Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. Installation was completed on November 16th. We regret any inconvenience the matter caused the customer. We thank you for your feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer; the installation of the vinyl flooring has yet to be completed, but we are working with the customer on completing soon.  We will also complete the carpet installation after the vinyl flooring...

has been fully installed. We have agreed to discuss a monetary accommodation with the customer. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and made arrangements to replace the master bedroom at no cost to the customer. Replacement is scheduled for Saturday, April 8th.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled site inspection for May 16, 2018. We will review the inspection and take the next measures based on the results of the inspection findings. We appreciate the customer’s feedback and look...

forward to amicably resolving this matter.

We were able to reach an agreement to resolve the matter amicably.

Complaint: [redacted]
I am...

rejecting this response because: they have said they fixed it  which is a lie and now they are asking for money. They need to fix it without any money as they promised when they sell the package. They said we have life time warranty no matter what. 
Sincerely,
Zillur [redacted]

The local office spoke with the customer on February 20th and the customer requested to close her request for now as she is expecting and to call back in 6 weeks.

We appreciate the customer contacting us regarding their concerns. Installation was completed on April 5th. The local office has been attempting to reach the customer by telephone to the customer’s request for an accommodation to fully resolve this matter.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and all repairs have been completed to the laminate flooring.  The tiles to repair the fireplace have yet to be located to make the necessary repairs.  Empire is in conversations with the...

customer on how to progress with the resolution of the fireplace damage.  The flex molding requested to be installed around the fireplace cannot be addressed until the fireplace situation is resolved to the customer's satisfaction.

Inspection was completed on August 21st and forwarded to our internal inspections department for review. We will reply to the customer directly once the review has been completed.

We appreciate the customer contacting us regarding their concerns.The local office contacted the customer and is fully replacing the installed flooring. We thank the customer for their feedback regarding their experience.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Eric [redacted]

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution is conditionally satisfactory to me.  On Aug. 9 an Empire Today installer/representative came to my apartment and removed the damaged window blind for repair.  When the window blind is in fact repaired so that it again functions, and is reinstalled without charge, I will consider the matter completely resolved. 
Sincerely,
[redacted]

Complaint: 11640792
I am rejecting this response because: I have received nothing...

from this business yet and after talking to "upper Management" I am not at all confident that they are addressing the root problem.  So far everyone that I have talked to has told me a different way this should have been handled.  This has never been about the actual gift card but about how they handle their business.
Sincerely,
Ronald [redacted]

We appreciate the customer contacting us with their concerns.   We have reimbursed the customer for repairs that were made at the customer’s expense.

We appreciate the customer contacting us regarding their concerns. Replacement was completed on October 8th with Vinyl Plank flooring at no additional cost to the customer. We thank the customer for taking the time to provide feedback on their order.

We appreciate the customer contacting us regarding their concerns. We’ve spoken with the customer and reviewed pictures that were sent it. The issue does not appear to be a seam, but rather a stain on the carpet. We have recommended a professional cleaning per the manufacturer’s warranty guidelines.

We regret the customer is so dissatisfied with their experience.As previously stated, our review found site related damage, however we have submitted for a second opinion. We will contact the customer as soon as we receive a reply on the claim.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
James [redacted]

We appreciate the customer contacting us regarding their concerns.
 
Services were completed on July 14th. We apologize for any inconvenience the delay caused.