Empire Today, LLC

Thank you for contacting us regarding your concerns. Per the pre-installation check list, we do not cut or service doors, especially steel doors. We recommend the customer contact a professional with expertise in such adjustments.

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and scheduled service for Tuesday, April 4, 2017.

Thank you for contacting us regarding your concerns.   Our accounting department has confirmed that the correct promotion has been requested of the finance company on October 5th. Please allow up to 2 billing cycles for the changes to reflect on the monthly statement.   We appreciate your...

feedback regarding your order.

We appreciate the customer contacting us regarding their concerns. The customer’s carpet is fully under warranty. The local office has left several messages without reply in an attempt to schedule service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I receive payment promptly.
I have been contacted and told they are processing the refunds and should receive them soon.  If for any reason I do not receive the compensation agreed upon, I will resubmit my complaint.  Thank you for your kind attention to this matter.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and, we are offering to waive the amount still owed with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Eric [redacted]

We appreciate the customer contacting us regarding her concerns. The installation and repairs were completed on March 19, 2016. We also offered the customer a partial discount for customer satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting use regarding their concerns.
 
The installation has been completed for all areas. We apologize for delay or inconvenience.

We appreciate the customer contacting us regarding his concerns. We regret the delay in completing the repairs and any inconvenience that occurred as a result. We have spoken with the customer, and the repairs have now been completed. For customer satisfaction and good will, we also offered the...

customer a partial refund. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the hardwood installation was completed. The carpet installation I scheduled for May 22, 2017. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Initial Business Response /* (1000, 5, 2015/09/11) */
We appreciate the customer contacting us regarding his concerns. The order has been cancelled, and the refund has been processed to the customer's credit card. If the customer is interested, the order can be reinstated. We appreciate the...

customer's feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I...

am rejecting this response because: I feel Empire has not made enough of an attempt to clean the grout off of the tiles, and I have many different colors of grout sue to  prior attempts by original installer to clean, unsuccessfully.  New grout done with tiles that were replaced, with the repair, is correct color, but is much darker than all  other areas, which vary from white to many different shades of tan and brown. I have sent many photos of current condition of floor to Installment Manager.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled service for May 30, 2018. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Thank you for contacting us regarding your concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment to the credit card used for payment. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the replacement of the carpet was completed on January 14, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to refund the order. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding his concerns. Per the customer’s request, the ceramic order has been cancelled, and the refund of the deposit has been issued back to his credit card. Additionally, we have credited the customer as reimbursement for the chandelier. It can take up to...

three to five business days for the credit to reflect back on the customer’s card. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because: it took almost a m9nth for Empire to respond to my request. during this long interval...

I received phone calls from sales wanting to set up appointments for new blinds! also a salesman came to my home to talk about new blinds when I specifically stated the appointment was for damaged existing blinds! Empire doesn't know how to communicate with each department not customers. Lots of complaints on Revdex.com website state the same concerns.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]