Emmy Pentycofe Photography

Complaint: [redacted] I am rejecting this response because: It was advertised to me that this company would be shipping the carThey advertised their services to me from the beginning! They stated that they would like to assist in any way possible but when I called them they told me they could not help and refused to assist in anywayAll they did was tell me to contact this "third-party" which is untraceable (I have a feeling this third-party doesn't really even exist)The mileage was not documented on any of the receipts that I received from the carrierI find it ironic that mileage was the only thing left blank on the formsI was lucky enough to have documented the mileage on my own prior to the shipping and know that it was drivenThe car even received toll fees in the state of [redacted] which was collected while it was in the possession of this companyThe state of [redacted] has evidence of the car being driven by someone and not placed on a car holder as they claim this "third party" didThe state of [redacted] even dismissed the charges from my name because this company was responsible for the car at that timeI was under the impression that I was dealing with them onlyThis third party was never mentioned I tried to look up the "third party" but the company does not even existI sense fraud! I think they may be "the [redacted] " of this fake company as well This company needs to be thoroughly investigated because there is something very fishy about them.I deserve to be reimbursed some portion of my money for the advertising they did, the mileage they placed on my car and refuse to admit to, the toll fees that they put in my name, and inconvenienceI was told that they were taking care of the car and now that things have gone bad they want to blame it on a third-partyJustice needs to be servedThey have cheated a lot of people and they need to be stopped.Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:There recourse does me no good nowThe car has already been shipped via another companySo waiving your fees a month after does me no goodThey are side stepping what happenedArnold openly admitted to having to lie about the price to get my businessNever a mention of a price change from himHe gave me an out the door price and then changed itAnd when I called him out on it he openly admitted that he told me a lower price to get my business so I wouldn't go to another carrierThat is bad bad business and unethical practice Regards, [redacted]

Dear [redacted] .Apologize for the long replyIt is clearly stated in our contract and terms of conditions that we are a licensed broker and will be hiring a transport company to do the moveNever meant to hide this information for any reasonAlso, we got in touch with [redacted] service and they informed us that all the violations for your plates were resolvedAlso they confirmed that pictures of the violations show that the vehicle was actually on the truck while passing, which is the reason they resolved the violationsWe hired a transport company with excellent internal reviews and not a single negative issueAs there is no other valid proof of mileage difference, we are not able to help you file a claim to carriers insurance company, so you would have to resolve it directly with a carrierWe would love to help you anyway possible, but did our job according to the contract

Hello Ms [redacted] ,We apologize for any inconvenience,Our manager contacted you yesterday addressing this issue and, as I understand, this problem has been resolved.Thank you for your feedback.Best regards,Movewheels.com team

Dear [redacted] **,we received your request to move your vehicle on the 19th of JuneYour order was created on the 26th of June after few follow upsOnce we calculate the price, we check how much carriers accepted before and the current route situation, keeping in mind the first available pick up day (which was in the month from that day)At that point price we gave you was totally acceptable by the carriersWe always kept you updated with the status along the way and were honest with youWe did not want to give you the late notice, but most of the drivers start loading their trucks a week before, so as soon as we heard from them, we did let you knowJuly is high season, route situation can change drastically within the day, and it is not something that we can controlOn 20th of July we sent you email that there was the 100% rated driver, who can transport your both vehicles for your time frame and notified that the price he asked to do the job for was higher than originally was quoted, as higher paying cars popped up on that exact same routeWe would never assign a carrier to pick your vehicle up without your final confirmationYou accepted that offer and we discussed payment termsWe did advice to pay a partial payment with the credit card and remaining balance with cash or certified funds on delivery to the driver, because otherwise once you are paying the whole amount with the credit card we have a SUR charge of 3.5% by the bankWe always give our clients the options to choose fromWe are very sorry for the misunderstanding and the inconvenience it causedIt is huge disappointment for us tooIf you decide to ship with us next time, we will be happy to waive company fee for you

Hello, ***! Thank you for getting it touch with us via Revdex.comWe are very sorry that we were not able to perform the transportationI want to confirm that we have a signed contract with [redacted] Powers to transport his YANMAR 336D from MA to MEWe always make bids in accordance with our previous experience and driver's availability on specific routesAll information about pricing is gathered through top load boards like: centraldispatch, truckstop and DATUnfortunately, price that was automatically calculated was not sufficient for drivers when we got in touch with them directlyWe provided this information to the customer and offered another solutionIn our contract we always indicate that quoted prices are a subject of driver's confirmation, we also reserve the right to search for an empty spot within days after the first available pickup date and cancel the contract if driver has not been found due to factors that are out of our control.Once again, we are very sorry that we were not able t perform the transportationWe never charged the customer and respectfully disagree that we owe [redacted] the amount of $Please feel free to ask any questions

Hello Ms [redacted] , We regret to learn that you were unsatisfied with the serviceUnfrotiunalty things happen that are out of our control and the carrier company that was assigned had to cancelYour manager contacted you and offered the next best possible carrier, who agreed to deliver your vehicleWe never push our customers to make rush decisions and accept higher pricesYour personal shipping agent will do his best to find a carrier for an initial priceHe will contact you shortlyMovewheels most certainly apologizes for the inconveniencesWe care about our customers and try to provide the best service possible.Best regards, [redacted]

Dear [redacted] ,We apologize for misunderstandingAccording to our system, we can see that your order was placed with help of autotransportdepot.com/AutoTransportDepot.com it is a network of trusted automobile transport companies that have united to form a simple, yet convenient way to compare auto shipping ratesIt means that all information you put at this site is selling to the different brokers companyAnd we also bought your information.It is not interesting for us to sold information of our potential customerOur official site is movewheels.com where you can also place an orderIn this case this order and your personal information will be visible only for our company.From our side we did everything to help youWe have removed you from our list several days agoSo our company would not disturb you anymore.But we can garantee nothing about others companies.Thank you for understanding

Complaint: [redacted] I am rejecting this response because: my contract was with Movewheels not the driver himselfWhen the driver never picked up the car as planned I had to call Movewheels myselfI was told that they could get me another driver but at a much larger cost to mei expect Movewheels to get me a driver at the price that was contracted atIf I had cancelled at the last minute they would have taken their commission out of my credit card so the same should apply if they fail to get me a driver at the contracted priceThis is the cost of doing business and to keep their name in good standing they should have either found another driver and if more expensive then they should have taken the hit on their endThey also should instruct their employees not to threaten their customersI was told if I called the Revdex.com they would blacklist me and then no one would transport my carI had to go to another broker and pay $That is $more than I had a contract with Movewheelsthis is not acceptable for a credible business Regards, [redacted] ***

Dear [redacted] , we apologize for inconveniences and for the carrier company that was extremely late while delivering your carAccording to our correspondance, your manager Sandra tried to allign the best carrier for you and to to give you maximum discountFrom our side she did everything she could and Sandra called carriers a lot of times to be sure your car would be deliveredDriver who took your order said her that your vehicle would be delivered on time and he told that he called you alsoWe understand we caused problems for you, but Sandra called [redacted] every day and heard the sameWe will never work with this carrier company again and we put a negative review, because we never treat our customers this way

Hello Mr [redacted] , We are sorry for the inconvenienceYour vehicle has been successfully delivered with no issuesWe apologise for this misunderstanding, if you need further assistance please contact your shipping agent or give us a call @ direct line you can find on our websiteBest Regards, [redacted] Movewheels.com team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: because at the time [redacted] was telling us prices would only go up even more if we didn't accept this offer, as well the price kept changing each time that he calledIt was not the contracted price that we had discussed originally Regards, [redacted]

We are very sorry for your negative experienceAccording to our correspondence, your manager tried to find the best carrier for you andAs you said, you had placed your order month ago But unfortunately your route (AR - MT) become among unpopular onesThat's why the only one carrier company that agreed to perform it, put that priceOur income was zero from that order, we just wanted to get your car shippedWe are very sorry that this price was not suitable for youAs for you payment, we checked that our company hasn't recieved any payment from you You can check it in your bank

Dear, [redacted] Again, we regret very much about the experience that you hadThere are a lot of things that are not under our control in shippingsWe would be glad to help you out anyway we can to coordinate some refund, but don't have record of payment from you on this orderWe are only able to manage any refunds within amounts of deposits receivedAs a courtesy we offer your next shipment at company feeWe care about your situation very muchOur company fee is $and we'll waive it for you on your next order

Complaint: [redacted] I am rejecting this response because: Today is Monday 8/21/the keys still have not arrived and I very seriously doubt they will ever arrive Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: You representative did in fact push me to sign a new contract at a hire price, or else I would be left with even higher quote and also lied about the final price I would be charged [redacted] specifically told me my final payment would be $in total, this would include, the driver fee plus the broker fee of $I asked her multiple times to confirm the final priceShe assured me at every instance that this is the final priceWhereas, I find out $is just for the driver and additional $that your company charged me on my credit card is not part of that $You got me to sign the contract at lower price and lied about driver's trailer being broken downYou mentioned in your response, the driver changed his mind, whereas when I was forced to sign a new contract at higher price, your company told me the driver's trailer broke down and hes trying to get it fixedYour lies are not adding up Regards, [redacted] ***

Dear customer, we are sorry for the inconveniences Your manager did her best to assign the driver for you, she spent a huge amount of time trying to find the carrier for your orderIt's not how we usually treat our customersOur company takes it very seriously, this is a huge oversight on our partFrom our side we did everything to help you We have delete all information about you from our systemAnd you can be sure that we will not disturb you any moreWe are very sorry for your negative experience

Hello Ms. [redacted] We are sorry for the inconvenience.The disputed amount has already been refunded. Thank you for your feedback, we will do our best to improve our service.Best Regards. movewheels.com team

Complaint: [redacted] I am rejecting this response because: I have never received the keys Regards, [redacted]

Hello sir,The driver claims that he sent you the keys a long time agoUnfortunately, I was not able to reach you over the phonePlease confirm that you received the keys, otherwise we will file a claim to carriers insurance company to reimburse $for the loss.Thank you, [redacted] , [redacted] ***