Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the customer agreed to contact us on Friday April 29, 2016 after further reviewing our offer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer; while past the labor warranty, we have agreed to a one-time service to the carpet at no cost to the customer on Wednesday, April 19, 2017.

We appreciate the customer contacting us regarding their concerns. In December 2016, we offered to take the customer’s payments in-house at no interest charge for the discounted amount, which was previously charged to the customer’s [redacted] financing account. The customer refused our in-house...

payment option and advised she preferred to stay with the payment plan through [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Darlene [redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed on February 19th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and offered a partial refund with a signed agreement. The customer accepted this offer. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and the
installation has been completed. The wall base was not included as part of the
order. The customer has purchased his own wall base, and we will install it as
a customer courtesy on November...

13, 2015. We appreciate the customer’s feedback
and look forward to amicably resolving this matter.

Service was completed on December 6th. The local office has spoken with the customer and confirmed their satisfaction. We thank them for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Arlene [redacted]

We appreciate the customer contacting us regarding their concerns.
 
Per the customer’s request, the order was canceled and the deposit payment was refunded on July 18, 2016, in full to the credit card used for payment. Please allow up to 5 business days for the refund to post.

We appreciate the customer contacting us regarding us regarding their concerns.
 
The repairs were completed under warranty at no cost to the customer.  We appreciate the customer’s feedback on this matter.

Thank you for contacting us regarding your concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment back to the credit card. We look forward to working with you on future home improvement projects.

We appreciate the customer contacting us regarding their concerns.Due to the storm, inspection was rescheduled until Thursday September 21st.  We are waiting for a call back from the customer to confirm the new date.

We appreciate the customer contacting us regarding their concerns.Service was completed as agreed and the local office has left messages to speak with the customer to confirm satisfaction. We apologize for any inconvenience and we thank the customer for their feedback on their experience.

We appreciate the customer contacting us regarding her concerns. We have reached out to the customer and left a message to discuss reimbursement for the cost of the window. We look forward to hearing back from the customer and amicably resolving this matter.

The agreed upon refund was processed to the customer’s finance account on June 1st. We appreciate the customer contacting us regarding their concerns.

We appreciate the customer contacting us regarding their concerns.All installations are warrantied for one (1) year from date of installation. As this order is well out of warranty, the local office has contacted the customer and offered to service at a reduced cost to the customer.

We thank the customer for their feedback. The manufacture has accepted the warranty claim and the floor will be replaced at no additional cost to the customer.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the accommodation we offered has been processed. We appreciate the customer’s feedback and consider this matter resolved.

We thank the customer for their feedback. The local office has contacted the customer and inspection is scheduled for July 25th.