Empire Today, LLC

We regret the customer feels we have broken their trustWe have offered replacement, or a partial refund in lieu of replacementWe believe these offers are fair and reasonable

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The crew that came 11/was amazing! The sales rep n crew removing the floor and Mr Sherwin made the resolution a calming experienceThank you so much! Sincerely, [redacted]

We appreciate the customer contacting us regarding their concernsWe will replace the cove base per the customer’s request at a date convenient to the customerWe will also hire a certified professional cleaning company at no cost to the customer to clean the adhesive residue resulting from the original installation We appreciate the customer’s feedback and look forward to amicably resolving this matter

Complaint: [redacted] I am rejecting this response because: I was willing to take a refund of what I paid, although with all that I have been through with this situation I feel I am entitled to moreI had to cancel a birthday and anniversary party due to the conditions of my floorThey also wanted me to sign an agreement that with accepting the refund I am waiving all rights for repairs, replacement or talk negative about EmpireWhen I agreed to the refund I told them that the debit card intially used was closed and if they could send me a checkThe manager refused to send me a check stating that the refund has to go on the account intially usedI told him that the account is closed and if they attempt to put it in that account it would be rejectedHe has refused to mail a checkSo this will have to be handled by the courtsAnd the agreement to not talk negative about Empire is also out the windowI was hoping this could all be resolved without filing in small claims court but unfortunately this is the route I have to take Sincerely, Michelle ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] after month Empire finally came and finished the job

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Leslie ***

The experience started out just fineThey came to our house and we made our selection and set the delivery dateIt was all down hill from thereThe day of installation I received a call to let me know that they did not have enough installers to come and complete the install....ok, not happy, but they took 10% off my orderSet the next day for install, now they did not have the carpet I selected and I can not get a service manager to call me!! Worst customer service and business practices I have had to deal with in a long timeThink twice before using this company

All refunds have been issued as agreedPlease allow 7-business days to process through the banking system

Thank you for contacting us regarding your concernsPer the customer’s request, we have canceled the order and issued a full refund of the deposit payment back to the credit cardWe look forward to working with you on future home improvement projects

We thank the customer for their feedbackThe manufacture has accepted the warranty claim and the floor will be replaced at no additional cost to the customer

The repairs have been completed, and we also offered the customer a partial refund for customer satisfactionWe appreciate the customer’s feedback and look forward to amicably resolving this matter

The local office has left several messages for the customer without a return call to apologize for the inconvenience and confirm satisfaction with serviceWe appreciate the customer’s feedback

We appreciate the customer contacting us regarding their concernsWe recently had a sales associate attempt to meet with the customer to reselect, however the customer was not homeThe appointment has been rescheduled for Friday, January 12th

We appreciate the customer contacting us regarding their concernsThe local office spoke to the customer and resolved the matter amicablyWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concerns We have spoken with the customer, offered to conduct repairs under warranty and provide an accommodation for their inconvenienceThe customer declined our offer and does not want repairs conducted

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer, refunded their credit card, and charged the balance to their financing account as requestedWe appreciate the customer’s feedback and consider this matter resolved

Complaint: [redacted] I am rejecting this response because:A signed contract and accepting my check as a deposit is a binding agreement in my eyesFor you to cancel the job due to your own mistakes does not sit well with me and the consumers you deal with on a daily basis should be aware of how you conduct businessThis contract was done during your 50% off sale, the pricing I was given was 50% off the price you said the job should of been priced out, so it also should be known that you do not stand behind your advertising promisesThe way you conduct business and the lack of professionalism is truly something that should be shared Sincerely, [redacted] ***

We appreciate the customer contacting us regarding her concernsWe regret the delay in completing the installation, and any inconvenience that occurred as a resultWe have spoken with the customer and offered a partial discount for customer satisfactionThe customer has accepted this offer We appreciate the customer’s feedback and look forward to amicably resolving this matter

It is our understanding that all issues were resolved with service on October 31st We have repeatedly attempted to contact the customer by telephone to confirm satisfactionVoice mail messages were left at the phone number ending on November 1st, 2nd, and 16thOur messages have not been returned

The agreed upon refund was processed to the customer’s finance account on June 1stWe appreciate the customer contacting us regarding their concerns