Empire Today, LLC

We appreciate the customer contacting us regarding their concernsThe refund has been processed as agreed; check refunds can take 10-days to be received through the mail

We appreciate the customer contacting us regarding their concernsWe will replace the cove base per the customer’s request at a date convenient to the customerWe will also hire a certified professional cleaning company at no cost to the customer to clean the adhesive residue resulting from the original installation We appreciate the customer’s feedback and look forward to amicably resolving this matter

The experience started out just fineThey came to our house and we made our selection and set the delivery dateIt was all down hill from thereThe day of installation I received a call to let me know that they did not have enough installers to come and complete the install....ok, not happy, but they took 10% off my orderSet the next day for install, now they did not have the carpet I selected and I can not get a service manager to call me!! Worst customer service and business practices I have had to deal with in a long timeThink twice before using this company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The crew that came 11/was amazing! The sales rep n crew removing the floor and Mr Sherwin made the resolution a calming experienceThank you so much! Sincerely, [redacted]

The repairs have been completed, and we also offered the customer a partial refund for customer satisfactionWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We regret the customer feels we have broken their trustWe have offered replacement, or a partial refund in lieu of replacementWe believe these offers are fair and reasonable

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] after month Empire finally came and finished the job

Thank you for contacting us regarding your concernsPer the customer’s request, we have canceled the order and issued a full refund of the deposit payment back to the credit cardWe look forward to working with you on future home improvement projects

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Leslie ***

The installation was inspected and we are scheduled to service on March 17,

We thank the customer for their feedbackThe manufacture has accepted the warranty claim and the floor will be replaced at no additional cost to the customer

We appreciate the customer contacting us regarding their concerns We have spoken with the customer, offered to conduct repairs under warranty and provide an accommodation for their inconvenienceThe customer declined our offer and does not want repairs conducted

We appreciate the customer contacting us regarding their concernsThe local office spoke to the customer and resolved the matter amicablyWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer, refunded their credit card, and charged the balance to their financing account as requestedWe appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding her concernsWe regret the delay in completing the installation, and any inconvenience that occurred as a resultWe have spoken with the customer and offered a partial discount for customer satisfactionThe customer has accepted this offer We appreciate the customer’s feedback and look forward to amicably resolving this matter

Complaint: [redacted] I am rejecting this response because:A signed contract and accepting my check as a deposit is a binding agreement in my eyesFor you to cancel the job due to your own mistakes does not sit well with me and the consumers you deal with on a daily basis should be aware of how you conduct businessThis contract was done during your 50% off sale, the pricing I was given was 50% off the price you said the job should of been priced out, so it also should be known that you do not stand behind your advertising promisesThe way you conduct business and the lack of professionalism is truly something that should be shared Sincerely, [redacted] ***

We appreciate the customer contacting us regarding their concernsWe recently had a sales associate attempt to meet with the customer to reselect, however the customer was not homeThe appointment has been rescheduled for Friday, January 12th

The local office has left several messages for the customer without a return call to apologize for the inconvenience and confirm satisfaction with serviceWe appreciate the customer’s feedback

Complaint: [redacted] I am rejecting this response because: They still owe us for replacing the floor that was defectiveThey are the ones that came out and told us the floor was damaged or defective and needed to be replacedI was told by [redacted] that they were going going to issue us a refund after the install was completedHe said and in his words, " They needed to finish the replacement flooring first because the work order needed to be closed out before they could issue the refund." He also said that he would stop out the next week with the check to make sure we were happy with the new flooringThat never happenedThere was always a reason he couldn't make it, then he changed his answer to say they were not going to pay us because his boss said they weren't going to do it because we called them, Empire, back out because of some new damage to the floorthat is true , but that does not change the fact that the floor was defective, by there own omissionThere was not flood and I never said thatThe damaged floor was only about square feet, but they said it all needed to be replacedThey upgraded the floor on their ownI never asked for an upgradeThey did it because all the flooring they had in stock was defective and they said, the salesman said they would upgrade itThat also has no bearing on this as they said they would without being askedThis is going on to long and needs to resolved and the only way to do that is for them to pay usI will not give up Sincerely, [redacted]

We appreciate the customer contacting us with their concernsThe requested credit has been processed as agreed