Emmy Pentycofe Photography

Dear [redacted],We apologise for any inconvenience.We understand that it was bad experience for you and the part of it is our fault.We can provide a discount in amount of $69.00. This amount is our comission for transportation. So our company has no money for your order.From our side we will never work...

with this carrier company.

Dear Mr. [redacted]l,We checked your contract that you had signed on 12/5/2016. According to your contract you have to pay the amount of $550.00 and also according to the paragraph 7 by signing this document you confirm that you have fully read Terms & Conditions personally at...

https://movewheels.com/terms­and­conditions/. According to the paragraph 5 BWT GROUP will not charge the Deposit (which constitutes BWT GROUP's service fee) until Client's vehicle is picked up by the Carrier assigned for shipment.Moreover, we charged you the same day the driver was assigned. We have charged $ 50.00

Dear Mr. [redacted] [redacted]! We sorry that we didn't provide you with car shipping services. The difficulties appeared because your car has been left in touristic area and it was needed to be towed at loading facility. You've signed a calculated rate contract which is based on our internal...

statistic. This means that some external factors can influence on the final price,  In your case there were additional towing services needed. But as stated in contract, we always double confirm the final changes before shipping. The best that we could do on that time is all included price of $850 feel bad that it did not fit your budget. We sorry for inconvenience and we'll do our best to provide you better service in future.

Complaint: [redacted]
I am rejecting this response because: I have never received the keys.  
Regards,
[redacted]

Dear Customer, We are very sorry to hear about your disappointment with our services.The price you were given at the beginning was an estimate based on statistics data that we have and previous shipments done by carriers. Unfortunately we are not able to influence the end price since it is based on...

an offer of a specific carrier who is ready to move your vehicle, only thing we can do is accept the offer or decline it and continue waiting for an available carrier with original price. We represent your shipping needs to carriers and fight hard to achieve the best pricing result. Our manager [redacted] did his best to stay in contact with you and your every call was answered. Once again we apologize for your negative experience and hope we could do business in future.

Hello Ms. [redacted] We apologize for the inconvenience. As I see from the records the driver has been assigned to pick up your car 8/26, the only thing we needed for the pick up is the signed contract to book a spot for your car. The proper paperwork has been sent to your email. Unfortunately, we got...

the signature only the next morning, when the driver was already gone. Also, I see several unanswered phone calls and text messages to your phone number, so our managers were trying to contact you but had no luck. There is no indication of an offer of $1400 or anything close. We can not provide you with any refund because we never took a dime from you. If you will have any further questions, please contact me directly @ 9[redacted]. Best regards, [redacted].

Dear [redacted], We sincerely apologize for negative experience. We always choose the best shipping companies for our customers and we found the company with the highest rating to accomplish your transportation. You manager [redacted] did his best to assign the driver for you, he spent a huge amount of time...

trying to find the carrier for your order. According to the Contract that you signed, you have to pay 650.00$ to the carrier company and 169.00 $ to our company as a service fee and tolls during the route.We fairly provided all necessary service and we were authorized with the sign contract to charge that amount of 194.00$

Hello Mr [redacted],We apologize for inconvenience, While placing an order you indicated 10/27Friday as the first day the vehicle will be available for a pickup. The driver has been scheduled to pick up your car that exact day. Unfortunately, the driver was not able to fulfill his promise and...

canceled the deal due to unknown circumstances. After we got this information [redacted] Started working on your order and found the closest driver who can make a delivery. She assigned the driver immediately and sent you the driver's information over the email but got no response from you. This new driver was able to pick up the car Monday, and when he came to the pickup point you canceled our contract. We are sad to hear that you've used another transporter. We are not charging our clients before the service is provided, so we never charged your credit card and do not hold any of your money. If you have any other questions or suggestions please contact us directly @ or email to [redacted]. Best Regards.[redacted]

We are very sorry for your negative experience. According to our correspondence, your manager tried to find the best carrier for you and. As you said, you had placed your order 2 month ago.  But unfortunately your route (AR - MT) become among unpopular ones. That's why the only one...

carrier company that agreed to perform it, put that price. Our income was zero from that order, we just wanted to get your car shipped. We are very sorry that this price was not suitable for you. As for you payment, we checked that our company hasn't recieved any payment from you.  You can check it in your bank.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I e-mailed the manager two days ago and I’m waiting for a response as to how to file the claim to get my window repaired. He didn’t tell me what I needed to do.  
Regards,
[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello Ms. [redacted], We regret to learn that you were unsatisfied with the service. Unfrotiunalty things happen that are out of our control and the carrier company that was assigned had to cancel. Your manager contacted you and offered the next best possible carrier, who agreed to deliver...

your vehicle. We never push our customers to make rush decisions and accept higher prices. Your personal shipping agent will do his best to find a carrier for an initial price. He will contact you shortly. Movewheels most certainly apologizes for the inconveniences. We care about our customers and try to provide the best service possible.Best regards,[redacted].

[redacted], we regret that you were not satisfied with the services, but we did all we could to deliver you the best possible price for your shipping. I our contract it clearly stated that we have to confirm with the customer if any  conditions of the contract change  (including the price) before the pick up of the vehicle. You had an option to decline the offer we gave and continue working with other broker, but the offer was accepted and driver picked up the vehicle. Every customer tries to get the lowest possible rate, but not always understands that in most cases you have to compete for carriers empty spot with other shippers to move your vehicle, because they always take easier and higher paying loads first. We did everything according to the contract and regret that your experience was not satisfactory, but this was the best price possible for your route and conditions.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 12112622
I am rejecting this response because:  You representative did in fact push me to sign a new contract at a hire price, or else I would be left with even higher quote and also lied about the final price I would be charged. [redacted] specifically told me my final payment would be $700 in total, this would include, the driver fee plus the broker fee of $169. I asked her multiple times to confirm the final price. She assured me at every instance that this is the final price. Whereas, I find out $700 is just for the driver and additional $169 that your company charged me on my credit card is not part of that $700. You got me to sign the contract at lower price and lied about driver's trailer being broken down. You mentioned in your response, the driver changed his mind, whereas when I was forced to sign a new contract at higher price, your company told me the driver's trailer broke down and hes trying to get it fixed. Your lies are not adding up.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:There recourse does me no good now. The car has already been shipped via another company. So waiving your fees a month after does me no good. They are side stepping what happened. Arnold openly admitted to having to lie about the price to get my business. Never a mention of a price change from him. He gave me an out the door price and then changed it. And when I called him out on it he openly admitted that he told me a lower price to get my business so I wouldn't go to another carrier. That is bad bad business and unethical practice. 
Regards,
[redacted]

Hello, [redacted]! Thank you for getting it touch with us via Revdex.com. We are very sorry that we were not able to perform the transportation. I want to confirm that we have a signed contract with [redacted] Powers to transport his 1986 YANMAR 336D from MA to ME. We always make bids in accordance with our...

previous experience and driver's availability on specific routes. All information about pricing is gathered through top load boards like: centraldispatch, truckstop and DAT. Unfortunately, price that was automatically calculated was not sufficient for drivers when we got in touch with them directly. We provided this information to the customer and offered another solution. In our contract we always indicate that quoted prices are a subject of driver's confirmation, we also reserve the right to search for an empty spot within 5 days after the first available pickup date and cancel the contract if driver has not been found due to factors that are out of our control.Once again, we are very sorry that we were not able t perform the transportation. We never charged the customer and respectfully disagree that we owe [redacted] the amount of $1400. Please feel free to ask any questions.