Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, the order has been canceled. We have refunded the full amount of the deposit payment back to the original payment method. We thank the customer for their feedback and look forward to working with the...

customer on future home improvement projects.

We were advised that the vendor (manufacturer) is still working on this claim. As soon as we receive further information, we will contact the customer directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10885835, and find that this resolution is satisfactory to me.
Sincerely,
Nicole [redacted]

Complaint: [redacted]
I am rejecting this response because:  The sample provided to replace my original order was NOT COMPARABLE to the Alpine Chapel sample that I originally ordered.  I did receive my $150 deposit refund but this cannot compare to the amount of aggravation and irritation that I had to endure by dealing with an incompetent company such as Empire Today!  Thank you to the Revdex.com for your help in getting my deposit back.
Sincerely,
[redacted]

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
scheduled an inspection for November 24, 2015. Once we have reviewed the
inspection results, we will follow up with the customer to discuss possible solutions.
We appreciate the customer’s...

feedback and look forward to amicably resolving
this matter.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered an accommodation for customer satisfaction and goodwill. The customer accepted this offer. The check has been processed and will be sent to the customer’s provided mailing address. We...

appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:
Re: Complaint : [redacted]   We have not come to a resolution with the company over this matter.  I have gone through 2 inspection's from their company.  The 2nd person was a general manager.   I have received nothing in writing upon request with the report of the findings from the inspection's. They now want to agree to send out a 3rd party inspector they will pay for or one I find from their list with a partial credit.   We would like the previous inspections in writing with the findings.  Everything has been verbal.  We would like documentation.    Thank You,   Barb [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886440, and find that this resolution is satisfactory to me.
Sincerely,
Michael Lee [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and changed the financing promotion per the customer’s request. We appreciate the customer’s feedback and consider this matter resolved.

The laminate flooring was installed in January 2015. We provide a one (1) year workmanship warranty. The manufacturer provides a thirty (30) year warranty on fading, staining, moisture, and wear.  We have filed the information with the manufacturer for possible claims under warranty. As soon as the manufacture information is received, we will contact the customer.

We’ve been able to come to an amicable agreement to resolve the issue with a partial refund.

Complaint: [redacted]
I am rejecting this response because: I received a call from [redacted] - [redacted] [redacted] regarding this compliant. I called her back and left her a msg indicating that I would like to speak with her however I work so please leave me a few times she is available on my voicemail.She did call back - however did not provide any times and just asked me to return her call. I did again, and again, asked her to leave some times she is available so I can be free and never heard back. I called again and left another message and still no response.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 11, 2016. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled site inspection for May 24, 2018. We will review the inspection and take the next measures based on the results of the inspection findings. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

The customer has been approved for replacement under warranty and the local office has been in contact with the customer to coordinate.

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and based on inspection, it was agreed to replace the installed floor under warranty.

We appreciate the customer contacting us regarding their concerns. We have attempted to speak with the customer via phone and email to offer to remove the ¼ round and lower baseboards to floor level.  This service will be completed by one of the more experienced installers. We can schedule this...

service as early as 06/20/16.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We recently inspected the installed floor and have scheduled service for October 17th.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Derek [redacted]

Complaint: [redacted]
I am rejecting this response because:This is what was promised and not delivered before making my complaint to the Revdex.com.  I have not been able to talk to managers, nor have the people I have spoken with addressed all of my concerns.  Most recently I was told that I would receive a call back confirming the adjustments.
Sincerely,
Ian [redacted]