Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. Service has been scheduled with the customer. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have agreed to upgrade the padding for a nominal fee and service is scheduled for June 2, 2017. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kathryn [redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed on Saturday, October 7th. We thank the customer for their feedback.

All repairs have been completed as agreed. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The agreed refund has been processed to the customer’s finance account. Please allow 7-10 days to complete the posting process. We thank the customer for their feedback.

We appreciate the customer contacted us with their concerns.The local office reached the customer by telephone, but the customer refused to speak to anyone in the office.The Office of the President has left a message for the customer to return their call.

The local office spoke to the customer on March 2nd. The customer’s carpet was installed in 2014; as such it is outside the one (1) year labor warranty. Further, the customer advises they have never had the carpet professionally cleaned. This is needed to keep the manufacturer’s warranty...

active. For customer satisfaction and goodwill, we have agreed to stretch the customer’s carpet one time at no cost. The customer has scheduled for Saturday March 18th.

We appreciate the customer contacting us regarding their concerns.
 
The one (1) year labor warranty lapsed on the customer’s carpet in 2013, however for customer satisfaction and goodwill, we have offered to re-stretch at no cost to the customer. The installers arrived as agreed, but were...

unable to perform the service as the carpet is in disrepair. We have requested a 3rd party inspection to determine if there are any manufacturing concerns with the carpet.

We appreciate the customer contacting us regarding their concerns.The local office has spoken with the customer and come to a resolution regarding the damage to the wall base. Further, the carpet has been approved for replacement per inspection.

We appreciate the customer contacting us regarding their concerns.
 
A new 15 foot piece of carpet was ordered for the bedroom in question, and replacement scheduled for July 23rd. The installers arrived as scheduled, however the customer was not at home. After leaving several telephone...

messages and waiting an hour at the home, the installers left the job site.
 
We would be happy to reschedule the replacement at the customer’s earliest convenience.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, cancelled the carpet order and refunded the deposit. We have also refunded their laminate order as requested. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns.Service was completed as agreed on March 14, 2017.

Complaint: [redacted]
I am rejecting this response because: we had to pay for the repair. They never sent out a supervisor or anyone to...

look at the problem. We paid for the repair because we needed the project finished so that we can close this chapter. The product is one that only they can sell the color. We do not need further action, we will just vote with our money on future work. Thank you Revdex.com for following up
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Nobody has contacted me via phone, email or us mail and offered any type refund of any amount. I have not heard anything from Empired at all or since they sent a salesman to my house to get me to agree to some carpet being installed. Again I asked for a refund and as they agreed to replace monies spent to clean carpet. That’s been a year ago that corporate offered to reimburse for expendured .  Nobody has contacted ed me since November from what I remember.  And exact date I’d have to look up. I’m sure they have my contact information. 
Sincerely,
William [redacted]

We appreciate the customer contacting us regarding their concerns. Replacement of the dining area was completed on July 31, 2017. We thank the customer for the feedback.

We appreciate the customer contacting us regarding their concerns. Service was scheduled for Saturday, January 27th. The installers arrived as agreed, but the customer was not home. We would be happy to reschedule service at the customer’s convenience.

We have scheduled with the customer to inspect the installed carpet and replace the tack-strips and re-stretch carpet.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Daniel [redacted]

We appreciate the customer contacting us regarding his concerns. We met with the customer on February 11, 2016 and confirmed that the correct floor was installed. The customer advised that he has no further concerns at this time. We appreciate the customer’s feedback.