Empire Today, LLC

We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the repairs and any inconvenience that occurred as a result. The repairs have now been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on June 18, 2016. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns.  We are unable to move pedestal sinks, a licensed plumber must do so. For customer satisfaction and goodwill, we have offered to remorse the customer for this expense. The customer has accepted our offer and advised they will...

schedule the plumber for the week after Thanksgiving.

We appreciate the customer contacting us regarding their concerns. The local office recently spoke with the customer and verified that everything was completed and they are satisfied. We appreciate the customer’s feedback.

(The consumer indicated he/she DID NOT accept the...

response from the business.)
I accept the refund due me but I am not satisfied with their business methods or resolution. If someone had made an effort to call and sincerely apologize that would have helped. Not once did anyone even offer an apology for having put me in a precarious position with the salesman. Then to have the charge kept on my account for days over the agreed upon and allowed maximum is unethical and bad business.

We appreciate the customer contacting us regarding their concerns. Service was completed as agreed on August 15, 2017. We thank the customer for their feedback.

We have been in contact with the customer regarding the results of the third party inspection, and we have offered a replacement. The customer accepted this offer, and the replacement is scheduled for October 23, 2015.

Complaint: [redacted]
I am rejecting this response because: A representative called, and left a voice message while I was at work on Friday. The representative stated they would call back on Monday (yesterday), and did not call as promised.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We recently spoke with the customer and both refund checks were received and deposited. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please have them contact me at [redacted] to set appt. and come look at floor for repair analysis 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I would like to know when the business has contacted us. They contacted me once and told me that they will call back to schedule someone to setup a date. Regardless, they agreed to fix the problems and they should be fixing it as the while floor is sqeaking everywhere and even with one year labor warranty. When they sold us this product they quoted high quality workmanship and lifetime warranty on the hardwood and it dents on a drop a remote . This is regular wear and tear that we are talking that is not up to the mark. I want them to tell me what their lifetime warranty supports because right now,. I have a product that is sqeaky all over and the dents and chips very easily.My 18 year old contractor grade hardwood in my kitchen where the wear and tear is more has held up better than this hardwood that is just 4 years old. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed on Thursday, September 21st. We’ve spoken to the customer and confirmed their satisfaction. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer by telephone on March 6th and discounted the order for the inconvenience.

Complaint: [redacted]
I...

am rejecting this response because:
there were 4 missed installs. nobody offered me a discount. after the second missed install,which by the way you have to remove all furniture from the room for every install appointment, I asked for a discount and received $100.00 off. after the 4th unsuccessful install I asked for $200.00 off. they told me they would get back to me but never did. after posting my story on this Revdex.com site , I got a call from corporate. I was told that $200.00 was too much of a discount off a $670.00 order. their policy is $50.00 off for a missed install. I then informed corporate that there was 4 missed installs and $50.00 per missed install is $200.00, which was their policy. I was told that they would look into it and get back to me.I stated that if they wouldn't give me the $200.00 discount that I deserved according to their own policy, that the complaint would remain with the Revdex.com. I did not receive a call back. my order was cancelled, and they feel as though it has been resolved. 4 missed installs, 3 days out of work, 3 times moving furniture in and out of a bedroom because I got an install confirmation call each morning of each of the schedualled installs,and all I have to show for it as a cancelled order.this was not resolved, the complaint remains, and I will never do business with empire again!
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled service for May 29, 2018. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because: We have called back...

multiple times and not been able to speak with anyone. We have already had a inspection months ago but never heard anything about it. They left a message  to see what can be done but during work hours we were not able to answer and returned calls as soon as possible. Left message but have not heard back from them again. 
Sincerely,
[redacted]

We have spoken with the customer and offered to replace the
affected area at no cost to the customer. The customer accepted this offer, and
the replacement will be scheduled at his convenience. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled service for October 16, 2017.

The General Manager, Mr. [redacted], has left several voicemail messages offering to do a final walk-though of the installation. Please contact Mr. [redacted] directly to schedule: (866) [redacted]-[redacted] ext. [redacted].

We appreciate the customer contacting us regarding their concerns. The local office computed the cost for the hallway entrance which was not completed, $150.00. We have offered to complete the service, but the customer declined. We are refunding the $150.00.