EliteTest360

At Elite Test 360, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product,
they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on EliteTest360.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
*** *** placed his order on 4/9/This is when he paid the initial $and this began his day trial period to sample from his initial day supplySince there was no notification of a request for cancellation and/or a returned product during his allotted trial period, *** *** was automatically billed for his day supply on 4/24/as explained to him in the terms and conditions for which he agreed to *** *** contacted our company on 4/25/with a request for cancellationHis account was canceled as instructed and he was sent a confirmation email confirming his cancellationBased on the nature of the email, the customer service agent the charge partially in the amount of $on that same day, as Mr*** return period had expiredWe have also refunded Mr*** account in the amount of $66.75, the remainder of the charge applied on 4/24/as we value customer satisfactionAlthough, *** *** ordered our product, he has been refunded fully in the amount of $

At Elite Test 360, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period
and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on EliteTest360.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
Mr*** placed his order on 11/20/This is when he paid the initial $and this began his day trial period to sample from his initial day supplySince there was no notification of a request for cancellation and/or a returned product during his allotted trial period, Mr*** was automatically billed for his day supply on 12/05/as explained to him in the terms and conditions for which he agreed toHis second bottle was automatically shipped and billed out to him days later on 01/04/ Mr*** contacted our company on 01/07/with a request for cancellationHis account was canceled as instructed and he was sent a confirmation email confirming his cancellationBased on the nature of the call, the customer service agent refunded one charge of $on that same day, the full charge applied on 01/04/We have also refunded Mr***'s account in the amount of $for the full charge applied on 12/05/as we value customer satisfactionAlthough, Mr*** ordered our product, he has been refunded fully in the amount of $from Elite Test He will receive an e-mail confirmation regarding the refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We apologize for any inconvenience this has caused to the customer. The customer's account was closed on 7/30/15. A collection...

notice was mistakenly sent via a third party. The customer does not owe us any fees for products and we can assure the customer that this will not show on their credit. We have taken the necessary steps to make sure this does not happen again. The customer is welcome to contact us directly if they would like any further information.

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product,...

they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on EliteTest360.com where the customer would have entered their information to be contacted by a representative. 
 
 
[redacted] placed his order on 1/13/14 through a representative. This is  when he paid the initial $1.99 and this began his 14 day trial period to sample from his initial 30 day supply, and the representative also extended his trial to account for shipping time. Since there was no notification of a request for cancellation and/or a returned product during his allotted trial period, Mr. [redacted] was automatically billed for his 30 day supply on 2/4/14 as was explained by the representative..  Mr. [redacted] contacted our company on 2/5/14 with a request for cancellation. His account was canceled as instructed and he was sent a confirmation email confirming his cancellation. Based on the nature of the call, the customer service agent refunded one charge of $47.33 on that same day, the full charge applied on 2/4/14. Mr. [redacted] was refunded in full for the requested charge by our company. Please contact Ripped Muscle X separately.

I have received two credits to my credit card account as described in the Revdex.com:business's response. While I do not agree that I signed up to have monthly orders shipped to me, I accept the credits and consider the complaint resolved. Thank you for your help with this matter.
Regards,
[redacted]

At Elite Test 360, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10...

days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
The customer placed the order on 5/23/15. This is when they paid the initial $1.99 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. The consumer contacted Elite Test 360 on 6/4/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. At this time, we have refunded the shipping cost the consumer originally paid, as a courtesy. Please allow 3-7 business days for the refund to process.

At Elite Test 360, every customer is given the option to try their first 30 day supply without charge for the first 14 days from original order. During the 14 days, if the customer is not satisfied with their...

product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 10/25/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 11/9/15 as explained in the terms and conditions which they agreed to. They were again billed on 12/9/15 and 1/8/16 for their next 30 day supply. The consumer contacted Elite Test 360 on 1/29/16 to inquire about the charges on his account. The customer service agent provided the terms and conditions to the customer with the billing information he agreed to when placing the order. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. The customer replied to that email demanding refunds for the last two charges on the account. Based on the nature of the email, the customer service agent refunded the amount of $178.00 (The January and December charges) that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php.  Belo...⇄ is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 14 days from the original order date to decide if Elite Test 360 is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Elite Test 360. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at 1-877-433-2774 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.00 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.00. To cancel automatic delivery and billing, please call us at 1-877-433-2774 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

At Elite Test 360,
every customer is given the right to try their first 30 day supply without
charge for the first 14 days. After the 14 day trial period,...

if the customer is
unsatisfied with their product, they are to return the remainder postmarked for
return within their 14 day trial period and also contact customer service to
notify a request for cancellation. If the customer keeps their 30 day supply after
the 14 days, they are automatically billed for their product on the 15th day
and then automatically shipped and billed a product every 30 days thereafter.
The customer has the ability to cancel at anytime by calling customer service
or emailing [email protected].
If a customer needs to contact customer service, the phone number is listed
on elitetest360.com,
the product, the pamphlet, and the package the product is shipped in. The terms
are disclosed clearly on elitetest360.com where the customer would have
ordered their product. The customer has to also click "I agree to the terms
and conditions"  twice before the order is processed. If the customer
does not "agree" to the terms, the order will not process. The terms
and conditions are disclosed directly on the ordering website not only on the
bottom of the first page, but also highlighted in a large white box on the
second page where the customer inputs their card information, as well as sent
out with the product. The consumer placed the order on 11/01/14. This is when
they paid the initial $[redacted] and this began the 14 day trial period to sample
from the initial 30 day supply. Since there was no notification of a request
for cancellation and/or a returned product during the allotted trial period,
the consumer was automatically billed for the 30 day supply on 11/16/14 as
explained in the terms and conditions for which they agreed to. The consumer
contacted our company on 11/18/14 with a request for cancellation. The account
was canceled immediately as instructed and they were sent a confirmation email
confirming the cancellation. The representative verified with the consumer in the call, that we show the item had a delivery confirmation of 11/08/14, well within the trial period as indicated by our terms and conditions. The customer accepted this, and the call ended amicably. We have provided the tracking information for the Revdex.com's verification:  [redacted] by [redacted]
However, we are fully invested in customer service and have issued a full refund of $[redacted] as a courtesy due to this consumer's dissatisfaction. The refund will process in three to seven business days and he will receive an e-mail confirmation to verify the credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

At Elite Test 360, every customer is given the option to try their first 30 day supply without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their...

product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 10/08/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 10/26/2015 as explained in the terms and conditions which they agreed to. The consumer contacted Elite Test 360 on 10/27/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $22.25 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $66.75, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php.  Belo...⇄ is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 10 days from the date you receive your bottle to decide if Elite Test 360 is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Elite Test 360. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-877-433-2774 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.00 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.00. To cancel automatic delivery and billing, please call us at 1-877-433-2774 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

At Elite Test 360, every customer is given the option to try their first 30 day supply without charge for the first 14 days from original order. During the 14 days, if the customer is not satisfied with their...

product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 11/16/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 12/1/15 as explained in the terms and conditions which they agreed to. They were billed for their next 30 day supply on 12/31/15. The consumer contacted Elite Test 360 on 2/1/16 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $89.00 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php.  Belo...⇄ is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 14 days from the original order date to decide if Elite Test 360 is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Elite Test 360. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at 1-877-433-2774 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.00 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.00. To cancel automatic delivery and billing, please call us at 1-877-433-2774 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product,...

they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on EliteTest360.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
 
[redacted] placed his order on 2/27/14. This is  when he paid the initial $4.95 and this began his 14 day trial period to sample from his initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during his allotted trial period, [redacted] was automatically billed for his 30 day supply on 3/14/14 as explained to him in the terms and conditions for which he agreed to.  [redacted] contacted our company on 3/15/14 with a request for cancellation. His account was canceled as instructed and he was sent a confirmation email confirming his cancellation, and the call ended amicably.  We have refunded [redacted]'s account in the amount of $89.00 for the full charge applied on 3/14/14 as we value customer satisfaction. Although, [redacted] ordered our product, he has been refunded fully in the amount of $89.00.

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product,...

they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on EliteTest360.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
 
[redacted] placed his order on 5/8/14. This is  when he paid the initial $4.95 and this began his 14 day trial period to sample from his initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during his allotted trial period, [redacted] was automatically billed for his 30 day supply on 5/23/14 as explained to him in the terms and conditions for which he agreed to.  [redacted] contacted our company on 5/26/14 with a request for cancellation. His account was canceled as instructed and he was sent a confirmation email confirming his cancellation. We have also refunded Mr. [redacted]'s account in the amount of $89.00 for the full charge applied on 5/23/14 as we value customer satisfaction. Although, [redacted] ordered our product, he has been refunded fully in the amount of $89.00.

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period...

and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on EliteTest360.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  two times before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
 
Mr. [redacted] placed his order on 01/30/14. This is when he paid the initial $4.95 and this began his 14 day trial period to sample from his initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during his allotted trial period, Mr. [redacted] was automatically billed for his 30 day supply on 02/14/14 as explained to him in the terms and conditions for which he agreed to.  Mr. [redacted] contacted our company on 02/25/14 with a request for cancellation. His account was canceled as instructed and he was sent a confirmation email confirming his cancellation. There was no request for a refund in the call when the representative was explaining the terms to the customer. As we are invested in full customer service, we have refunded Mr. [redacted]'s account in the amount of $175.26 for the two charges applied on 02/14/14 as requested. Although, Mr. [redacted] ordered our product from the website, he has been refunded fully in the amount of $175.26.

At Elite Test 360, every customer is given the right to try their first 30 day supply without charge for the first 14 days....

After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on elitetest360.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on elitetest360.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product. The consumer placed the order on 11/22/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 12/07/14 as explained in the terms and conditions for which they agreed to. The consumer contacted our company on 12/10/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. 
We did not charge him in the amount of $[redacted], please notify the customer to verify the name of the company charging him, and contact them separately. We have issued the full refund of $[redacted] as a courtesy from the company. He will receive an e-mail notification of the refund, it will take three to seven business days to credit back completely.

At Elite Test 360, every customer is given the option to try their first 30 day supply without charge for the first 14 days from original order. During the 14 days, if the customer is not satisfied with their...

product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 10/13/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 10/28/15 as explained in the terms and conditions which they agreed to. The customer was also billed on 11/27/15 and 12/27/15 for the next shipments. The consumer contacted Elite Test 360 on 1/15/16 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $22.25 (25%) that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $66.75, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php.  Belo...⇄ is a brief explanation of our terms and conditions:Terms and ConditionsYou will have 14 days from the original order date to decide if Elite Test 360 is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of Elite Test 360. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at 1-877-433-2774 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $89.00 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $89.00. To cancel automatic delivery and billing, please call us at 1-877-433-2774 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details.

I ordered Elite Test 360. The day after I ordered I was laid off from a part-time job. I knew that I couldn't afford to spend the money monthly so I called and emailed them to cancel my purchase. I never got anyone on the phone but they did respond to my emails within 24 hours.
The order had already been shipped but they immediately cancelled my subscription and told me to simply return the product and they wouldn't bill my card again.
I returned the product as instructed and received an email confirming that I will not be billed again and they will not ship any additional product.
I can't tell you if the product works or not because I really didn't get to try it.
I can tell you that their customer service department was very responsive and helpful.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
 
Hello,
My name is [redacted] and I am responding to this email as a result of the complaint I filed ([redacted]).  In my message from Christine Constran it said that if I heard back from the company to notify you all immediately.  As soon as I got the message, I checked my bank balance/activity and saw that my money was refunded in full just as I had asked.
Thank you for your assistance,
[redacted] | [redacted]
Regards,
[redacted]