EliteTest360

Revdex.com:
Because of your involvement, the business has resolved the issue to my satisfaction, however, I still maintain that the website is deceptive and they are hiding behind legal technicalityIf they aren't hoping to slip the $charge past their customers, why doesn't the site clearly state on the order page that the charge will be made? Anyway, I have received my money back and appreciate your helpThanks
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.If Elitetest is willing to put it in writing that the collection agency will quit attempting to collect any monies from me, then I will be completely satisfied
Regards,
*** ***

At Elite Test 360, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product,
they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on EliteTest360.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
Mr*** placed his order on 11/6/This is when he paid the initial $and this began his day trial period to sample from his initial day supplySince there was no notification of a request for cancellation and/or a returned product during his allotted trial period, Mr*** was automatically billed for his day supply on 11/21/as explained to him in the terms and conditions for which he agreed toHis second bottle was automatically shipped and billed out to him days later on 12/21/ Mr*** contacted our company on 1/2/with a request for cancellationHis account was canceled as instructed and he was sent a confirmation email confirming his cancellationBased on the nature of the call, the customer service agent refunded one charge of $on that same day, the full charge applied on 12/21/We have also refunded Mr***'s account in the amount of $for the full charge applied on 11/21/as we value customer satisfactionAlthough, Mr*** ordered our product, he has been refunded fully in the amount of $

At Elite Test 360, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the
days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 2/26/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 3/13/as explained in the terms and conditions which they agreed to. Again, there was no notification of a request for cancellation, so the customer was automatically billed for another day supply on 4/15/as explained in the terms and conditions which they agreed to. The consumer still has not contacted Elite Test with any request for cancellationThe account has now been cancelled effective immediately due to this complaint, and a refund of $was issued from most recent chargeOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account.
We have refunded the remainder of the amount, the original $from 3/13/2015, due to this complaintHowever, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if Elite Test is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Elite Test We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-433-2774 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-433-2774 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

We apologize for any inconvenience the consumer may have had in dealing with our companyWe were unable to locate any notes on the account in reference to a representative named *** or under the phone number: ***We found an account with the address of ***
*** **, ***, ** ***This account was for the original 14-day trial period at the shipping and handling rate of $***The account has been completely cancelled from all further billing and shipping.
At Elite Test 360, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing ***If a customer needs to contact customer service, the phone number is listed on *** the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on *** where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product

At Elite Test 360, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product,
they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on EliteTest360.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
Mr. *** placed his order on 6/20/This is when he paid the initial $and this began his day trial period to sample from his initial day supplySince there was no notification of a request for cancellation and/or a returned product during his allotted trial period, Mr*** was automatically billed for his day supply on 7/5/as explained to him in the terms and conditions for which he agreed to Mr*** contacted our company on 7/7/with a request for cancellationHis account was canceled as instructed and he was sent a confirmation email confirming his cancellationBased on the nature of Mr***' complaint, the customer service agent refunded 50% of the charge of $on that same day, in the amount of $We have also refunded Mr***' account in the amount of $for the remainder of the full charge applied on 7/5/as we value customer satisfactionAlthough, Mr*** ordered our product, he has been refunded fully in the amount of $

At Elite Test 360, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the
days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 11/14/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 12/02/as explained in the terms and conditions which they agreed toThe consumer made no initial contact to our company, but instead disputed the charge with his credit card companyWe received the original dispute notification on 12/29/This effectively cancelled the account before it recurred for the next monthly membershipThe entire dispute was processed and responded to on 01/09/The consumer contacted Elite Test on 01/22/with a request for a refund via emailWe notified the consumer the charge had been disputed and was frozen due to the investigation by his bankWe provided the terms and conditions to his financial institution and they made a final determination that the charge was approved. We have issued a check of $due to this complaintThe check has been mailed to the consumer with a separate notice by two-day mailHowever we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if Elite Test is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Elite Test We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at *** and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at *** during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I greatly appreciate their quick resolution of this matter In kind, I will return their unopened product at once
Regards,
*** ***

At Elite Test 360, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their
product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on elitetest360.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on elitetest360.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the productThe consumer placed the order on 07/09/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 07/24/as explained in the terms and conditions for which they agreed toThere was a second shipment processed on 08/23/for the retail price of $for a second bottleThe consumer finally contacted our company on 09/02/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationBased on the nature of the call, the customer service agent refunded the second charge of $from 08/23/on that same day as the cancellationThe consumer would have received an e-mail confirmation of the cancellation and refundWe have issued the full charge of $from 07/24/The refunds will take three to seven business days to credit backWe also do not offer a full money-back guarantee on the productWe have broken our terms and conditions for the consumer because we are fully invested in customer service

Although we process refunds the day they are requested, depending on the customer's financial institution it may take up to days to credit the amount back to their account, per our website

We responded to this complaint on
relative; top: -2px; z-index: 0;">March 23 stating that the customer should not have received the notice from Collect Pros and that we were however mailing him a refund check for the amount of $This total was for the total charges on his account, minus the charges he disputed with his bankPer the tracking number we have on his account, that check was delivered at his address on March 28th by the USPS

At Elite Test 360, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product,
they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on EliteTest360.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
The customer placed his order on 01/29/This is when he paid the initial $and this began his day trial period to sample from his initial day supplySince there was no notification of a request for cancellation and/or a returned product during his allotted trial period, He was automatically billed for his day supply on 02/13/as explained to him in the terms and conditions for which he agreed to M contacted our company on 02/15/with a request for cancellationHis account was canceled as instructed and he was sent a confirmation email confirming his cancellationBased on the nature of the call, the customer service agent refunded $back to his card on 02/15/The customer accepted this and the call ended amicablyWe have also refunded the remainder of the account in the amount of $for the full charge of $applied on 02/13/as we value customer satisfactionAlthough* *** *** ordered our product, he has been refunded fully in the amount of $from Elite Test

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I called the same number to order both samples. They are running their scam under two names the other is *** *** *
Regards,
*** ***

This is a SCAM where they offer a "free trial" then bill you The product is no different then most thing you can get at a local GNC or health store provider They advertise this product with another company musclex360, but are separate companies If you want to cancel the product you need to notify both companies (not clear) even though when I called Musclex they already had the phone number on hand for elitebecause this has happened so often Apparently I'm not the only one to fall for this
Both companies use the same free day trial If you want to cancel the product you need to notify separate companies and if the days pass they will not refund you any funds even if you are willing to send the product back unused I know if I walk to my local GNC they would accept a product unopened The person I spoke with basically said because the days were over all he could do was give me a partial rebate I said I only received the product last week (I live in hawaii) and haven't even tried the product yet Either way avoid the overpriced product and misleading product!

At Elite Test 360, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the
days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing ***If a customer needs to contact customer service, the phone number is listed on ***, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on *** where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 01/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply at $on 01/as explained in the terms and conditions which they agreed toThere was a second charge of $applied on 03/We show the item was processed out for shipment and delivered on 03/by ups.com: 92748999983702513017166750. The consumer contacted Elite Test on 03/with a request for cancellation, stating he had called previously to cancelWe had no records and requested a call record to fully assist himThe courtesy credit of $applied to his account was until we had a call record to issue the remainderThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailWe have not received any records from the consumer to confirm his claim of prior cancellationWe have refunded the remainder of the amount, $from 03/due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, *** or *** Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if Elite Test is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Elite Test We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at *** and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-433-during business hours (Monday-Friday, 8am-4pm PST) or email us at ***Please read our terms and conditions for more details

At Elite Test 360, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their
product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing ***If a customer needs to contact customer service, the phone number is listed on ***, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on *** where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the productThe consumer placed the order on 8/3/This is when they paid the initial $(the offer was discounted when order was placed) and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 8/18/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 8/18/with a request for cancellation and a refundThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationBased on the nature of the call, the customer service agent refunded $(60%) on that same dayThe consumer would have received an e-mail confirmation of the cancellation and refundThe refund will take three to seven business days to credit backAs a courtesy to the customer, we have refunded the remaining $that remainsThat refund will also take 3-business days

At Elite Test 360, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product,
they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on EliteTest360.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
We notify all our customers in our refund and return policy, available on our website, that to cancel future charges they are required to return the remainderWe have contacted *** *** and refunded his initial $shipping and handling charge that he paid for the 14-day trial, and he has agreed to return the productWe have also closed his account from all further billing and shipping

At Elite Test 360, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their
product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 8/28/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 9/12/as explained in the terms and conditions which they agreed toThe consumer contacted Elite Test on 10/16/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $66.75, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the original order date to decide if Elite Test is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Elite Test We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-433-2774 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-433-2774 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At Elite Test 360, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their
product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 6/03/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply at $on 7/02/2015, and again every days thereafter as explained in the terms and conditions which they agreed toThe consumer contacted Elite Test on 10/06/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account. We have refunded the remainder of the charges to give a grand total refund of $due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the date you receive your bottle to decide if Elite Test is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Elite Test We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-433-2774 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-433-2774 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At Elite Test 360, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product,
they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on EliteTest360.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
*** *** placed his order on 1/27/This is when he paid the initial $and this began his day trial period to sample from his initial day supplySince there was no notification of a request for cancellation and/or a returned product during his allotted trial period, *** *** was automatically billed for his day supply on 2/11/as explained to him in the terms and conditions for which he agreed to *** *** contacted our company on 2/14/with a request for cancellationHis account was canceled as instructed and he was sent a confirmation email confirming his cancellationBased on the nature of the call, the customer service agent refunded a partial charge of $*** *** accepted that refund, and the call ended amicably. We have also refunded Mr. Hackenbruch's account in the remaining amount of $as we value customer satisfaction. Although, *** *** ordered our product, he has been refunded fully in the amount of $