EliteTest360

Review: Company is misleading. Advertising free sample than charging your credit card 200.00 refuse refund.Desired Settlement: Full refund

Business

Response:

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on EliteTest360.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: When ordering Ultimate Muscle Black Edition trial offer. We were also sent Elite 360 without request.

We were charged $4.95 for the trial pack and then $89.00 per month for bottled supplements. We cancelled the Ultimate Muscle Black Edition in November not knowing that "Ultimate Muscle Black Edition" and "Elite 360" were 2 different companies since they were sent at the same time and also on the credit card statement the charge displays "Ultimate Muscle".

This is deceptive advertising.

When addressing this with the company they refuse to issue a refund and send you the agreement details that were not clear on the website when filling out a form for a trial of their product.. If they had made these more clear on the website then they would not have to deal with upset customers.Desired Settlement: Since we called in November to cancel the subscription I expect to be reimbursed for a minimum of 2 months that they have been charging us.

I feel as though they should issue a full refund for their deceptive practices.

Business

Response:

At Elite Test 360, every customer is given the option to try their first 30 day supply without charge for the first 14 days from original order. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 10/25/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 11/9/15 as explained in the terms and conditions which they agreed to. They were again billed on 12/9/15 and 1/8/16 for their next 30 day supply. The consumer contacted Elite Test 360 on 1/29/16 to inquire about the charges on his account. The customer service agent provided the terms and conditions to the customer with the billing information he agreed to when placing the order. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. The customer replied to that email demanding refunds for the last two charges on the account. Based on the nature of the email, the customer service agent refunded the amount of $178.00 (The January and December charges) that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 14 days from the original order date to decide if Elite Test 360 is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Elite Test 360. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at 1-877-433-2774 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.00 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.00. To cancel automatic delivery and billing, please call us at 1-877-433-2774 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Review: [redacted]December 08,2074Elite Test 3602658 Del Mar Heights Road, # 368Del Mar, CA 92014Attention: Manager:I ordered your product Elite Test 360 in conjunction with the [redacted] I called to cancelthis order withinthe i-4 day trail period and was shocked to find that my account was debited [redacted]. When I called about this Iwas informed that these were separate and each one had to be cancelled individually. This was verymisleading on your website. I am quite upset about this and still request a full refund, not just the partialrefund you said you would issue. Also, there are a couple of other things you should know.Your advertisement is misleading. The trail is for 30 pills, yet you are instructing me to return the remainingpills. Then it said you won't know if it works unless you take all 30 pills. I believe if my free trail is for 30 pillsthen I should be able to keep all 30 pills; however, you will find enclosed the remaining pills that I amreturning so I will not be charged anything further.Also, I thought it quite unsanitary to ask for the pills back, after the bottle has been opened and been in thehands of someone else and I certainly hope you are not repackaging them and sending them to someone else!Because of this, I find it necessary to alert the Revdex.com and the [redacted] of the aboveso that they can look into this matter further for the safety and health of your customers.Should you wish to respond, I can be reached at the above address.Sincerely,[redacted]Desired Settlement: Refund

Business

Response:

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on elitetest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on elitetest360.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 11/11/14. This is when they paid the initial $[redacted] and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 11/30/14 as explained in the terms and conditions for which they agreed to. The consumer contacted our company on 12/01/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent refunded the partial credit of $[redacted] on that same day. The consumer would have received an e-mail confirmation of the cancellation and refund. The refund will take three to seven business days to credit back.As we are fully invested in customer service, we have issued the remaining amount of $[redacted], for a total credit of $[redacted]. We actually recommend using for two to three months for the best results. The bottles come with 60 capsules for the trial period, and the consumer is allowed a trial period to decide if they wish to continue or cancel within that time period. However, we do not offer results within the trial. The trial is specifically for consumers to decide if they wish to continue. If they choose to cancel, they are simply required to return the remainder as we get a credit back from the manufacturer. The product is not reused, or recycled to other customers under any circumstances.

Review: On my facebook page I found a website offering Elite Test 360 (Dietary Supplement)I enter my email address with phone number someone call me like 10 times offering me 2 bottles free and that I will only pay shipping of $ 1.99 I did 15 days later I check my account and I have a charge of $ 47.33 two times one for each bottle I call costumer service and the person that answer the phone was so unprofessional they never told me about being charge after 15 days the full price for each bottle $47.33 not just that this product don't work and it make you feel tired for some reason.Please beware because they also have the some product with different names.Desired Settlement: I just want people to be careful because they never explain what the deal is.

Business

Response:

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on EliteTest360.com where the customer would have entered their information to be contacted by a representative.

Review: Their so called 14 day trial period is a scam. They should disclosed clearly at the very front of the ads. One would think the 14 day trial period is for when you start taking the diet supplement which is not. The 14 day trial period actually starts from the day you ordered which has got nothing to do with effectiveness of the supplement of which you were lead to believe to start with (14 days), that is why you placed the order, that you will see results in less than 14 days when you take it but actually you will not see any of it other than the bill they will collect in your card because you passed the 14 day trial period which took 8 to 9 days to received after placing the order.Desired Settlement: That they 14 day trial period will clearly states purely of subscription and not the effectiveness of the diet supplement.

Business

Response:

At Elite Test 360, every customer is given the option to try their first 30 day supply without charge for the first 14 days from original order. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 1/1/2016. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 1/16/16 as explained in the terms and conditions which they agreed to. The consumer contacted Elite Test 360 on 1/20/16 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $89.00 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 14 days from the original order date to decide if Elite Test 360 is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Elite Test 360. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at 1-877-433-2774 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.00 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.00. To cancel automatic delivery and billing, please call us at 1-877-433-2774 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Consumer

Response:

I do completely accept that I have been refunded of the full amount that was charged to my credit card after a few hard argument with the customer representative, and in turn have returned the unused portion of the product (diet supplement). But I do not agree that no changes will be made on their marketing material especially on the guaranty portion of their add which completely blindsided a customer to the fact that their guaranty does not apply to the effectivity of the product but in reality only applies to the period to which the product was ordered and this not to include the delivery dates, which takes at least 8 days to received it after placing the order. Isn't that a clear diversion of your intent to sell the product e-regardless of the effectivity of such product by diverting the intent of your warranty from the actual period of ordering the product, which is what the guaranty is for, rather than to the actual usage or consumption of such product.? The way as it stand right now, when you opened up the link wherever you have seen it, it will lead you to believed right there and then that the product is effective within the 14 days of usage/ consumption and if not, you can return it with a full money refunded to you no questions asked. There is no part in the presentation whatsoever that would clearly state that the guaranty is for when you place the order and not when you use the product. The only time you can find out of this is that, if and only if you read the fine prints, which is says 14 days from when you place the order and not the effectivity of the product/pills (14 days ) that you can return and get your money back, by which when that time comes, it is 7 to 8 days late and so you are out of $89.99.

Regards,

Review: My grandson [redacted] age 16, who resides with me, answered an advertisement on the internet to receive a trial sample of EliteTest360 supplements for shipping costs of $4.95. The web site in the small print states that you agree to be billed $89.00 if you do not return the product within 10 days of receipt of the product. I received the product and upon reading the fine print discovered that his debit card had been charged $89.00 so I called the company several times only to be put in a hold que every time I called. So I emailed the company and I finally did receive a call and was greeted by a very rude person and when I tried to explain that my grandson did order the samples but he was 16 years old and legally unable to enter into any contract and I would like to return the unopened product for a full refund of the $89.00 that was charged to his debit card. I was told that being 16 years old did not matter and he did order the product and did not cancel within the allotted time frame.Desired Settlement: I would like the company to issue a $89.00 refund to my grandson's bank account [redacted] Moore County Bank Lynchburg, TN and we will be happy to return the unopened product. It sees to me that this company is taking advantage of a minor that was enticed by a product that enhances the muscles and other functions. His name is [redacted] of my address in Lynchburg TN

Business

Response:

At Elite Test 360, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 9/19/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 10/04/2015 as explained in the terms and conditions which they agreed to. The consumer contacted Elite Test 360 on 10/09/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We have refunded the requested the amount, $89.00, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Elite Test 360 is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Elite Test 360. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-877-433-2774 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.00 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.00. To cancel automatic delivery and billing, please call us at 1-877-433-2774 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Review: I have called Elite360 to cancel an auto-renew/refill of there product which was never disclosed in advertisements, they never returned the call and continued to charge my credit card ($89). I have called twice within there hours of operation and I'm prompted to leave a message. I have not received a call back.Desired Settlement: I would like them to refund my money and to remove me from there auto-renew/refill.

Business

Response:

At Elite Test 360, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 2/26/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 3/13/2015 as explained in the terms and conditions which they agreed to. Again, there was no notification of a request for cancellation, so the customer was automatically billed for another 30 day supply on 4/15/2015 as explained in the terms and conditions which they agreed to. The consumer still has not contacted Elite Test 360 with any request for cancellation. The account has now been cancelled effective immediately due to this complaint, and a refund of $87.63 was issued from most recent charge. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, the original $87.63 from 3/13/2015, due to this complaint. However, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and Conditions You will have 10 days from the date you receive your bottle to decide if Elite Test 360 is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Elite Test 360. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-877-433-2774 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.00 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.00. To cancel automatic delivery and billing, please call us at 1-877-433-2774 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Review: A facebook ad for this product stated "Free Samples." When I clicked on the link, it has you enter all your information, then states "You're almost done! Just pay for shipping" stating that the only charges will be for shipping and handling. 2 days after receiving the product I was charged 89.00. I called several times with no response, the call was on hold until the line finally went dead. I finally emailed them about it, and they stated that the "Free trial" was only free if you cancelled 14 days after you ordered it. My complaints are as follows: First, this is obviously unbelievably misleading. There is no mention of what most would consider a huge detail (except in tiny print on the bottom of the page), about being charged such a large price so soon for what is advertised as a "Free trial". There was also no regard to the fact that even though I sent the completely unopened product back after 17 days instead of 14, they would not honor a refund. Secondly, if I am told because I didn't see the fine print on the bottom of the page I am to be charged 89.00 for it, I would like to point out that I above and beyond the misleading advertisement regarding the price, I did not have the product for the full 14 day trial I was lead to believe I was going to have to try this product out either. Its not a "Free 14 day trial" if you have to pay 89.00 for it 2 days after you receive it because you didn't call and cancel.Desired Settlement: I would simply like the 89.00 refunded to my credit card. The original charge for the shipping and handling, that was clearly stated, is not included in this.

Business

Response:

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on EliteTest360.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: I saw an advertisement for some supplements online where you only paid S/H. I went through the checkout and just checked my bank account and I was charged again by them for almost $90. Went back to their website and looked up the info and apparently they have an "auto-enroll" to where if you don't call and cancel then you are enrolled in a subscription without notice. I am currently talking with them about refunding the bottles that I have yet to even receive.Desired Settlement: I would like to be refunded for this unmoral practice/scam.

Business

Response:

The customer placed the order on 02/09/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 02/24/15 as explained in the terms and conditions which they agreed to. The consumer contacted Elite Test 360 on 02/27/15 with a request for cancellation by e-mail. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email.We have refunded the remainder of the amount $89.00, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, [redacted] or [redacted]. Below is a brief explanation of our terms and conditions:Terms and Conditions You will have 10 days from the date you receive your bottle to decide if Elite Test 360 is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Elite Test 360. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.00 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.00. To cancel automatic delivery and billing, please call us at [redacted] during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted]. Please read our terms and conditions for more details.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10505226, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered a free trail of one of their products and paid $4.99 for shipping. As soon as I ordered online my phone rang. It was a sales person for Elite Test 360 telling me I needed another product and I could get a free trail for just $1.99. I agreed and received both products. I then called to cancel and was told I owed around $40.00 for the bottle.

I still do not understand my conversation with the customer service representative. I was told the "time to use the product was free" but the product was not free. I am extremely frustrated with this company and the way they do business. If you are offering a free trail then give a free trail.Desired Settlement: Simple request - just refund my $4.99 and $1.99 charge and if they want me to send the product back pay for the shipping.

Business

Response:

At Elite Test 360, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The consumer contacted Elite Test 360 on 7/03/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We have refunded the $1.99 due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and Conditions You will have 10 days from the date you receive your bottle to decide if Elite Test 360 is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Elite Test 360. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-877-433-2774 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.00 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.00. To cancel automatic delivery and billing, please call us at 1-877-433-2774 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Review: The company continued to send me drugs even though I emailed them telling them to stop. I notified them on 7.27.14 that I no longer wanted their product and yet they continued to send me product and charge my card. Here's the email.

[redacted] 7/27/14 Keep this message at the top of your inbox Shipping updates

To: EliteTest360 Support [redacted] Active View

Where's your package?

Delivery Date:Jul 18, 2014

Status:Delivered (WASHINGTON, DC 20005)

View Details

I have decided that this drug isn't working. I choose to stop any and all further shipments. Please let me know what to do with this trial vial of your drug.

[redacted] Date: Thu, 10 Jul 2014 11:18:09 -0400

To: [redacted] From: [redacted] Subject: Elite Test 360 Shipment Notification #[redacted]Desired Settlement: A simple refund would have been fine, but because they guarantee a 100% satisfaction, I'm asking for a full refund.

Business

Response:

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on elitetest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on elitetest360.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 07/09/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 07/24/14 as explained in the terms and conditions for which they agreed to. There was a second shipment processed on 08/23/14 for the retail price of $89.00 for a second bottle. The consumer finally contacted our company on 09/02/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent refunded the second charge of $89.00 from 08/23/14 on that same day as the cancellation. The consumer would have received an e-mail confirmation of the cancellation and refund. We have issued the full charge of $89.00 from 07/24/14. The refunds will take three to seven business days to credit back. We also do not offer a full money-back guarantee on the product. We have broken our terms and conditions for the consumer because we are fully invested in customer service.

Review: This web site clearly states that you can try their product Risk Free. Just pay shipping and handling, then 2 week later they bill you 89.95 for the product.

The web page is misleading and the part the says you are doing a trial membership is hidden at the bottom of the second web page. See for yourself here is the URL.

http://www.elitetest360.com/trial/index.php?AFID=104&SID=

To go to 2nd page just enter some information and click "try risk free" button.

On second page again it says your almost done just pay for shipping.

I ordered my free bottle of this and another supplement and 2 weeks later my credit card gets charged twice 89.95 for each of the free samples. I called the company and they said that it is clear on there web site that I was signing up for a membership, I said no it it not and gave them the web site to show them. They looked at it and said that they had not seen this web site. yea right. Anyway the gave me back half. But I am still out $89.95. I think this is a very unethical way to trick people to sell their product. If the product is good than a free sample should have you back buying more. not being forced to purchase more.Desired Settlement: Company refund my credit card 89.95 and change their web page so others wont get ripped off.

Business

Response:

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on EliteTest360.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: I purchased this product and tried to cancel twice by leaving voice mail never received call back. After contacting them for refund (now its 4 days past 14 day trial) was not satisfied with the rep answer I asked to speak with a manager ([redacted]) she was very rude and told me they could have extended the trial if he had called in time but will not refund the $89.00 she told me they are open on weekends but the sight says mon-fri 8-4 and the charges were done on a sunday. then she told me they never received a phone call from either of the number I gave her, within minutes of hanging up I received a call from them saying there sorry they didnt get back to me but couldnt locate my account because they didnt have my last name, so she lied. very unhappy that they will not refundDesired Settlement: full refund

Business

Response:

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on elitetest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on elitetest360.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product.

Review: Company sends a "free sample" and gives a short 14 day window to cancel "Trial". Company does not give full 14 days to try product. Company begins 14 day trial from day order, prior to shipment. This is unfair business practice. I have returned the product to the company with more bottles nearly Full. Company refuses to issue refund. I advised company of Georgia law, states company must issue 30 day warning before any "automatic" or "reoccurring" charge. Company states their policy, their rules. No resolution was offered.Desired Settlement: I have returned the product. I would like to have my full refund amount 89.00 since product had false claims and company has devious business practices.

Business

Response:

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on EliteTest360.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: Company advertises risk free product you only pay for shipping with a 30day refund policy but charges your debt card 14 days after ordering for full price ($89.00) of product. when we called the company on day 14 to cancel they refused to refund and they have a 30day refund policy which they refused to honor. the customer service people are extremly rude.Desired Settlement: this company should NOT be stating there is a 30 day refund when they are refusing to refund .

Business

Response:

At Elite Test 360, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 6/19/15. This is when they paid the initial discounted price of $3.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 7/4/15 as explained in the terms and conditions which they agreed to. The consumer contacted Elite Test 360 on 7/5/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $22.25 that day as agreed upon by the customer. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $66.75, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and Conditions You will have 10 days from the date you receive your bottle to decide if Elite Test 360 is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Elite Test 360. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-877-433-2774 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.00 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.00. To cancel automatic delivery and billing, please call us at 1-877-433-2774 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our full terms and conditions for more details.

Review: Failure to provide an invoice of total price. The company baits customers in on a page that's advertising a product with "Risk Free" trial of their Elite Test 360/'Ripped Muscle X' products where there is no indication that you're charged a full price where it indicates "Rick Free" merely states pay for shipping and Handling. When there should be an understanding after the risk free trial (of 14 days)you will be charged 89.00/$87.63 respectfully full price. If you don't find the hidden policy you're stuck for more than the $4.95 for shipping for each bottle. Customers think they're getting a trial sample for just the shipping price. I've ordered many things on-line and their policies are there to see and not have to hunt for (not knowing there's a hidden deal in store) to suck you in and then lay some outrageous price on you. That's dirty pool to suck customers in, something should done about this. It also applies to their "Ripped Muscle X" at their P.O. Box 99852 San Diego, Calif 92169 address.

So are people screwed because they don't advertise their full price after the trial in plain sight? Is that legal?

I didn't realize any of this til I saw on my bank statement I was charged $89. for the "Elite Test 360" and "$87.63. Oddly enough it says on each 'Trial' bottle suggested retail price as $89.99. Now I'm out $176.63 from an account I wouldn't normally use for that type of amount, which shortened my account enough to deny my debit card for other uses. I still have some of the 'Elite Test 360' left in bottle and an unopened 'Ripped Muscle X' bottle.Desired Settlement: Instead of customers having to get shocked they've been charged their policy should be out in plain sight, so others don't have to go through this ordeal. I'm sure I'm not the first and wonn't be the last if this continues.

Business

Response:

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on EliteTest360.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: I signed up for a 14-day free trial for this company's supplement through an advertisement I saw on a fitness website. I was under the impression I would be receiving a 14-day supply of the supplement no strings attached and that the only charge I was to be held liable for was the $[redacted] for shipping. The process for "cancelling the trial" was not clearly stated in the area of the website where you input your information to place the order. You are asked to accept the terms and conditions without them being stated. It was not until after I realized that there was a charge of $[redacted] in my debit account statement that these "terms and conditions" are listed in VERY small print at the bottom of the page and are grayed out so you cannot recognize the statement. They do not give you any kind of reminder that your "trial" is about to expire and then to proceed to charge your debit card without your knowledge. The quality of the actual supplement aside, this is obviously a scam by this company to trick people into giving them their money. I cannot afford to pay for this charge. I have called them about this and was left on hold for several minutes until I had to leave a voice mail. I had this problem with (I’m guessing an associate company). I left a message and I’m still awaiting a call back, I also offered to return the product in the voice mail. They did not even bother to wait 30 days before charging my account for the product. I have canceled this product. I’m hoping this can be settled without a letter to the [redacted] as well.Desired Settlement: I would like my $[redacted] charge refunded to my debit account

Business

Response:

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on elitetest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on elitetest360.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 11/08/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 12/01/14 as explained in the terms and conditions for which they agreed to. The consumer has made no attempt to contact us in regards to his trial. We show the active is still active when we received this complaint. We have issued a full refund of $[redacted] for the item. His refund will process in three to seven business days. He will also receive e-mail confirmations for the cancellation and refund notification made today, 12/11/14.

Review: I bought the product on a 14 day free trial just paying shipping and handling I tried calling on the 14th which would have been the 14th day and left a message now they're telling me that I have to come up with documents showing that I called on that daynot only did I not get the product until the first late that daythey're telling me that they can't take the product back with the bottle but they would have taken it back the day before the only problem that I have is the bottle is $89 and they show that in the small print to be honest I didn't even open the bottle yet but it doesn't matter to them all I want them to do is return my money and I will give them back their product I payed the shipping and handling myself and I'll pay to get it backDesired Settlement: I would like just to send the product back and they could put the money back into my account

Business

Response:

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on EliteTest360.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Review: On 1/14/15 I ordered a free bottle of some pills to try and paid the s&h. On 1/29/15 I was charged $89 for these free pills. Apparently if you don't call within the week to cancel you are charged a crazy full price of $89. Now again on 3/3/15 I was charged another $89 for what I have no idea because I still only have this one free bottle of pills to try out! I called and the best they can do is refund $22.25. This is ridiculous. I have now been charged $160.70 for this one bottle of pills (that is if the big $22 refund comes through). I am discusted with how this company conducts it's business. I have not even opened the bottle of pills. I wouldn't try them now if they paid me. Don't use this company's products! I feel like they have stolen money from me. I ordered a similar product with all the same hype from another company and got burned there too. Burned twice the same day by 2 separate companies. I wonder if they are related.Desired Settlement: I would like a full refund, not just a 25% refund. Especially since with the second charge, I have recieved no other products! I would even be willing to send back your "free" pills.

Business

Response:

At Elite Test 360, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [redacted]. If a customer needs to contact customer service, the phone number is listed on [redacted], the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 01/12. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply at $89.00 on 01/27 as explained in the terms and conditions which they agreed to. There was a second charge of $89.00 applied on 03/01. We show the item was processed out for shipment and delivered on 03/06 by ups.com: 92748999983702513017166750. The consumer contacted Elite Test 360 on 03/05 with a request for cancellation, stating he had called previously to cancel. We had no records and requested a call record to fully assist him. The courtesy credit of $22.25 applied to his account was until we had a call record to issue the remainder. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. We have not received any records from the consumer to confirm his claim of prior cancellation.We have refunded the remainder of the amount, $66.75 from 03/01 due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, [redacted] or [redacted] Below is a brief explanation of our terms and conditions:Terms and Conditions You will have 10 days from the date you receive your bottle to decide if Elite Test 360 is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Elite Test 360. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.00 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.00. To cancel automatic delivery and billing, please call us at 1-877-433-2774 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted]. Please read our terms and conditions for more details.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered a sample of their products, which I paid $10 for. When I received the products their was a terms and condition note saying that if not canceled in 14 days you would get charged $87 per bottle a month. When I called to cancel they hung up on me after being on hold for five minutes. My fiancee called back to cancel and said they canceled it but gave her an attitude about the issue. I could not pay the monthly fee because I am a Fitness Consultant only and do not have a regular pay check. I would have refereed the product to clients if it worked, but I would try it myself first due to the fact I would rather have an adverse effect myself then a client. However after the deceitful advertising and poor customer service I would not recommend anything from this company to a client. I would not have sent for the sample had I known the terms and conditions in advance.Desired Settlement: I would like only an apology for their treatment of their customers and an agreement that they will never treat another prospected customer the way I was treated.

Business

Response:

Here at Elite Test 360, we pride ourselves on customer service. We apologize if the representative was not able to help you, or if the service you received was substandard. Per your request, your account was closed from all further billing and shipping on 1/28/14. All you have been billed is $4.95 for shipping and handling. You may keep the products issued to you for the trial period at no further cost to you, as a courtesy. Again, we sincerely apologize.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Regards,