Empire Today, LLC

Complaint: ***
I am rejecting this response becauseThe information that came from the conversation was the same that was promised almost two monthes ago They said that appointment would be set up for someone to come by and veiw the work in question So we are waiting to see if they follow up with this step this time.
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns.We the customer’s request, the order has been canceled and the deposit payment refunded in full.We look forward to working with the customer on future home improvement projects

The customer’s carpet was installed in April We were contacted nearly five years later regarding the customer’s concerns We contracted for an independent inspection of the carpet at no cost the customerThe inspector found no defects with the productAll issues were found to be due
to poor maintenance

Complaint: ***
I am rejecting this response because:I have not
received a resolution The laminate floor was installed when the sales agent came to my housewe spoke to her about the transition and how we wanted the carpet installed and she agreed that this could be done and even noted it on our contractThe installers didn't follow directions and didn't complete the install the way I asked, what I paid for I was then given the run around until someone finally came out and told me it couldn't be done that way and suggested the transition strip I agreed to the transition strip not knowing that it would cause a horrible squeak on the floor every time I walked on it There answer to the squeak is to put baby powder on itThat didn't work so they are telling me I'm out of luck and that this is the problem of the people who installed the laminate I had no squeak on the laminate until they installed the carpet
Sincerely,
*** ***

We appreciate the customer contacting us regarding her concernsWe regret any miscommunication or confusion that occurred regarding the financingWe have spoken with the customer and advised that we contacted the financing company and had the plan adjusted to the month optionIt can take up to
two billing cycles for this change to reflect on the statementWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10940059, and find that this resolution is satisfactory to me
Sincerely,
Patrick ***

We appreciate the customer contacting us regarding their concernsThe local office spoke to the customer on May 11th and offered to schedule the service for the bathroom moldingThe customer will review their schedule can call back to set a date

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and they are seeking quotes from external contractors to conduct repairs on the damaged base boardsThe customer has agreed to submit the quotes to Empire for review. We appreciate the customer’s
feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office discussed with the customer and was able to reach an amicable resolutionWe thank the customer for their feedback

We apologize for any miscommunicationWe strive to provide accurate estimated times of arrival for our service technicians, but that is not always possibleWe would be happy to reschedule at the customer's earliest convenience

We appreciate the customer contacting us regarding their concerns. We apologize for any inconvenience in processing the paymentInstallation of the carpet order is scheduled for today, October 17, We thank the customer for taking the time to provide feedback on their order

We appreciate the customer contacting us with their concerns
The customer requested to cancel the orderWe have refunded the full amount of the deposit payment back to the credit cardWe apologize for any inconvenience this caused

We appreciate the customer
contacting us regarding his concernsWe have spoken with the customer and
explained the pricing of his orders and that he would be reimbursed for the
stair portion of the order, as it was cancelledWe appreciate the customer’s
feedback and look forward to amicably
resolving this matter

We were very happy from start to finish with Empire TodayGreat communication about our appointments, the salesman was on time and thorough and our installers were very professional, on time and did a great jobThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me dependent upon receipt of compensation per the accommodation agreement
Sincerely,
Anne-marie ***

We appreciate the customer contacting us regarding her concernsEmpire will provide a monetary accommodation for the uninstalled base boards as well as repair the installed 1/rounds. Empire has reached out to the customer and are awaiting a date from the customer to have the repair to be
completed. We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding his concernsWe have spoken with the customer, and he will obtain estimates for the cost of repairs and submit them to us to review for reimbursementWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and all services were completedWe appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding her concerns
We have spoken with the customer and offered a partial refund with a signed
agreementOnce we received the signed agreement, the credit will be processed
back to her financing accountThe customer accepted this offer, and
the
repairs are scheduled to be completed on December 18, We appreciate the
customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe regret the ongoing issue with the window treatmentWe have agreed to replace with another style of blind and have scheduled to meet with the customer on June 30thDue to the previous issue, the customer was never charged for the
window treatmentAs such, we are unable to offer any refund