Emmy Pentycofe Photography

Complaint: [redacted] I am rejecting this response because:The issue isn't that you took my deposit but couldn't get shipment scheduled, the issue is that after weeks of not getting it scheduled you didn't refund my $deposit, didn't return my email message, didn't return my text messages, didn't return my phone call or message but kept my moneyThat's shady, dishonest business practice [redacted] ***

Hello Mr [redacted] ,We apologize for the inconvenienceThe driver that has been assigned to your load initially cancelled the deal to an unknown reasonAs soon as it happened your shipping agent done her best to find another carrierWe got several offers, and this one was the closest to initial conditionsThe driver we offered to you was just an option to move your carSince you agreed to following price condition by signing another contract, we proceed on transportationIf you have any other issues or suggestions please contact us directly via email or @ [redacted] , and we will be glad to assist you.Best Regards [redacted] movewheels.com team

Hello Mr***, We are sorry for inconvinience and really upset to read this kind of feedbackWednesday, May we got a driver ready to deliver your carAs soon as you confirmed an order the driver has been assigned to your load and you received a confirmationUnfortunately, the driver was not able to pick up your car due to his own surcumstancesImmediately your manager started looking for another option to move your car but had no luckWe are still trying to find you a driverIf you no longer need our services please inform your shipping agent and your order will be canceledBest Regards, [redacted] , Movewheels.com team

We understand your concern and total sorry for this situation happened with your vehicleWe would love to assist anyway possible to resolve this issueWe work with a lot of transport companies and don't have a control over their actionsBy our contract we only provide service of assigning a carrier to your moveThe mileage is important factor and it should have been marked on bills of ladings on pick up and delivery, and you should also have copies of thatUpon delivery if there was a difference in mileage you had to resolve it with the carrier by not releasing the paymentWe understand your concern and feel bad about this situation that happenedYou would have to file a claim on this case with carriers insurance company and we'll do our best to assist in thatPlease send us an email with copies of bills of lading with mileage marked and we'll try to contact carrier and their insurance company for resolving this issue

Dear MrTony [redacted] , Please be informed that typically we ask for business days to find a a carrierThe carrier offered to you at a price of $was just one of the possible options for you to chooseRegarding the fact that your 1st available pidate was Friday, January 6, we still have some time to find a carrier for youIf we are not able to find a driver within business days, you can cancel your order without any cancellation feeYour last available pidate will be Friday, January 12, so if we don't find a carrier, you can cancel your order after this date and there won't be any feeThank you for understanding

Dear [redacted] , we are sorry for this mistake with your nameIt's just a typoWe are striving to provide an excellent serviceThat's why your feedbacks are very important for usWe try to be better taking in consideration our pastYour case was studied very attentivelyAnd we made a decision to fire the manager who had worked with youSo, [redacted] Linnik have not been working in our company any moreIt was the first time when we took such kind of punishment

Complaint: [redacted] I am rejecting this response because:The contract was signed under pretense The days to find a driver was not applicable as [redacted] insisted that she already had a driver and need no time to do so, but would not share the driver information until the contract was signed Since your company committed fraud and the contract was signed under pretense the contract is invalid.I have received numerous contacts from [redacted] insisting upon payment The facts are that [redacted] committed fraud, caused their potential customer to incur additional expenses due to their fraudulent actions and have harassed their potential customer over a dozen times for money If there are funds to be paid, [redacted] owes their potential customer reimbursement for the incremental expenses that were incurred due to [redacted] fraudulent actions Regards, [redacted] ***

Dear [redacted] , we are sorry for inconveniences.The original price was based on the [redacted] ' prices, that were available at that momentThen the driver we assigned to you cancelled, because he took other orders and for that day noone was available to take your car for that priceNext offered price, which was higher, was only an option your manager [redacted] offered youHowever, we could still continue looking for the driver for the original price, but for that we would need more time [redacted] was never meant to offend you

Dear [redacted] ,We apologise for any inconvenience.We understand that it was bad experience for you and the part of it is our fault.We can provide a discount in amount of $This amount is our comission for transportationSo our company has no money for your order.From our side we will never work with this carrier company

We appreciate your review and thank you for your time and consideration to share the inconveniences you have encounteredAs we try to be sure that the transport is smooth for our customers we appreciate when customers such as yourself submit feedback so that we are aware of any improvements that need to be made to better our customersPlease note that Movewheels dates are estimated and not guaranteed and we do ask for a 1-day after the first available date to find a carrierRecords show that we did have a carrier company assigned on 7/two days before estimated pidayUnfrotiunalty things happen that are out of our control and the carrier company that was assigned had to cancelAt that point, our dispatch/support team immediately started working on assigning another carrier company to transport your vehicleOn 7/14, one day before estimated piday, we found a driver but for slightly higher costOur manager riched out to you and offered this optionWe never force our customers to pay more or making rash decisionsThat was just an option to move your car as soon as possibleUnfortunately, you've decided to cancel your order and refuse our services, according to the contract this action resulted in a cancellation fee of $We care about our customers and try to provide the best service possibleIf you will have any further questions/concerns please feel free to contact us directly over the phone or email as we would love the opportunity to rectify the matter

Company's response below:Pricing normally is based on statistics on the route and depends totally on what carriers are asking forIt can change within or days significantly, that why sometimes it takes simply longer to match the original price quoted and we have to offer all possible options to get your vehicle movedWe'll honor the price we gave you originally and void all our fees on your shipmentPlease contact Arnold for placing and order and getting your car picked upThank you [redacted] ***

Hello Mr [redacted] , We apologize for the inconvenienceYour car needed to be delivered to the [redacted] exactly, but there is no driver who is willing to go directly to that location out of PAThat's why you were offered an option to deliver the car using two driversOne who will go interstate and second - the local one, who will deliver straight to FarmingtonEverything was scheduled and booked in no time and there were no issuesUnfortunately, the second driver who should take the car directly from the first one was not able to do it in timeSo Brian did his best to find you a driver who canInstead of leaving your car in storage that cost $a day, for several days, we managed to deliver a car for only $moreWe are ready to compensate $for your inconvenience, so on delivery, you will have to pay $total, instead of $That is the best what we can do for the situation that is not our faultBest Regards, [redacted] MoveWheels.com Team

Dear, ***We apologize for the inconvenience and that we were not able to deliver the serviceWe have issued a full refund back to your [redacted] accountThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI e-mailed the manager two days ago and I’m waiting for a response as to how to file the claim to get my window repairedHe didn’t tell me what I needed to do Regards, [redacted]

Hello Mr [redacted] ,We apologize for the inconvenience.Our managers are working on recovering the keys from the driverIt might take a few days, we will do our best to resolve this issue as soon as possible.Thank you for your patience,Best regards, [redacted]

Dear ***, we totally understand your concern and regret that you were not pleased with your experienceWhen we quote the price originally we operate by the information we have such as statistics of recent moves on your routeWe always try to provide as accurate pricing as possible but there are millions of routes and every single shipment is unique situationWe always depend on carriers and their routes and schedules, but our job is to present you every offer that we get from carriers, because we car about your timing This is why we specifically state in our contract that we have obligation to notify our customer about any changes to the original terms (if there are any) before the pick up for final approvalAll brokerages have access to same database of carriers and same pricingWe presented to you the very best offer we had and apologize that it didn't meet your expectationsDue to that we made a discount from our side and charged only 1/of regular deposit that we chargeWe don't have ability to influence the amount paid to the carrierAs a compensation we would gladly offer you next shipment without any our feesSorry again and hope we could do better business in future

Dear customer,We, as BWT group dba MoveWheels LLC, have no liability or responsibility for any damage to vehicle(s) and/or the contents of said vehicle(s) during transport or at any other timeBy signing the document you had agreed to its conditionsWe have provided you with the Liability certificate, and with the insurance company that works with the carrierSo by the contract (with you and with the 3-rd party), you have to handle the question of damage, with the carrier companyWe do very apologize for such a carrier being assigned, we will definitely not work with them in future.Best regards.MoveWheels

Hello Mr [redacted] We recognize that you got in touch with our representative and got an estimated price for shipping your vehicleBut soon after it, you canceled the agreement willing to go with another companyThere were no charges since you've never even provided your credit cardIf you will have any other questions please feel free to contact me directly @###-###-#### [redacted] movewheels.com team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: And I understand that, as I give estimates for a living as wellWhich is why you don't give people empty promisespeople from your company promised me the price would not changeInstead, you all should have made it clear, this is an estimated price and could changeThen there wouldn't have been a problemBut since you promised me over and over again, I left my car half way across the country and went homeIf I would've known the price could've changed from the beginning, I most likely would have stayed and fixed it, and drove it homeIt's still setting down there, I have no car currently to drive, because of your empty promisesSo you have to understand my circumstances, and where I'm coming from on the costumer endI just wish you would have been up front with meI know why you do business the way you doYou give people low prices, lower than all other companies, to gain businessSo that people will sign a contractAnd then when you realize you can't find a [redacted] that cheap, you tell the customers you need more moneyAnd they probably go ahead and pay the extra because they've already signed a contractJust like I would've done out of desperation if I had the extra moneyAnd if the customer backs out, you charge them a $cancellation fee for cancelling the contract, when it's yours company that can't keep your pricing promisesI'm tired of playing cat and mouse with BWT honestlySo here's what I'm proposing.....you cancel the contractI'm still willing to pay the $You're not willing to do the job for what you quoted me ($650)So if anyone is cancelling, it's youSo it would not be fair for me to pay a $cancellation fee Regards, [redacted]