Empire Today, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns.Adjusting doors is not part of the carpet installation processHowever, for customer satisfaction and goodwill, we have offered to service the doors at no cost and have left messages to schedule

We appreciate the customer contacting us regarding their concerns
All products have been installed as ordered, and the customer is welcome to keep the additional carpet/rugs as a courtesyWe apologize for any inconvenience

We appreciate the customer contacting us regarding their concerns. We inspected the installed flooring on September 6th, and repairs are scheduled for this Saturday, September 10th

We appreciate the customer contacting us regarding their concernsWe have made several attempts via phone and email to converse with the customerWe will offer to provide a manager inspection of the installationWe will also send an installer out with the manager to potentially conduct the
repairs that same dayThe customer has not responded to our attempts to contactWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe recently inspected the installed floorThe customer admits that their dog is urinating on the flooring. The urine and moisture are damaging the flooringSuch damage is not covered by warranty

Revdex.com: Thank you for taking the time to review our
complaintWe have come to an agreement and all matters have been solved.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
The parts have been "on order" since early November See attachment
Sincerely,
Suzanne ***

We appreciate the customer contacting us regarding his concernsWe have been in contact with the customer and advised that the refund has been processed back to his financing account and that it may take one to two billing cycles to reflect on his statementWe appreciate the customer’s feedback
and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office was able to reach an amicable resolution with the customerWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsThe window treatment rods have been reordered and should arrive in market this weekOnce received we will contact the customer to schedule installation

We appreciate the customer contacting us regarding their concerns
The customer placed orders for products in March 2015, carpet, laminate, and window treatmentsThe orders were installed as agreed and charged to the customer Wells Fargo credit card per the terms and conditions of the
financing promotionWells Fargo is a wholly separate company
We have left telephone messages to discuss the customer’s concerns regarding their finance account

The refund was processed on Aug 28th to the customer's credit card ending ***, for $

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I only wish that they would be more responsive to consumer calls. The entire issue was preventable
Sincerely,
Dennis ***

We appreciate the customer contacting us regarding their concernsReplacement under the manufacturer’s warranty was completed on Saturday June, 3, We thank the customer for their feedback and we look forward to working with the customer on future home improvement projects

Complaint: ***
I
am rejecting this response because: I wouldn't need a "discount" or the need to re-carpet my stairs if this company had of installed the carpet properly the first time and certainly when they were called in to repair it the second timeThis is the third timeEmpire obviously needs the fundsI caution anyone who reads this complaint and all the others that have been rendered against Empire Never buy from Empire
Sincerely,
*** ***

We appreciate the customer contacting us regarding her concernsWe have been attempting to reach the customer to discuss the price of repairs, but we have not yet been able to speak with herWe look forward to hearing back from the customer and amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Paula ***

Service was completed on Tuesday February 28th as scheduled

We appreciate the customer contacting us regarding their concernsThe over payment was refunded to the credit card on file June 26, We apologize for the inconvenience this may have causedWe thank the customer for their feedback