Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. The Office of the President contacted the customer and was able to reach an amicable resolution to this matter. We thank the customer for their feedback.

We appreciate the customer
contacting us regarding her concerns. We met with the customer on December 14,
2015, and we were able to reinstall some of the doors. We advised the customer
to have other doors shaved in order for them to be reinstalled properly, and
the customer agreed. We appreciate...

the customer’s feedback and look forward to
amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service was completed on Wednesday, October 18th. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me. I want to go on record that it took filing a complaint and notifying the company of my intent to file with Oregon's contractors board to see meaningful action. The work is scheduled but yet to be completed. My final opinion rests with the work that is to be done tomorrow.
Sincerely,
Carrie [redacted]

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and it was agreed to have an independent inspection of the installed carpet. The inspection request has been submitted.

We appreciate the customer contacting us regarding their concerns.Service was completed on November 19th. We apologize for any inconvenience this matter caused.We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. As the customer stated, the flooring was installed in July 2016. The one (1) year labor warranty as lapsed. Such issue would be immediately apparent and not take over a year to be noticed. We recommend the customer contact their...

insurance carrier to place a claim as needed.

We appreciate the customer contacting us regarding their concerns.  Service was completed on November 11th. We also discounted the order for customer satisfaction and goodwill. We thank the customer for their feedback regarding their order.

We appreciate the customer contacting us regarding their concerns. The local office has been working with the customer with regard to the carpet claim. Unfortunately we do not have the cleaning information in order to file a claim. As an alternative we have offered replacement at a greatly...

discounted rate for customer satisfaction and goodwill.

We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer
regarding the pricing of the order and the discounts that had already been
processed. We agreed to an additional discount, and it will be processed to the
customer’s financing account. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]  after 1 month Empire finally came and finished the job.

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and come to an agreement to resolve the issues.

We regret any delays that occurred in processing the refund for the damages. The refund has now been processed, and the check will be sent to the customer’s provided mailing address. We appreciate the customer’s feedback.

We appreciate the customer contacting us with their concerns. The requested credit has been processed as agreed.

We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer and resolved the matter amicably. We thank the customer for their feedback.

Customer replacement was scheduled for Saturday October 15th. The installers arrived as scheduled. The customer began to threaten legal action if the installers did not complete the install exactly as she requested.  The customer was advised that he install would take two days and requested we...

work Saturday and Sunday. We are closed on Sunday and offered Saturday and Monday service; the customer refused service. The local General Manger has attempted to contact the customer by telephone several times without reply.

We appreciate the customer contacting us regarding their concerns. We are a full service flooring provider, our pricing is all inclusive and unfortunately we are not able to break it out line by line as the customer is requesting. The local office has contacted the customer and scheduled for...

service for Friday October 21, 2016.

We have explained the customer that the manufacturer requires transitions be installed to meet industry standards for the product contracted. We have also offered to replace the bathroom floor. The customer has informed us that they have contacted a independent party to inspect the floor and will...

not proceed with any adjustments to the floor until the inspection has been conducted to either verify or refute our statements. We look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.  We inspected the floor to determine the root cause of the customer’s concerns with the flooring.  The inspection determined the installed hardwood flooring was free of manufacturing or installation defects and all concerns...

were customer expectation of the laminate. Empire has spoken to the customer and for customer satisfaction and goodwill has offered replacement of the laminate floor with a different laminate of equal value at no additional cost to the customer. We have an appointment for the customer to view laminates on August 16, 2016. Once the customer has selected a different laminate we will contact the customer to schedule the replacement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We regret any miscommunication that
occurred regarding scheduling the installation, as well as any inconvenience
that occurred as a result. We have spoken with the customer, and the repairs
are scheduled for December 23, 2015. We appreciate the customer’s feedback and
look forward to amicably resolving this matter.