ElectronicsForce.com

Helloper website *** as stated on our website its clearly statedReturns/Exchanges are permitted within days from the date of merchadise was deliveredAll returns, undelivered and refused packages are subject to a Minimum 15% restocking fee and non refundable shipping, handling and insuranceRepairs on defective products will be handled by the manufacturer and not by us, unless otherwise indicated on the receipt. the customer received the phone over month ago and the warranty only handled by the manufacture

Helloper website *** as stated on our website its clearly stated Returns/Exchanges are permitted within days from the date of merchadise was deliveredAll returns, undelivered and refused packages are subject to a Minimum 15% restocking fee and non refundable shipping, handling and insuranceRepairs on defective products will be handled by the manufacturer and not by us, unless otherwise indicated on the receipt. the customer received the phone over month ago and the warranty only handled by the manufacture

Complaint Information (Please provide a brief and factual response to the complaint that you received.)
"">package was delivered to customer by usps tracking # ***

our records indicated an exchange phone was send to the customer by *** tracking # *** and was delivered on june ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The fact that the phone was not new and the fact that nowhere on the sales page stated that it was a used phone has not been addressed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

customer *** * *** place an order on 09/**/phone was shipped by *** tracking # *** and was delivered on September **, customer contact us on Oct **, 2015, requesting to return the phone for a refund our return policy clearly stated
days return policyas a courtesy to the customer we send an email on giving him RMA # so he can send back the phone for a refund the email we send the customer clearly stated "we will process full refund make sure you ship the phone back no later then 10/** and email me a tracking #" customer did not return the phoneat this point we unable to provide refund but we gladly offer exchange

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The cell phone was clearly sold as a Boost Mobile,attached is how the description looked like and a screen shot of the sales page.Also it is very unprofessional to tell me one thing on the phone and now come up with something else.You clearly said on the phone that you would take it back if I would proof that Boost Mobile is not using sim card technology,which is already ridiculous.All it takes you is ONE phone call to boost mobile to find out.Never have I seen such awful customer service!*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was supposed to have been sold a BRAND NEW phoneIt was not a brand new phone at allI called them with the complaint as soon as I figured it out***'s warrenty does not cover sending a new phone to replace used one.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:
The response from the business does not make senseI gave the needed information and I am not disputing that the phone was not fixedMy problem is that it took an extremely long time and now the face of my phone does not stay on the phone, totally negating the waterprooffing of the deviceAlso they have not commented on the authenticity of the product they sold meAccording to Samsung, this is a counterfeit phoneI was promised manufacturer warranty that was denied because the authenticity of the phoneFinally the response is impossible to decipher because they do not use correct grammar, capitialization, or punctuation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello
we gladly get the phone repair for you under warranty what is the imei # for the phone?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

the phone was listed on shopping price compression site as a refurbished phone with days warrantydue the fact customer placed the order over days ago we asked for those records and we will get it for the archived

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The fact that the phone was not new and the fact that nowhere on the sales page stated that it was a used phone has not been addressed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello
per your request unlocking code is *** unfortunately our decision is final and we unable to accecpt back the phone due to time frame pass since you received it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was supposed to have been sold a BRAND NEW phoneIt was not a brand new phone at allI called them with the complaint as soon as I figured it out***'s warrenty does not cover sending a new phone to replace used one.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I bought a phone on sale on (11-22-2018) on sale for $194. I got the conformation and payment went through. 6 hours later I got an email saying that it was out of stock and my payment had been refunded and it was not going to available until december 17. So I went back on their site today and checked the phone. What do you know , its in stock, and now its $250 instead of $194. These guys didnt either made a mistake or didnt want me getting the deal so they decided to tell me it was out of stock and that they'd refund me and I could repurchase in december. But suddenly the next day its back in stock for $50 more? Hmmm... sounds about scammy to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hellowe contact this customer back on February advising her to return back the phone for full refund we also provided free pre-paid return label up until today 8 month later she did not return the merchandise. please check email corresponded between us and customer. we attempted many times...

to solve it with the customer but she did not return it for refund. our offer still stands even 8 month after she received the phone we will take it back for a refund please check attachments. (please be advise label is no longer valid due the fact it was issued over 7 month ago

Hello per your request unlocking code is [redacted] unfortunately our decision is final and we unable to accecpt back the phone due to time frame pass since you received it

our website clearly indicated or return policy its also clearly indicated that the phone is intended to use in the USA. at electronicsforce.com we only selling the equipment it is customer responsibly to check with the own service provider to make sure the phone will work with they service provider our return policy clearly stated 14 days return policy  AS A COURTESY TO THE CUSTOMER HE CAN SEND THE PHONE BACK TO US ONCE WE GET IT WE WILL PROCESS A REFUND MINUS A RESTOCKING FEE please make sure to return the phone no later then 07/**/2015