping They signed for the phone and never contacted me or gave the credit When I emailed to see if they got the phone they said "we will issue a credit when the phone is returned")
weeks later (after numerous telephone calls complaining to them and filing a complainant) the credit showed up on my credit card - THEY DID NOT COVER THE COST OF SHIPPING AS PROMISED
DO NOT,...I REPEAT, DO NOT DO BUSINESS WITH THESE PEOPLE Cell2Get is how the charge showed up on my credit card and ElectronicsForce.com is the website I ordered from AVOID THEM BOTH IF YOU HAVE ANY SENSE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that although I have received a full refund, it took TWO MONTHS and near-constant contact to do so. Regardless of the fact that I have finally received my money back, THIS COMPANY IS NOT ONE THAT ANYONE SHOULD BUY FROM. Unfortunately, it does not appear that anyone will be able to do anything regarding this scam organization
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
What does all that jibberish have to do with the inability of the phone to work? What does all that have to do with them selling me a phone which they knew was not compatible with ***? They knew I was with a non-*** carrier before they shipped out the phone as I had specifically asked them via email and voice. They told me it would work. I trusted them...for that I get the blame for not doing research?
The phone was unlocked, however, even though it was reconfigured , it did NOT work with *** As I said, I could not make any phone calls to any system where I had to use the keypad, including voicemail.
This could all have been avoided had they just said that it was not completely compatible and offered that I buy a *** phone from them. Nothing like honesty. I would be writing a letter of recommendation instead of this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
[Your Answer Here]
The company has previously accepted responsibility, so it cannot reverse itself and say that *** is responsible. I reported the disappearance of the shipments to *** and an investigation was launched by ***, which to my knowledge did not result in a solution: I never heard back from the Postal Inspection. But that is irrelevant to my complaint: I informed the business of my actions towards ***, and the business has repeatedly, by phone and by email, acknowledged that the package was insured and would be replaced. I can submit those emails to demonstrate that the company accepted its duty to replace the lost phone, and that it agreed to send the phone by FedEx to avoid another *** mishap
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello
what kind of jitterbug phone did you received what is the model #?