Empire Today, LLC

We appreciate the customer contacting us regarding their concerns.The agreed upon adjustment to the customer’s finance account was completed on March 14,

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and scheduled repairs for August 21st

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and offered a partial discount for customer satisfactionThe customer accepted this offerWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe service was completed as agreedWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsThe local office has spoken to the customer and offered full replacement at no additional cost to the customer in exchange for a written agreementWe look forward to the customer’s positive reply to the offer

We appreciate the customer contacting us regarding their concernsThe customer’s order required additional subfloor repair work to be completed correctlyCustomers are advised on the contract that such unforeseen issues may be at an extra costThe customer agreed to subfloor repairs at an
additional cost and was charged as agreed

We appreciate the customer contacting us regarding their concernsAll work has been completed and the reimbursement issued for the property damageWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsWe regret missing the scheduled appointmentThe local office has reached out to reschedule

We appreciate the customer contacting us regarding their concerns.The customer was declined by our primary lender but was approved for financing through a secondary lender, ***.The financing terms are higher than the primary lender and emailed to the customer by that companyOur accounting
department has confirmed the customer received the correct terms from *** financing

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have cancelled the carpet order and refunded their deposit as requested. We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer's feedback.The area manager reached out personally to discuss the customer's concerns and left a messageWe are looking forward to speaking with the customer

We appreciate the customer contacting us regarding their concernsThe damage from the appliance malfunctioning causing water damage to the flooring is not covered by warrantyThe customer may wish to consider a home insurance claim if the damage is extensiveWe would be happy to provide a quote
for replacement

We did not disturb any possible asbestos containing materialAs such, it is the home owner’s responsibility to have the tile tested at their own cost, and if needed, have the contaminated material abated. We offered to install carpet at a discounted cost, but that was refused by the customerAs such, we canceled the customer’s order and refunded the customer’s deposit payment in full

Complaint:
***
I am rejecting this response because:- This information regarding the refund is accurateIt has been receivedI did also miss a call from Empire in this regardHowever, their response does not address the fact that they "sold" and accepted payment for a product they do not have and never intend to installThis is particularly concerning as two different sales associated, one in person and one over the phone, sold me this alleged "product," i.etape-down installation.
Sincerely,
Jennifer ***

We appreciate the customer contacting us regarding their concernsThe local office has left several messages to schedule a mutually convenient time to service the carpet

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I will wait to see how the company chooses to handle the inspector's results and the impact it has had on my life, including days that I have to take off for the inspection and for the reinstallation of my floorI do not consider this resolved at this time
Sincerely,
*** ***

Repairs were completed on August 16thWe thank the customer for their feedback

Complaint: ***
I am rejecting this
response because:no messages have been left either by email or phone voicemails per records from *** we are pursuing rejection of balance owed on the finances portion of this sale due to incompetence of company to satisfy our request
Sincerely,
Deborah ***

Installation was competed on December 9, 2016.The customer has scheduled service for January 7, to address minor tile issues, under the labor warrant at no cost to the customer

The accommodation
has been processed and will be issued back to the customer’s financing accountAdditionally, per the customer’s request, we will provide him with an extra piece of carpet and deliver it at his convenienceWe appreciate the customer’s feedback and look forward to amicably resolving this matter