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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Your company caused me to lose work, assigned a driver from Skipper Transport to take my truck without my permission or agreement and I had to pay the driver in cash to get the my vehicle off his truck. Your company picked up my truck without any agreement and it was done intentionally and unless I receive a refund of at least $100, I will not be satisfied. Please send it to *** *** *** *** *** *** *** ** ***
Regards,
*** ***

Hello Mr***We apologize for the inconvinience.The driver has been assigned to your load as soon as you booked a spot and everything was readyUnfortunately, the driver that was initially assigned to make your delivery canceled the deal due to unknown curcumstancesSince then, *** was trying to
find you another carrier as soon as possible Unfortunately, the prices carriers offered were much higher at that period of timeWe offered you the best offer we gotOur *** doing all it takes to find a best suitable driver for a reasonable price and never push the customer to move expensive options. Thank you for your feedbackWe will do our best to improve our service.Best Regards,*** Movewheels.com team

Complaint: ***
I am rejecting this response because: they did not admit any wrong doing and I cannot see how their explanation of why their initial offer price was so low relative to competitors is valid given that their competitors have access to the same driver pricing information, their commission rates are comparable, and their competitors were able to warn me early on that they would have to increase pricesMany car transports were being booked at the time by other companies - it's just that this company is low balling both drivers and customers to attract more customers and increasing prices at the end when customers have no time left to wait before their moveOffering a discount of unknown size/amount for future use of this company is also unacceptableWhy would I want to use a company who uses such bait-and-switch business practices resulting in similar prices as their competitors? As least with other companies I can save the stress of being left to the last minute before a diver can be secured and scheduled
Regards,
** **

Dear Mr*** ***!We are sorry for any inconvenience. Your manager Sandra tried to contact you during two days to figure out your problemBut you have never picked up your phone.Please just contact us if you are still looking for our service.Thank you,Customer support

Hello Mr***We are sorry for the inconvenienceWe've hired the transporter for you based on the good reviews he has on the central dispatch load board and it was the first time we hired this manYou spoke to pretty much every employee in our company, know the situation and how it has been
resolvedWe delivered the cars spending $extra to deal with this problemIf you have any further questions please contact us directly, you can find the contacts on our website.Best Regards, movewheels.com team

Hello Ms***We apologize for inconvinience,After you placed an order we found the driver, who was ready to move your vehicle and sent you a contract to signAs soon as you've signed the contract we provided all the necessary information to a driver, and he was on the way to do pick up pointUnfortunately, you cancelled the deal before driver was able to do job, so we cancelled the driver and closed your order. If you have any other questions, please contact me directly @ ###-###-####Best regards,***movewheels.com team

We are really sorry that the service you had received wasn't satisfyingOur company have zero tolerance to rude behavior so we can assure you that non of our employees ever meant to be rude to you. We assign a carrier based on internal rating score and this carrier had the highest oneCarrier
is a separate company and as much as we hate it we are under their mercy and our customers too. Over the period of and a half weeks we had over phone calls and emails from you and the only reason why we had delays with information delivery is because we had poor communication with the carrier companyIn the last days they didn't returned our calls at allIn our system they indicated that the car was delivered days before actual deliveryWe tried to do our best to get as much information as possible, but kept getting no answer from the carrierWe have given them appropriate negative ratingAnd onces again we are really sorry that you had negative experience while shipping your vehicle with our company

Hello sir,We are so sorry for such an inconvenience.My name is *** I am a manager in Movewheels transportation companyCan you please send all the evidence of your experience, so we can start our internal investigation why this happenedPlease send it to ***, it will really
help us to improveI will do my best find out how this situation occurred and eliminate the possibility in the future.Thank you,***

Complaint: ***
I am rejecting this response because: It is not a fair resolutionStill with the lies and excusesI don't want empty promises, which are just a scheemy sales tacticIf you weren't 100% sure what the costs were, you shouldn't have gave me a promiseYou should have let it be known that it could changeThen we wouldn't be in this messBut since the only reason I left my car miles away from home, was because of your promises, you should make it right
Regards,
*** ***

We are really sorry that you had negative experience transporting your vehicleWhen we quoted you a price, it is based on previous shipments on your routeBut, every customer situation is different and we operate by what offers we get from carriers and our job is to present you every offer that we
get for your moveWe were able to finally find you an expedited carrier approx $under what other companies were offering and you acceptedIt is totally impossible to guarantee the dates, because every carrier has from to vehicles on a truck all of different customers that is why delivery and pick up dates are always approximateAs for cancellation fee according to the terms and conditions in situation like this when the estimated price is changed you can cancel the order with no cancellation fee at allWe understand your frustration and feel bad that were not able to meet your expectationsAs a courtesy we can offer your next shipment with broker fee

Hello, We apologize for the inconvenience. This is all the information we have regarding this caseIf I can assist you any further or provide any additional information please let me know. Regards, ***

Complaint: ***
I am rejecting this response because:You guys are lying once againI spoke with *** and the reason why the violations were dropped is because I explained to them that the car was not in my possession but in your companies possession at the timeThey told me that the car was not on a car holderThey knew that I should not be at fault so that's the reason why the violations were taking off of my nameI spoke with them today and the violation will be reassigned to your company at a later dateMy car was driven by someone in *** and it's a shame that you want to use the dismissal of it off my name to cover up your fraudulent behaviorYou guys are a terrible vendor and I am happy to not do business with you guys againI believe in Karma and you will reap everything that you have sownI love how unprofessional you are on the phone (hanging up on me, transferring me to random people who speak in fake accents, etc) and how professional you present yourself on this websiteMay God have mercy on you for your fraudulent business standards.
Regards,
*** ***

***, again, we are very sorry that were not able to meet your expectationsYou have to understand, we depend on *** companies and only able to deliver what we can from our sideA lot of things are out of our control, especially when additional circumstances come upBy our contract we can only be liable for what you have paid to our companyIn your case nothing was charged to your card and we hope we'll be able to provide better experience in future

Dear Mr. Tony [redacted], Please be informed that typically we ask for 5 business days to find a a carrier. The carrier offered to you at a price of $750. 00 was just one of the possible options for you to choose. Regarding the fact that your 1st available pick-up date was Friday, January 6, we...

still have some time to find a carrier for you. If we are not able to find a driver within 5 business days, you can cancel your order without any cancellation fee. Your last available pick-up date will be Friday, January 12, so if we don't find a carrier, you can cancel your order after this date and there won't be any fee. Thank you for understanding.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We appreciate your review and thank you for your time and consideration to share the inconveniences you have encountered. As we try to be sure that the transport is smooth for our customers we appreciate when customers such as yourself submit feedback so that we are aware of any improvements that...

need to be made to better our customers. Please note that Movewheels dates are estimated and not guaranteed and we do ask for a 1-5 day after the first available date to find a carrier. Records show that we did have a carrier company assigned on 7/13 two days before estimated pick-up day. Unfrotiunalty things happen that are out of our control and the carrier company that was assigned had to cancel. At that point, our dispatch/support team immediately started working on assigning another carrier company to transport your vehicle. On 7/14, one day before estimated pick-up day, we found a driver but for slightly higher cost. Our manager riched out to you and offered this option. We never force our customers to pay more or making rash decisions. That was just an option to move your car as soon as possible. Unfortunately, you've decided to cancel your order and refuse our services, according to the contract this action resulted in a cancellation fee of $95. We care about our customers and try to provide the best service possible. If you will have any further questions/concerns please feel free to contact us directly over the phone or email as we would love the opportunity to rectify the matter.

Dear [redacted], we are sorry for this mistake with your name. It's just a typo. We are striving to provide an excellent service. That's why your feedbacks are very important for us. We try to be better taking in consideration our past. Your case was studied very attentively. And we made a decision to fire the manager who had worked with you. So, [redacted] Linnik have not been working in our company any more. It was the first time when we took such kind of punishment.

We understand your concern and total sorry for this situation happened with your vehicle. We would love to assist anyway possible to resolve this issue. We work with a lot of transport companies and don't have a control over their actions. By our contract we only provide service of assigning a...

carrier to your move. The mileage is important factor and it should have been marked on bills of ladings on pick up and delivery, and you should also have copies of that. Upon delivery if there was a difference in mileage you had to resolve it with the carrier by not releasing the payment. We understand your concern and feel bad about this situation that happened. You would have to file a claim on this case with carriers insurance company and we'll do our best to assist in that. Please send us an email with copies of bills of lading with mileage marked and we'll try to contact carrier and their insurance company for resolving this issue.

Complaint: [redacted]
I am rejecting this response because: The statement is incorrect, I was given [redacted] as hauler's insurance company, and when I contacted them, they referred me to their subsidiary, [redacted]. Attached is [redacted]'s response that the hauler had NO CARGO INSURANCE. It's clear that MOVEWHEELS.com put my car on a hauler that had no insurance covering their client. This is the 3rd attempt to send Revdex.com the evidence supporting my complaint. Your form on your website is not secure by the notification. my email did not go thru.
Regards,
[redacted]

We are sorry for the inconvenience you experienced. When you place an order we provide pricing based on route statistics and your type of vehicle. Once order is in the system all carriers see it and they accept it or submit their offers and conditions. We fight hard for your specific price, but our...

job is to present you every opportunity we have to get your vehicle transported. If non of the options worked for you, you can cancel the order and we'll waive the cancelation fee. Sorry again for inconvenience.