Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 6, 2016. We appreciate the customer’s feedback and consider this matter resolved.

Complaint: [redacted]
I am rejecting this response...

because:
Empire Today was unable to complete hardwood installation on the stairs in my family home located at [redacted] Lane, Hoover, AL [redacted]. The stair amount of the overall job was $560z [redacted] with Empire signed an agreement that I would be refunded the $560. To date, I have received a partial payment of $185.52 and can't get a firm timeframe of when the remainder will be issued. You resolved the other issues with improper installation and I respectfully and gratefully request your help on the remaining refund that is due of $374.48.Receipt of remaining refund owed of $374.48
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and agreed to replace the carpet with another style. The office has left messages for the customer to schedule the service.

We appreciate the customer contacting us regarding their concerns. The repairs have been completed and the customer advised they are satisfied. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.The damages to the installed carpet were found to be site related. For customer satisfaction and goodwill, we have offered to replace the carpet at a discounted cost to the customer.

We appreciate the customer contacting us regarding their concerns. The customer has been contacted an service is scheduled for Tuesday, February 6th.

We appreciate the customer contacting us regarding their concerns. We have inspected the installation and forwarded to the manufacturer for further review.

We appreciate the customer contacting us regarding their concerns.The corporate office attempted to contact the customer by telephone without success. All credits were processed to the customer’s credit card on October 21, 2016.  We have emailed the customer receipts with the transaction...

numbers that can be verified by the card issuer as conformation of the credits being received.We thank the customer for their feedback.

We thank the customer for their feedback. The local office spoke to the customer on July 6th and reached a resolution regarding the damages and service.

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled inspection for Wednesday June 7th.

The certified inspection report has been forwarded to the customer. The independent inspection supersedes any internal review. We are unable to forward internal review documents to the customer. The local office has reached out to the customer to discuss the needed repairs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The refund has been issued to the customer’s credit card. We appreciate the customer’s feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Frisha [redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed on May 4, 2017, under warranty and at no cost to the customer. Additionally, we discounted the order by >20% for customer satisfaction and goodwill. We look forward to working with the customer on future home...

improvement projects.

The local office contacted the customer and was able to reach an agreement to resolve the customer’s concerns amicably.We appreciate the customer’s feedback.

Complaint: [redacted]
I am rejecting this response because: I received a call from...

[redacted] and responded. I also responded to the corporate office via email. [redacted] made a home visit and offered to repair the carpet. I am still waiting to hear back to schedule the repair. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Ralph [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer.  The correct vinyl flooring was installed per contract and there are no manufacturing or installation related defects in the floor.  We have offered the customer for customer satisfaction...

and good will a monetary accommodation or full replacement to a different product at a discounted cost to the customer. The customer has declined our offer, but agreed to call us back. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The agreed upon refund was processed to the customer’s finance account on November 22nd. We thank the customer for their feedback.