Empire Today, LLC

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the accommodation we offered has been processedWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe damage to the customer’s flooring was not covered by warranty and they were offered a paid repair; the customer agreedWhen we arrived to service, the customer requested additional service, a full replacementWe have provided a quote to replace at a discounted cost

Service was completed as agreed on March 1, We appreciate the customer's feedback

We appreciate the customer contacting us regarding her concernsWe have been attempting to reach the customer to discuss her concerns, and we would like to offer to complete the necessary repairs, as well as provide an accommodation for customer satisfactionWe look forward to hearing back from the customer and amicably resolving this matter

Complaint: [redacted] I am rejecting this response because: This is not a plumbing issue The complaint is not directed toward the labor that was performed in installing the LiningOver time the Liner over the original tub, became unstable, moving back and forth as I shower, or not secured to hold my lbsas I showerFYI: I am the only person using or bathing in the tub Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Nobody has contacted me via phone, email or us mail and offered any type refund of any amountI have not heard anything from Empired at all or since they sent a salesman to my house to get me to agree to some carpet being installedAgain I asked for a refund and as they agreed to replace monies spent to clean carpetThat’s been a year ago that corporate offered to reimburse for expendured Nobody has contacted ed me since November from what I remember And exact date I’d have to look upI’m sure they have my contact information Sincerely, William [redacted]

We appreciate the customer contacting us regarding their concernsPer the customer’s request, we have canceled the order; the financing account will not be chargedAs no deposit was paid, no refund is dueWe look forward to working with the customer on future home improvement projects

We appreciate the customer contacting us regarding their concernsThe local office spoke with the customers and offered to replace at a discounted rateThe Agreement for replacement has been forwarded to the customer

We appreciate the customer contacting us regarding her concernsWe regret the delay in completing the installation and any inconvenience that occurred as a resultWe have spoken with the customer, and the installation has now been completedWe also offered an additional accommodation for customer satisfactionWe appreciate the customer’s feedback and look forward to amicably resolving this matter

The sales representative and the installers were knowledgable and informative I am very satisfied with the end product

We appreciate the customer contacting us regarding their concernsAs the customer requested, the order has been canceled and the full deposit payment refunded

Because I got no where with them, I have read bad reviews and as far as them saying we don't call back I will list it belowWe have left numerous responds on a "cathy's" voicemail to call after 4:pm as we both work.She insists on calling when no one is homeI want to resolve this matter as it is almost monthshere are my call backs: and there are more [redacted] ###-###-#### UNAVAILABLEPLACEDYesterday5:13pmDuration: 55s [redacted] ###-###-#### UNAVAILABLEPLACEDTuesday4:51pmDuration: 56s

Complaint: [redacted] I am rejecting this response because:The job was complete finally but the manager on duty never called me back after a rude conversation with Emily 4/26/It was a simple request and it was disregardedI had to wait weeks to finish the second part of the project, I had to remain home another dayI asked for compensation of $No one ever apologizedWe were ignored when called with the exception of Krystel (sp?) who was always very helpful but apparently worked just the phones and not part of Dallas officeWe would appreciate the courtesy of a call back in April from a manager and not always having to pursue as the customerWe are satisfied with the installers who were excellentHowever, because we never received the requested call from a manager after speaking with Emily, we will leave this as a completed project but not satisfied Sincerely, Ron & Luanne [redacted]

We appreciate the customer contacting us regarding her concernsWe regret the delay in completing the installation and any inconvenience that occurred as a resultThe installation has now been completed, and the customer is satisfiedWe appreciate the customer's feedback

Initial Business Response / [redacted] (1000, 10, 2015/09/24) */ We appreciate the customer contacting us regarding her concernsWe have spoken with the customer regarding the installation issues, and an inspection is scheduled for September 29, We appreciate the customer's feedback and look forward to amicably resolving this matter Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) the wood floor installation is not the problem, the problem was the lack of information the salesman had when selling me the productsHe also over charged my credit card that took me phone calls to finally correctHe sold me hard wood flooring that would not fit and I had to discuss with the installers for hours, then reschedule the salesman to come over again and order the right materialHe also sold me carpeting that the company could not installI had to contact another company to order my carpeting and I had to pick it up and install it myselfMy time is worth money and I spent plus hours to resolve this matter$should cover my time and frustration Final Business Response / [redacted] (4000, 14, 2015/10/01) */ We have spoken with the customer and agreed upon a partial refund with a signed agreementWe appreciate the customer's feedback and look forward to amicably resolving this matter Final Consumer Response / [redacted] (2000, 16, 2015/10/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and we will have another contractor provide a comparison estimateWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customerThe boards the customer has stated he does not desire are a natural characteristic of the hardwood he has installedWe are in current negotiations with the customer for a possible monetary accommodation to the order for customer satisfaction and goodwillWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer’s feedbackWhile we believe the flooring can be repaired, for customer satisfaction, we will fully replace with the same style of flooring under warranty at no cost to the customerThe upgraded laminate flooring the customer selected is the most costly laminate flooring we carry We can upgrade the flooring to this laminate with the customer paying a reduced cost for the upgraded material, $2,800, in exchange for a signed Agreement.Regardless of the flooring option selected, we recommend window treatments or adding a UV filtering film, which is readily available at home stores, to protect the new flooring from direct sunlightNo hard surface product is warrantied for heat coming from direct sunlight

We appreciate the customer contacting us regarding their concernsThe local office has engaged the customer and is scheduling the needed repairs

We appreciate the customer contacting us regarding her concerns Service was completed as scheduled on Saturday May 21, The customer signed off as satisfied with the repairWe’ve also followby phone to confirm her satisfaction, but were only able to leave a message We hope she is delighted with the service, if not, please contact us so we may more fully respond or attempt to resolve