Elite Healthcare Medical Group, PLLC

Hello, Thank you for reaching outPer the Lease application, the $holding is non-refundable unless an application is denied, the home is a pre-lease, or an individual was approved with an additional depositHowever, because a member of our team misspoke about this, we will be refunding your $holding feePlease note that since this has just been approved, you should see this money returned within days.?

We've attached the instructions that were sent to Ms [redacted] upon move inWe're happy to hear that she has been able to contact [redacted] in regard to setting up utilities in her name.?

Thank you for your feedbackIt is our understanding that our team spoke with Mrs [redacted] earlier this week and all issues have been resolvedOur Portfolio Operations Director will be reaching out today just to be surePlease let us know if you have additional questions or concerns.

Thank you for your feedbackIt is our understanding that a new lease has been signed and our Renewal Specialist is working to remove the month-to-month feesPer Progress policy, a MTM fee is assessed if a new lease is not signed by the 1st day that the current lease expiresPlease let us know if you have additional questions or concerns.?

The original air conditioning outage was reported in JulyIt took multiple aattempts and visits from the air conditioning company and their delay in getting the air conditioning fixed was because progress residential would not approve the order nor would they call us backWe had no air conditioning for a total of days from the original report until the evening of 8/25/The 8/fix was still from 8/requestProgress residential offered $consession but but they collected $in rent for those days ($rent%days=40.35/day)Their offer is barely a third of what we paid for comfort yet had to make accommodations to begin our move earlier and spend some very hot nights at a hotel due to the extreme conditions and I am months pregnant and could not stay in a home with over degree temperaturesTheir offer is pitiful and doesn't begin to cover our losses from accommodations, food, time, etcPlus they have made no efforts to follow up with us and confirm the issue is indeed correctedTerrible service from beginning to end and we never chose to rent from them, they took over from another company.

just fyi I spoke to conservice and they stated that progress didn't have the legal ability to open the conservice account due to the fact you folks never attached a Utilities addendumGo ahead have whoever call me

We did receive the paperwork from Ms [redacted] , but her roommates failed to submit their portion of the paperwork to complete the processOn February 13, 2015, our Leasing team made one final attempt to acquire this paperwork by calling and leaving a voicemailThis call went unreturnedWe cannot comment on the current state of collections with other individuals?

On Thursday, July 14, [redacted] (resident) contacted the Progress Residential Dallas office with a notification that her A/C unit appeared to be malfunctioningAn HVAC vendor was assigned the case that same day and scheduled an appointment with the resident for Friday, July After the appointment, Progress Residential was informed by the vendor the unit was repairedOn Monday, July 18, the resident’s daughter (***) called the Progress Residential office with notice that the unit was not coolingThe Progress Residential team immediately approved additional repairs and a time was scheduled for with the resident to make the repairsThe resident was offered cooling units to be placed in the home but she declinedThe following day the repairs were made and Progress Residential was informed that the A/C unit was fixed.While we apologize that Ms [redacted] feels there was a lack of communication, the Progress Residential team followed up with both the resident and her daughter (***) each step of the way to fix the issue in a short time frameAdditionally, the resident was given a $concession to their account as a courtesy for the problem with the electric billProgress Residential considers this matter to be closed

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would not be satisfactory to meThe handover from previous property management group has placed those who now currently rent in the Memphis area vulnerable.? Regards, [redacted]

We regret that Ms [redacted] was not satisfied with her experience while renting a Progress Residential home. We conducted an internal review to determine why Ms***s experience was not consistent with Progress Residential’s high standards. During this review, we interviewed our leasing team and thoroughly examined all communications between the Progress Team and Ms [redacted] Our assessment is as follows: Timeline of events: We show the reimbursement check was sent out to Ms [redacted] on 1/8/2016. USPS attempted to deliver the check multiple times unsuccessfully, the last delivery date was 1/19/2016. A notice was left by USPS at that time as no authorized recipient was available to take the delivery and requesting re-delivery. If the item was unclaimed by 2/3/2016, USPS would return to senderUnfortunately the only address we had at that time was the address listed in California. Progress Residential has since put a stop payment on the check and reissued on 2/9/2016. The check will be resent to Ms [redacted] at that address listed in this complaint. Progress Residential will also reach out to Ms[redacted] to determine who she spoke to regarding the status of this check as outlined in her complaintWe regret that Ms***’s experience was not viewed as the red carpet experience that Progress is known for. Based upon our investigation, the check has been stopped, reissued, and sent over night to the resident at the address requested. We do apologize for any confusion or inconvenience. We would appreciate Ms [redacted] removing her complaint due to the findings of this investigation and all charges being reimbursed

I have sent in a dispute to PRThey have gave partial credit for carpet cleaning Which should of been provided in full I provided them with receipt from [redacted] the clearly shows the carpet was professionally cleaned. I also attached a copy of the original move in inspection that was completed during initial move inI was not provided a move out inspection that supports the deductions taken on 10/18/I clearly attended with their inspector on 10/18/where their inspector authorized me to leave with out providing me with any paperwork documenting these fraudulent reductions. I did not sign off on any reductions I was not aware of any reductions by the inspectorShe clearly stated to me that they house was in perfect condition and a full refund would be disbursedI ask for a statement in writing and she stated it was not needed.. Also I attached a copy of a Lowes receipt that shows I purchased a gallon bucket of paint and supplies and completed the touchup painting throughout the homethe picture I attached of the walls and carpet was showing the carpet before its finally cleaning and condition of the walls throughout the home. I have still not be given a detail breakdown of how the final utilities were processed. there no way I used in utilites in a month time frame on the utilities

We are not able to comment on this as this is currently pending legal action

Hello, We apologize for the inconvenience you experienced with your stoveIt is our understanding that a replacement stove was delivered to the home, however, it was refused because it was blackAs such, we had to order a new stove and wait for it to arriveThis new stove is being installed
today.

Thank you for reaching outWe've attached multiple communications with our Property Administrator, Danica Rivers containing all violations and explanation of violationsUnfortunately, the violations in question are for sod, cars in the driveway and a basketball hoopBased on the communications
with Danica, we have made multiple attempts to work with you to understand the charges and provide advice on how to remedy them so that additional charges from your HOA are not incurredAs such, the $violation will charge will stand.

Thank you for your feedbackBased on the photos provided, we are working with the HOA to remove the violationPlease continue working with our team to determine if new sod is necessary.

Our assessment is as follows: Policies and Procedures: Progress Residential’s policies and procedures are developed and maintained to ensure that all residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for
the protection of their best interests and those of Progress Residential Per Progress Residential policy and procedures, refunds for denied applications where the prospective resident made payment by check require business days before a refund can be submitted. This is done to ensure the payment made by the prospective resident clears the bank before a refund is completed Timeline of Events: Ms***’s application was denied on 2/25/2016. As of 3/7/the check has been created and is being sent out to Ms*** via overnight delivery. We regret that Ms***’s experience was not viewed as the red carpet experience that Progress is known for. Based upon our investigation, the refund check has been issued within the business day time frame. We would appreciate Ms*** removing her complaint due to the findings of this investigation and deposit being reimbursed

Hi, ***Thank you for submitting this documentationOur Accounting team has reached out to discuss your final chargesWe've attached this information above as wellThank you for allowing us the opportunity to serve you.

Thank you for taking the time out to inform us of your concerns with our Indianapolis OfficeWe have documented the concerns that you’ve expressed and will be contacting our local site to get try to resolve your issue in accordance with our policies and procedures. Please allow us an
opportunity to research your concerns and someone will reach out to you at our earliest convenience to discuss further plans Thanks, Progress Residential

As far as I am concerned, this is not even close to being resolvedI have not gotten a call from anyone in management as requested when filing the complaintI did speak to someone however by my own efforts to discuss rent payment and late feesI am looking for a call to directly discuss my complaint with the Revdex.com and my dissatisfaction with the service I have received as a renter

At Progress Residential, we judge ourselves by our residents' experiencesOur mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsivenessA work order for this landscaping issue with the HOA
was created, and completedAttached is record that the issue has been resolvedIn addition the $violation will be removed from the residents ledgerThis information has been delivered to the resident by our Senior Portfolio Operations DirectorThis complaint can be closed out, as it is now resolved