Empire Today, LLC

We appreciate the customer contacting us regarding their concerns.
 
We were able to reach an amicable resolution for a partial discount in lieu of additional service. We appreciate the customer’s feedback.

Complaint: [redacted]
I am rejecting this response because:I have lost faith and trust in Empire Today and no longer want them in my residence. If I had been told prior to installation carpet was not a good fit in a basement, I would have chosen another type of flooring (I.e. Laminate or hard wood). I do not want partial payment but a full refund of the basement carpet since it will be deemed useless once it's ripped up to replace the subfloor. Carpet is no longer an option,  therefore I do not seek Empire to install more carpet at no cost. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We regret any inconvenience this matter caused. We thank the customer for their feedback.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered a partial refund. The customer accepted this offer, and the refund will be processed back to his credit card. We appreciate the customer’s feedback and look forward to amicably resolving...

this matter.

We appreciate the customer contacting us regarding their concerns. The local office has engaged the customer and is scheduling the needed repairs.

We appreciate the customer contacting us regarding their concerns. We have ordered parts to service under warranty. We will contact the customer to schedule once the parts have been received from the manufacturer.

We appreciate the customer contacting us regarding their concerns. The refund has been executed as agreed.We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customers and offered to replace at a discounted rate. The Agreement for replacement has been forwarded to the customer.

The local office spoke with the customer on February 20th and came to an amicable resolution.

Complaint: [redacted]
I am rejecting this response because:AGAIN I BELEIVE UNTIL THE FLOORING IS COMPLETELY DONE AND CONTRACT SIGNED EMPIRE WILL CONTINUE TO GIVE US THE RUN AROUND!AND CANNOT ACCEPT UNTIL THE JOB IS COMPLETED.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer via telephone to discuss our offer of a discount. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office has discussed the matter with the customer and was able to reach an agreement on the damages. We thank the customer for their feedback.

The requested refund has been approved. However, the refund must be to the customer’s method of payment.

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and service is scheduled for Tuesday December 13th. We apologize for the inconvenience.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and were able to discuss their concerns.  Customer did not make any requests. We appreciate the customer’s feedback and consider the matter handled.

All start dates are estimated as stated on the contract and unfortunately occasionally subject rescheduling beyond our control. We understand an apology is no substitute for good service. We appreciate you reporting this matter to us, and it has been shared with the local office to improve our processes.  Thank you for the opportunity to address this matter with you. Please accept our sincere apology for any inconvenience this matter may have caused you. The $200 discount was applied to the credit card used for payment on November 30th.

We regret that the customer is dissatisfied with our offer for customer satisfaction and goodwill. If there are receipts or estimates for physical damage to review, we would be happy to look into the matter further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Dorothy [redacted]

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and Empire price matched the entire contact amount to equal the overall quote from Home Depot.  We do not price match individual line items.  We appreciate the customer’s feedback and consider...

this matter resolved.

Complaint: [redacted]
I am rejecting this response because: I received a response from Empire Carpet on July 7th, the day following this complaint. I was told they would be ordering this carpet and would call me within a couple days to let me know when it would be arriving. I have called and left 2 messages with [redacted] over the past 2 weeks with no response. It has been 20 days since I have heard from this company. This is unacceptable. This is the same situation we dealt with before and it took an entire year to get our carpet replaced.
Sincerely,
[redacted]