Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and the customer advised their TV was damaged. Pictures of the damage were requested along with a quote for repair/replacement. We are currently waiting for the requested pictures and...

quote.

We appreciate
the customer contacting us regarding his concerns. We regret that the customer
has not yet received the refund. A new refund check, number 665310, was sent
via FedEx to the customer’s provided mailing address on November 20, 2015. We
appreciate the customer’s feedback and look...

forward to amicably resolving this
matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the repairs for May 13, 2017. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service was completed on December 16, 2017. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on April 22, 2017. We appreciate the customer’s feedback and consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Vanessa [redacted]

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that there are structural issues, which the customer will have a contractor repair.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We have spoken with the customer and have agreed to have the tile floor cleaned and the grout stained at no cost to the customer.

We appreciate the customer contacting us regarding their concerns. Service was completed on October 1st. We have also discounted the order for the inconvenience.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and per
his request, we offered a refund for the wall base. The customer accepted this
offer, and the refund will be processed back to his credit card. We appreciate
the customer’s feedback.

We appreciate the customer contacting us regarding her concerns.
We regret the delays in completing the installation, and any inconvenience that
occurred as a result. The installation is scheduled to be completed on November
12, 2015. We appreciate the customer’s feedback and look forward to...

amicably
resolving this matter.

Service was completed on August 4, 2016. The regional manager left a voicemail for the customer to discuss the accommodation.

Complaint: [redacted]
I am rejecting this response because: It's the principle of the thing. We don't want this to happen to other potential customers that Empire Today LLC may sign a contract with.
Sincerely,
Linda [redacted]

We appreciate the customer contacting us regarding their concerns. The local office inspected the damaged flooring. The nicks and scratches are site related, such damage is not covered by warranty.

We appreciate the customer contacting us regarding their concerns. We have reviewed the purchase order contract and inventory. No substitution, whether intentional or accidental, was made. We installed the correct style and color of carpet the customer ordered. We asked for the customer to submit...

pictures of the concern, however they have not been received.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and was able to resolve the matter amicably. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The local office has been in contact the customer to discuss carpet maintenance, as well as discussed the option to upgrade for the difference in costs.

Complaint: 11771926
I am rejecting this response because: I disagree with empiretoday  current offer I have been back and forth  with  this company  every sense  September 2016, I am requesting mediation in effort  to  resolve  this  situation.   Thanks Renee [redacted]
Sincerely,
Renee [redacted]

We appreciate the customer contacting us regarding their concerns. The agreed upon refund for the stair installation has been processed. We thank the customer for their feedback.

Service was completed as agreed. We thank the customer for the feedback.