EliteTest360

Review: I ordered a free sample of a supplement and afterwards I checked my account to see that they've charged me $89.00. I called once I saw the charge and informed them that I haven't opened the supplements nor the mail it came in then tried getting a refund in which they denied. I'm not interested in keeping the product so if you could help me get my money back I'd gladly sent them their product back in the same condition it was sent. ThanksDesired Settlement: I would love a refund because I believe individuals should be able to make purchases by choice and not by force. Thanks

Business

Response:

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on EliteTest360.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: Company offered a nutritional supplement in advertising on [redacted]. Two supplements were offered for a free trial price of $4.95 for shipping and handling each. I tried one supplement which made me ill. I threw away both bottles. Two weeks later, my credit card was billed for amounts of $89.00 and $87.63. I called the number of the company and I was told that since more than 14 days had elapsed, I would have to pay the full price for a 30 day trial as noted above. The details of the offer were not revealed to me at time of purchase. I was offered a total of $106.08 as a refund. They alleged that I would have to pay the balance. I am awaiting the refund which may or may not appear. The advertising did not disclose the nature of the rip off.Desired Settlement: I want a total of $176.63 refunded. This is the additional amount billed to my credit card.

Business

Response:

At Elite Test 360 and Ripped Muscle X, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected] or [email protected]. If a customer needs to contact customer service, the phone number is listed on elitetest360.com or rippedmusclex.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on elitetest360.com and rippedmusclex.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed for each product. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Mr. [redacted] placed his order on 9/06/13. This is when he paid the initial $4.95 and this began his 14 day trial period to sample from his initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during his allotted trial period, Mr. [redacted] was automatically billed for his 30 day supply on 9/21/13 as explained to him in the terms and conditions for which he agreed to. Mr. [redacted], contacted our company on 9/23/13 with a request for cancellation. His account was canceled as instructed and he was sent a confirmation email confirming his cancellation. Based on the nature of the call he was refunded 60% of each charge, totaling $105.98, as the customer verified he had thrown the products away. As per the terms and conditions he is required to return the product for the full refund. The customer verified he could not return them, and therefore he accepted the 60% refund on the day of the call. Since we value customer service, we have refunded the remaining $70.55. This will credit back to the customer's account within the next 3-7 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a product for them for $4.95. A few weeks later, they processed a charge of $89.00 to my credit card. I was never informed of the charges that were going to be charged and when I contacted my credit card company, they stated I needed to resolve the issue with the company but the company refuses to discuss anything with me and state that the credit card company must discuss my account with them. They waited past the 30 day return policy to contact my creditcard and refuse to accept return of the product.Desired Settlement: I want a refund for the $89.00. I am even willing to ship the product back to them as it is unused.

Business

Response:

At Elite Test 360, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 11/14/14. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 12/02/14 as explained in the terms and conditions which they agreed to. The consumer made no initial contact to our company, but instead disputed the charge with his credit card company. We received the original dispute notification on 12/29/14. This effectively cancelled the account before it recurred for the next monthly membership. The entire dispute was processed and responded to on 01/09/15. The consumer contacted Elite Test 360 on 01/22/15 with a request for a refund via email. We notified the consumer the charge had been disputed and was frozen due to the investigation by his bank. We provided the terms and conditions to his financial institution and they made a final determination that the charge was approved. We have issued a check of $89.00 due to this complaint. The check has been mailed to the consumer with a separate notice by two-day mail. However we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and Conditions You will have 10 days from the date you receive your bottle to decide if Elite Test 360 is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Elite Test 360. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.00 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.00. To cancel automatic delivery and billing, please call us at [redacted] during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Review: Charged me $89.00 for a free trial of a product that was advertised as a free trial with the only charge being $4.95 for shipping. They state that it is a free 2 week trial with a 30 day supply and I should have sent back the product within that 2 weeks. However then I would not have my free trial. Plus they are charging me an $4.95 shipping when the cost of the product includes shipping costs.Desired Settlement: $89.00

Business

Response:

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on EliteTest360.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: I signed up for a trial sample of pills for $4.95, I was expecting the pills within 10 days and if I like the pills I could continue with my subscription or call and cancel after receiving the pills, I didn't not receive the pills and called to inform them of this. Soon after I noticed a charge on my credit card for 89 dollars I called to inform them that I hadn't received the trial pills and was told the fee for subscription would not come out of my account because I had not received the trial pills and I was informed this was not their problem to talk to my post office about this. I have called my post office and they have no record of pills being mailed to me. I called back and informed them of this and still they will not refund my money. I have received no trial pills and have now lost almost $100 and have received nothing!Desired Settlement: Just want all my money refunded

Business

Response:

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on elitetest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on elitetest360.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 1/10/15. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, we attempted to bill the consumer on 1/25/15, however the charge declined. The consumer was automatically billed for the 30 day supply on 1/28/15 as explained in the terms and conditions for which they agreed to. The consumer contacted our company on 2/2/15 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of this complaint, we have refunded the charge of $89.00. The consumer will receive an e-mail confirmation of the refund. The refund will take three to seven business days to credit back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My issue with this company stems from false advertising regarding the outcome of said product, as well as the terms of conditions with their trial period. The product was listed as a 14 day trial, which is also stated in my only email. When speaking to their representative over the phone I was informed it needed to be cancelled by day 10 They also offered the product for 50% off, or 3 bottles for $96 over the phone. Mind you I was charged $89 for one bottle. I found that offer to not only be disrespectful to me as a consumer but also very devious in how they make their money. With no communication on consumers next bill, it's easy to see someone incurring a very large bill. Even after the trial is over, there should be at least some sort of communication made with customer regarding next date of billing. With that said, I received no information in the box on how to cancel, and only after seeing my charge on my CC statement caused me to realize my mistake with not cancelling in time.

The company is fraudulent. I have the link saved which turned me on to the product and now I have realized it authenticity is false.Desired Settlement: They have to change their way of advertising, clarity in their trial period, and how they communicate with their consumers.

Business

Response:

At Elite Test 360, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 9/17/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 10/2/15 as explained in the terms and conditions which they agreed to. The consumer contacted Elite Test 360 on 10/15/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Due to the nature of this complaint, we have refunded the amount of $89.00. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Elite Test 360 is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Elite Test 360. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-877-433-2774 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.00 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.00. To cancel automatic delivery and billing, please call us at 1-877-433-2774 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Review: I got a notice from a collection agency on behalf of Elitetest 360 for $98 after Elitetest refunded my money many months back. This is fraud to me.Desired Settlement: If they've done any damage to my credit report, I want that taken care of. I also wish to not hear from Elitetest or anyone representing them until the end of time.

Business

Response:

We apologize for any inconvenience this has caused to the customer. The customer's account was closed on 7/30/15. A collection notice was mistakenly sent via a third party. The customer does not owe us any fees for products and we can assure the customer that this will not show on their credit. We have taken the necessary steps to make sure this does not happen again. The customer is welcome to contact us directly if they would like any further information.

Review: Thought I was receiving a free trial of supplement, gave them debit card information to pay shipping, was unaware that debit card would subsequently be billed monthly if I did not cancel agreement. I never realized that I was entering an agreement.Desired Settlement: Full refund of money taken from bank account after the shipping amount.

Business

Response:

At Elite Test 360, every customer is given the option to try their first 30 day supply without charge for the first 14 days from original order. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 11/16/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 12/1/15 as explained in the terms and conditions which they agreed to. They were billed for their next 30 day supply on 12/31/15. The consumer contacted Elite Test 360 on 2/1/16 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $89.00 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 14 days from the original order date to decide if Elite Test 360 is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Elite Test 360. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at 1-877-433-2774 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.00 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.00. To cancel automatic delivery and billing, please call us at 1-877-433-2774 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Review: This Business of is more about making a buck than about your health... I thought I was only getting a ten day supply???

I should of though something was up, however I was glad to get the product and start using it immediately... Only after receiving a charge of $89.00, did I called... They were disappointed that something went wrong with my [redacted] and weren't able to charge my account again???? customer service offered me a half price deal on continuing the use of their product... I told him no =, that I wasn't satisfied with this product and wanted a full refund, he said no and offered 25%... that stinks the other company they work with is Ultimate Muscle Black did the same thing at least they offered 50% back. LOL!!!

Now the 10 days starts when you click the button??? Not when I receive the product, So that is less than ten day to try the product... Company has said it's within the guild lines with [redacted] and [redacted]. If I were [redacted] or [redacted] I would band them from use...

Product Conformation or emails did not have contact information ..Desired Settlement: Company should only sends out the 10 days supply. If the customer likes their product??? They can order more of their product.

Business

Response:

At Elite Test 360, every customer is given the option to try their first 30 day supply without charge for the first 14 days from original order. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 8/28/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 9/12/2015 as explained in the terms and conditions which they agreed to. The consumer contacted Elite Test 360 on 10/16/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $22.25 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $66.75, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 14 days from the original order date to decide if Elite Test 360 is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Elite Test 360. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at 1-877-433-2774 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.00 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.00. To cancel automatic delivery and billing, please call us at 1-877-433-2774 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

I ordered Elite Test 360. The day after I ordered I was laid off from a part-time job. I knew that I couldn't afford to spend the money monthly so I called and emailed them to cancel my purchase. I never got anyone on the phone but they did respond to my emails within 24 hours.

The order had already been shipped but they immediately cancelled my subscription and told me to simply return the product and they wouldn't bill my card again.

I returned the product as instructed and received an email confirming that I will not be billed again and they will not ship any additional product.

I can't tell you if the product works or not because I really didn't get to try it.

I can tell you that their customer service department was very responsive and helpful.

Review: I ordered this product after seeing it very clear graphics that said "Claim Your Free Bottle" and I paid for the shipping and handling. Unfortunately, I come to find out that this bottle was not free and that I needed to cancel it in order to not get charged $89 an exorbitant amount for this item. This is clearly false advertising.Desired Settlement: I would like to be refunded the $89 that I am getting charged for this item.

Business

Response:

At Elite Test 360, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 01/11/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 01/26/15 as explained in the terms and conditions which they agreed to. The consumer contacted Elite Test 360 on 02/13/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent issued a refund of $22.25 that day. The consumer accepted this on a recorded line with the bank representative present. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $66.75, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Elite Test 360 is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Elite Test 360. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.00 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.00. To cancel automatic delivery and billing, please call us at [redacted] during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Review: We were under the mistaken impression that we were getting a trail of the product by paying for shipping charges only. When we complained to the company, we received this email: At this time, you have been charged the full retail price of $89.00 for that initial 30-day product supply that you received at the start of your trial period. The trial period is 10 days from the date of delivery as we explain in the terms and conditions you agreed upon initially ordering. We have cancelled the account from all other billing and shipping as of today's date. If you have any other questions, feel free to reply to this e-mail, or call customer service. To verify, here are the terms and conditions upon our website:

Trial Terms & Conditions *You will have 10 days from the date you receive your bottle to decide if Elite Test 360 is right for you. By clicking the button to the right and submitting this order, you agree that your card will be charged $4.95 for shipping & handling, you agree to pay $89.00 for your first bottle of Elite Test 360 unless you cancel your order within 10 days of receipt and return the bottle to us postmarked within 10th days of receipt, and you agree to pay $89.00 each month for a new bottle of Elite Test 360 that will be automatically shipped to you each month unless you cancel. You may cancel at any time by calling-[redacted] or by e-mailing [redacted]. Should you cancel, you will not receive any further shipments of Elite Test 360 and will not be billed any further charges. You may cancel your membership at any time by simply contacting customer service, but you will be responsible for payment for any products that have either A) already been shipped to you or B) already been delivered to you at the time you cancel. You may contact our customer service department using our toll free phone number [redacted]. Customer service hours are 8am - 4pm PST, Monday through Friday.Desired Settlement: We would like a full refund of $89.00 that was charged to us. This is shady business practice!

Business

Response:

At Elite Test 360, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 1/18/15. This is when they paid the initial $3.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 2/2/15 as explained in the terms and conditions which they agreed to. The consumer contacted Elite Test 360 on 2/5/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We have refunded the remainder of the amount, $89.00, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and Conditions You will have 10 days from the date you receive your bottle to decide if Elite Test 360 is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Elite Test 360. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.00 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.00. To cancel automatic delivery and billing, please call us at [redacted] during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Review: at no time did I read in the initial documentation provided to me that this company would continue to charge me for Elite Test 360 more than once. When I called and spoke to them they said they would cancel my account but would not refund any money to me or accept any returns of unopened product. they purposefully use very small writing on the back of an advertisement brochure not a billing receipt to advise there will be recurring charges. This is clearly a company that intends to charge people residually without making it clear and noticeable. they do not present their information in a clear and easily understandable way.Desired Settlement: I would like a refund in the amount of $87.63. for merchandise I unknowingly agreed to purchase. I was never clearly made aware that I would be charged residually for this product.

Business

Response:

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on elitetest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on elitetest360.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 10/31/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 11/15/14 as explained in the terms and conditions for which they agreed to. A second shipment of Elite Test 360 processed on 12/15/14 at the retail price of $89.00. The consumer contacted our company on 12/30/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. The customer confirmed the cancellation and received an e-mail confirmation as well. As we are fully invested in customer service, we will issue a full refund of $89.00 from 12/15/14 for the second charge applied to the consumer. This refund will process in three to seven business days to credit back.

Review: I signed up for a "free trial" for some dietary supplements called Elite Test 360. It was clearly stated in large letters on the advertisement that I would only pay $4.95 for shipping. In smaller letters (on the website) it mentioned further charges and that I would have to cancel a membership (that I did not even know I was signing up for).

After I noticed a charge for $89.00 to my debit card, I called the company to ask for a refund. They only agreed to refund half of the money because it was a 14 day trial. This is unacceptable.

First, they didn't send me 14 days worth of supplements. They sent me 30 days of supplements. The reason they gave me for not being able to refund my money in full was because the bottle was open. That's a trap in and of itself. Secondly, when "only pay shipping" (in this case $4.95) is advertised, I expect to only pay shipping, not to sign up for an ongoing service. Not to mention that when I asked to speak to a supervisor, they did nothing but send me to a voicemail. Does this mean that they are operating with no supervision?

I am not at all questioning the legality of the issue or of the companies practices. I am however, maintaining that what they did by charging me in this manor was deceptive and unethical. This is wrong and should not go ignored.Desired Settlement: I don't want to shut the business down, nor do I even want to tarnish anybody's reputation. I just want my money back. They took it. They can give it back. I don't even need an apology. I just want my $89.00 back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Hello,

Review: I ordered a free trial of two supplements, "elite test 360" and "Ripped Muscle X" from this company and paid $4.95 shipping for each, as explained on their web site. When they arrived, there was a card in each package stating that after 14 days, my credit card would be charged $89.00 for the one bottle and $87.63 for the other (this was not made clear on the web site). I decided right then to call and cancel before the 14 day free trial ended. A couple days later I was doing a weekly check of my accounts to make sure everything was in order and discovered to my horror that they had charged my checking account the 8.009 and 87.63 amounts on the day after the package arrived and as a result of those unexpected and unauthorized charges, I had incurred 3 overdraft charges to my checking account that would not have happened without those unauthorized charges! I called and pointed out that I had not received the 14 day free trial as promised and the representative checked and said that they had had an error in their system that had caused some customers to be charged early. He refunded the amounts of the unauthorized charges and promised that there would be no further charges if I returned the samples, which I did, but when I asked him to also reimburse the overdraft fees that their unauthorized charges had caused me, he just said "That's not our problem and I can't do that" even though it was their fault and he admitted that it was their fault.Desired Settlement: They did refund the unauthorized charges, but left me holding the bag for shipping both ways, four foreign transaction fees, and three overdraft charges from my bank which I incurred as a direct result of the unauthorized charges. I asked them to cover at least the overdraft charges and the man I spoke with just said it wasn't his problem. The total of all these comes to $104.77.

It is that amount that I would like to have reimbursed.

Business

Response:

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on EliteTest360.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: I order some samples from elite 360 and when I called to cancel the product the person I spoke with would not help me. he kept hanging up on me and sending me to a voice mail. ive left messages with no reply back from this individual. I find this very unprofessional and im am very dissapointed with the service. I had to cancel my card so that I would not be charged for something I dont want. I believe this individual might be working as a third party. his name is [redacted] and the number I used to contact him is [redacted]Desired Settlement: this is the first time I have ever bought anything like this online and it makes me not want to do it again. it would be nice to get some kind of apology on the matter.

Business

Response:

We apologize for any inconvenience the consumer may have had in dealing with our company. We were unable to locate any notes on the account in reference to a representative named [redacted] or under the phone number: [redacted]. We found an account with the address of [redacted]. This account was for the original 14-day trial period at the shipping and handling rate of $[redacted]. The account has been completely cancelled from all further billing and shipping.

Review: I ordered a sample for this product in the amount of $4.95 with the intent to try it once. This was a scam in an attempt to set up automatic billing in which they sent me unwanted product and charge me hundreds of dollars. They charged me $87.63 on June 20, 2015; $87.63 on July 20, 2015; $48.06 on September 2, 2015; $87.63 on September 4, 2015; $48.06 on October 2, 2015. For what was supposed to be a $4.95 trial run they have billed me $359.01 for a product I don't want and have never used! They have agreed to refund me for their scam only a total of $96.12 leaving a balance of $262.89 of which I am demanding a refund that they refuse to pay. I moved during this process in which they continued to send products I did not want to my old address so I was unable to remedy the problem until I began receiving them at my new residence. I never should have signed up for the nominal trial and did not imagine doing so would cost me at least $262.89 for a product I do not want or use. This company needs to change it's practices and immediately remedy the situation. Had I not been in the process of moving in which they had my old address and continued to ship there I would have immediately discontinued this scam.Desired Settlement: I demand in a refund a FULL refund of all charges. They only refunded $96.12 leaving a balance of $262.89 which I am demanding a refund.

Business

Response:

At Elite Test 360, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 6/03/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply at $48.06 on 7/02/2015, and again every 30 days thereafter as explained in the terms and conditions which they agreed to. The consumer contacted Elite Test 360 on 10/06/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $48.06 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded the remainder of the charges to give a grand total refund of $192.24 due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Elite Test 360 is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Elite Test 360. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-877-433-2774 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.00 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.00. To cancel automatic delivery and billing, please call us at 1-877-433-2774 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Review: Ordered a 14 day trial at a reduced shipping only price!!! Had the product for 10 days and was charged full price!!!Desired Settlement: I am willing to return unused product (minus the 4 pills I took) for a refund!!

Business

Response:

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on rippedmusclex.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on rippedmusclex.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 10/22/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 11/06/14 as explained in the terms and conditions for which they agreed to. The consumer contacted our company on 11/06/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. As the customer is verifying, he was asking to return an opened item outside of the trial period. We verified this and closed the account.

However, as we are fully invested in customer service, we will issue the full refund of $89.00. This refund may take three to seven business days to process back.

Review: I received a telephone call [redacted] from a person representing two supplement products one of which is the mentioned business. He offered a trial product and stated that I would receive an Email confirmation of my order and explain the full terns. I never received the email and when I tried to call this number I can only leave a message. When I received the package in the mail I tried to call again as well as calling the customer support no. for EliteTest360. [redacted] and again can only leave a message. After several attempts to contact support by phone (available Mon.-Fri 8-4 pacific st. time) I left a message cancelling my order and any future claims they may have. I sent the product unopened back to this address via priority mail. They should receive it on Friday, I also sent a letter of notice to cancel. I have yet to hear from the company.Desired Settlement: a formal recognition that whatever agreement they think we have is cancelled and resolved. And we can move on with our lives.

Business

Response:

At Elite Test 360, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 5/23/15. This is when they paid the initial $1.99 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. The consumer contacted Elite Test 360 on 6/4/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. At this time, we have refunded the shipping cost the consumer originally paid, as a courtesy. Please allow 3-7 business days for the refund to process.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have received an email response from Elitetest360 stating they have closed my account and acknowledged that I was returning the product( which I had)They should have received the product by today.

Regards,

[redacted]

Review: misleading on a sample of the product, free for 14 day sample? but send you a 30 day sample and charge you for the additional product

Business

Response:

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on EliteTest360.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.