Emmy Pentycofe Photography

Hello Mr. [redacted], We are sorry for inconvinience and really upset to read this kind of feedback. Wednesday, May 10 we got a driver ready to deliver your car. As soon as you confirmed an order the driver has been assigned to your load and you received a confirmation. Unfortunately, the driver was not...

able to pick up your car due to his own surcumstances. Immediately your manager started looking for another option to move your car but had no luck. We are still trying to find you a driver. If you no longer need our services please inform your shipping agent and your order will be canceled. Best Regards, [redacted], Movewheels.com team.

Complaint: [redacted]
I am rejecting this response because:The issue isn't that you took my deposit...

but couldn't get shipment scheduled, the issue is that after 2 weeks of not getting it scheduled you didn't refund my $169.00 deposit, didn't return my email message, didn't return my text messages, didn't return my phone call or message but kept my money. That's shady, dishonest business practice. 
[redacted]

Thank you for your feedback. We apologize for your inconveniences. Since this order never been completed MoveWheels has not collected any funds from you.$100 was authorised and "frozen" on your credit card and we already voided the authorization. Best Redars,Elijah.

Dear, [redacted]. We apologize for the inconvenience and that we were not able to deliver the service. We have issued a full refund back to your [redacted] account. Thank you

Complaint: [redacted]
I am rejecting this response because:The contract was signed under false pretense.  The 5 days to find a driver was not applicable as [redacted] insisted that she already had a driver and need no time to do so, but would not share the driver information until the contract was signed.  Since your company committed fraud and the contract was signed under false pretense the contract is invalid.I have received numerous contacts from [redacted] insisting upon payment.  The facts are that [redacted] committed fraud, caused their potential customer to incur additional expenses due to their fraudulent actions and have harassed their potential customer over a dozen times for money.  If there are funds to be paid, [redacted] owes their potential customer reimbursement for the incremental expenses that were incurred due to [redacted] fraudulent actions.
Regards,
[redacted]

We are really sorry to hear about that.We got in touch with client immediately and did our best to resolve this matter. We have checked our records and we see that you've signed a contract with our company for $595 all included. You indicated that the first available pick up day should be Dec...

19th. Our sales agent after numerous attempts managed to assign a carrier for $595. The driver supposed to pick up your vehicle on Dec 19th as we agreed on. And according to the contract if the driver is assigned to the order any cancellations lead to $95 cancellation fee, since we have to confirm the load to the driver. We regret that process of transporting your vehicle was disappointing . At this point we already cancelled your order and canceled authorization of $70, you should see funds unblocked in full amount within next few days. Also we really hate to leave our clients unhappy so if there is a way how we can settle this misunderstanding, please let us know.Best Regards,Movewheels.com team

Hello Mr [redacted]We apologise for any inconvenience,The price that Sam provided to you was an estimation based on average prices that existed on your route. Your manager did his best to find a driver for you, for the initial price and within your timeframe. Unfortunately, it was not...

possible due to lack of drivers on the route. Sam offered you the best option he had, and since you refused it, cancelled the order. There will be no fee or any other charges applied to you. Please accept our sincere apology for this misunderstanding.Best Regards, [redacted]Movewheels.com

Company's response below:Pricing normally is based on statistics on the route and depends totally on what carriers are asking for. It can change within 1 or 2 days significantly, that why sometimes it takes simply longer to match the original price quoted and we have to offer all possible...

options to get your vehicle moved. We'll honor the price we gave you originally and void all our fees on your shipment. Please contact Arnold for placing and order and getting your car picked up. Thank you[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: It was never true that a driver was found and he canceled on you all. Why was it that you never reached out to me to let me know and I had to keep calling you. The reviews on your [redacted] page which I discovered later showed this is a pattern and you bait people, waist their time and leave them with no option. How are you going to compensate me for not reaching out to me to give me updates which lead to my flight being changed etc. 
Regards,
[redacted]

Hello Ms [redacted],We apologize for any inconvenience,Our manager contacted you yesterday addressing this issue and, as I understand, this problem has been resolved.Thank you for your feedback.Best regards,Movewheels.com team.

Hello Mr. [redacted],We apologize for the inconvenience.Our managers are working on recovering the keys from the driver. It might take a few days, we will do our best to resolve this issue as soon as possible.Thank you for your patience,Best regards,[redacted].

Hello, [redacted], We are sorry for the inconvenience with your delivery. As soon as you placed an order the driver has been assigned to your order and supposed to deliver your load. Unfortunately, the carrier company cancelled the deal to the unknown reason, so we kept looking for other options...

to move your car at the time we indicated. There were several possibilities you respectfully declined. Right now our best car shipping agent working on finding a transporter for you as soon as possible. We appreciate your patience and apologise for such a situation.Best Regards, [redacted] team.

We apologise for such a delay.Drive contacted us and claimed that he found the keys ans sent them to you. So you shoud receive it within couple days. Best regards,[redacted].

Dear [redacted], we apologize for inconveniences and for the carrier company that was extremely late while delivering your car. According to our correspondance, your manager Sandra tried to allign the best carrier for you and to to give you maximum discount. From our side she did everything she...

could and Sandra called carriers a lot of times to be sure your car would be delivered. Driver who took your order said her that your vehicle would be delivered on time and he told that he called you also. We understand we caused problems for you, but Sandra called [redacted] every day and heard the same. We will never work with this carrier company again and we put a negative review, because we never treat our customers this way.

Complaint: [redacted]
I am rejecting this response because: It was advertised to me that this company would be shipping the car. They false advertised their services to me  from the beginning! They stated that they would like to assist in any way possible but when I called them they told me they could not help and refused to assist in anyway. All they did was tell me to contact this "third-party" which is untraceable (I have a feeling this third-party doesn't really even exist). The  mileage was not documented on any of the receipts that I received from the carrier. I find it ironic that mileage was the only thing left blank on the forms. I was lucky enough to have documented the mileage on my own prior to the shipping and know that it was driven. The car even received toll fees in the state of [redacted] which was collected while it was in the possession of this company. The state of [redacted] has evidence of the car being driven by someone and not placed on a car holder as they claim this "third party" did. The state of [redacted] even dismissed the charges from my name because this company was responsible for the car at that time. I was under the impression that I was dealing with them only. This third party was never mentioned.  I tried to look up the "third party" but the company does not even exist. I sense fraud! I think they may be "the [redacted]" of this fake company as well.  This company needs to be thoroughly investigated because there is something very fishy about them.I deserve to be reimbursed some portion of my money for the false advertising they did, the mileage they placed on my car and refuse to admit to, the toll fees that they put in my name, and inconvenience. I was told that they were taking care of the car and now that things have gone bad they want to blame it on a third-party. Justice needs to be served. They have cheated a lot of people and they need to be stopped.Regards,
[redacted]

Hello Ms. [redacted]We are sorry for the inconvenience.The disputed amount has already been refunded. Thank you for your feedback, we will do our best to improve our service.Best Regards. movewheels.com team

Hello Mr. [redacted], We apologize for the inconvenience. Your car needed to be delivered to the [redacted] exactly, but there is no driver who is willing to go directly to that location out of PA. That's why you were offered an option to deliver the car using two drivers. One who will go...

interstate and second - the local one, who will deliver straight to Farmington. Everything was scheduled and booked in no time and there were no issues. Unfortunately, the second driver who should take the car directly from the first one was not able to do it in time. So Brian did his best to find you a driver who can. Instead of leaving your car in storage that cost $30 a day, for several days, we managed to deliver a car for only $75 more. We are ready to compensate $25 for your inconvenience, so on delivery, you will have to pay $500 total, instead of $525. That is the best what we can do for the situation that is not our fault. Best Regards, [redacted]MoveWheels.com Team

Hello sir,The driver claims that he sent you the keys a long time ago. Unfortunately, I was not able to reach you over the phone. Please confirm that you received the keys, otherwise we will file a claim to carriers insurance company to reimburse $200 for the loss.Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because: #1: No driver was assigned - the claim that a driver was assigned for pickup is false otherwise [redacted] would have provided it right after signing the contract (as she said she already had existing space on an existing truck).#2: I am not aware of any attempts [redacted] made to arrange transportation until Monday, which is three days later.  Shortly after the contract was signed [redacted] stopped communicating and never claimed a driver was assigned, any driver canceled or she was making any effort to fulfill the agreement.#3: [redacted] was sent an email Friday evening letting her know that I was forced to make other arrangements.  She also knew based on our earlier conventions that I could not wait until Monday. The contract was void days before they started looking for transportation on Monday.#4: The claim that they are not charging for a service not provided is also false.  I received multiple phone calls, texts and emails harassing me for payment.  This company is guilty of fraud, harassment and attempted extortion. If they want to make amends then they should apologize (which they have not done), reimburse me for the incremental costs incurred due to their actions ($375) and stop all future fraudulent behavior.Thank you to the Revdex.com for helping address this issue.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Today is Monday 8/21/17 the keys still have not arrived and I very seriously doubt they will ever arrive.  
Regards,
[redacted]