Empire Today, LLC

Service was completed on May 4, We appreciate the customer’s feedback and consider this matter resolved

Complaint: ***
I am rejecting this response because:How can my sister call the vendor ??? She never received a gift card!!! Together my sister & I have spent over $in flooringShe referred me & never received a referral
Sincerely,
Donetta ***

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and is ready to move forward with service at the customer’s earliest convenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
***-*** ***

We appreciate the customer contacting us regarding their concernsService has been scheduled for Saturday, November 11th

We appreciate the customer contacting us regarding their concernsWe discounted the order further and installation was completed on July 22ndThank you for your feedbackWe look forward to working with you on future home improvement projects

Initial Business Response /* (1000, 15, 2015/09/14) */
We appreciate the customer contacting us regarding her concernsPer the customer's request, we have had the customer removed from our contact list so that she will not receive any unsolicited callsWe appreciate the customer's feedback

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer, and the repairs are scheduled for February 19, We have also offered a partial discount for customer satisfactionWe appreciate the customer’s feedback and look forward to amicably resolving this
matter

The local office spoke with the customer and has scheduled a sales associate to meet with the customer on May 10thWe will give the customer a very fair and reasonable price for new carpet as the manufacturer declined the warranty claim due to lack of maintenance

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and agreed to remove the trim and refund her for the cost of the trimWe have scheduled to remove the trim and clean the glue from the floor on January 13, We appreciate the customer’s feedback
and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and scheduled the repairs for February 4, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We are confused by the customer’s replyThe customer’s contacted us earlier this year and advised their bathroom had a leak which damaged the installed flooringWe did not cause such leak, and such damage is not covered by warrantyWe agreed to replace the damaged flooring for the customer’s cost of $We completed the take up & had a 3rd party inspection in mid-March 2017. The report found no issued with the material and installation & we offered to move forward to complete the repairsSince inspection, the customer is claiming additional moisture damagesWe have recommended the customer have the site further inspected by their own contractor

We appreciate the customer contacting us regarding his concernsWe have been attempting to reach the customer via telephone and email to discuss his concerns with the seam and wires, but we have not yet been able to speak with the customerWe look forward to hearing back from the customer and
reaching an amicable resolution

We appreciate the customer contacting us regarding their concernsThe refund has been processed as agreedWe thank the customer for their feedback

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Theodore (ted) ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Marie ***

We thank the customer for their feedback. Testing prior to installation is not applicable to the issueInstallation was in April this year, with the customer first contacting us regarding the concern in AugustBased on internal inspection, there is a moisture issue that occurred after the flooring installation We therefore recommend post-installation testing. Once the moisture issue is resolved, we would be happy to work with the customer on their cost of replacement

We appreciate the customer contacting us regarding her concernsWe regret that we were not able to complete the customer’s installation as scheduledWe have spoken with the customer, and per her request, the order has been cancelledWe appreciate the customer’s feedback

We appreciate the customer contacting us regarding their concernsService was completed as agreedWe thank the customer for their feedback regarding the experience

We thank the customer for their feedbackThe local office has spoken with the customer and scheduled inspection for tomorrow, July 18th