Empire Today, LLC

It is our understanding that all issues were resolved with service on October 31st We have repeatedly attempted to contact the customer by telephone to confirm satisfactionVoice mail messages were left at the phone number ending on November 1st, 2nd, and 16thOur messages have not been returned

The agreed upon refund was processed to the customer’s finance account on June 1stWe appreciate the customer contacting us regarding their concerns

We appreciate the customer contacting us regarding their concerns The local office recently spoke with the customerWhile the floor they purchased is scratch resistant, no flooring is scratch proofWe have offered to work with the customer on the cost of replacementWe have also offered to discount the customer’s recent purchase for customer satisfaction and goodwill

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer, and the repairs are scheduled for December 23, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding his concernsWe have spoken with the customer, and based on the results of the inspection, we have offered a replacementThe product will be delivered to the customer's home on September 24, 2015, and the replacement is scheduled for September 28, We appreciate the customer's feedback and look forward to amicably resolving this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meNo current issues with the floorAfter the 3rd install & many personal hours invested, I believe we are done with this experience Sincerely, [redacted]

We appreciate the customer contacting us regarding his concernsThe repairs were completed on January 19, 2016, and we also offered a partial refund for customer satisfactionWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Per the customer’s request, we canceled the order and refunded the full deposit to the credit card that was used for paymentWe appreciate the customer’s feedback and hope to work with then in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Because this business has not been able to keep scheduled appointments and lacks dependability, my acceptance of their proposed resolution is guardedIn fact the main concern keeping appointments and communicating effectivelyThe response from the business states they will complete the job as early as June 20th yet, they have been unable to do soI tried calling them back and left my contact number [redacted] They have not called back on my contact numberThis has been the pattern, they make phone call then you do not hear back againI will give this one more tryPlease let the business know I will be available for installation on any forthcoming saturday Sincerely, [redacted]

We appreciate the customer contacting us regarding her concerns We have spoken with the customer and offered a partial refund with a signed agreement, and the repairs were completed on November 6, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe have reached out to the customer and left a message to discuss reimbursement for the cost of the windowWe look forward to hearing back from the customer and amicably resolving this matter

We appreciate the customer contacting us regarding his concernsWe have been attempting to reach the customer via telephone and email to advise that we will honor the requested discountWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacted us regarding their concernsFor customer satisfaction and goodwill, we have agreed to re-stretch the carpet as a one-time courtesy at no cost to the customer

We appreciate the customer contacting us regarding their concerns Service has been completed as agreed, and we have issued a discount due to the inconvenienceWe appreciate the customer’s patience while this matter was resolved

All start dates are estimated as stated on the contract and unfortunately occasionally subject rescheduling beyond our controlWe understand an apology is no substitute for good serviceWe appreciate you reporting this matter to us, and it has been shared with the local office to improve our processes Thank you for the opportunity to address this matter with youPlease accept our sincere apology for any inconvenience this matter may have caused youThe $discount was applied to the credit card used for payment on November 30th

We appreciate the customer contacting us regarding their concerns We have spoken to the customerWe have offered to replace the tile flooring for customer satisfaction and goodwill at a deep discounted cost to the customerThe customer has accepted and replacement is scheduled for May 1, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe damage to the customer’s flooring was not covered by warranty and they were offered a paid repair; the customer agreedWhen we arrived to service, the customer requested additional service, a full replacementWe have provided a quote to replace at a discounted cost

We appreciate the customer contacting us regarding their concernsThe local office spoke with the customers and offered to replace at a discounted rateThe Agreement for replacement has been forwarded to the customer

We appreciate the customer contacting us regarding her concernsWe have been attempting to reach the customer to discuss her concerns, and we would like to offer to complete the necessary repairs, as well as provide an accommodation for customer satisfactionWe look forward to hearing back from the customer and amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer, and the repairs are scheduled for November 21, We appreciate the customer’s feedback and look forward to amicably resolving this matter