Empire Today, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to meBut I wish Not to close this case until after the work is completedMore than just the living room carpet is coming due from poor instillation practice and I wish to make sure that Empire is going to honor their guarantee
Sincerely,
William ***

We appreciate the customer contacting us regarding their concernsService was completed as agreedFurther, the local office spoke to the customer to resolve the matter amicably

We appreciate the customer contacting us regarding their concernsWe have contracted for an independent inspection of the installed carpetWe will update the customer as soon as the inspector’s report is available

We appreciate the customer contacting us regarding their concernsPer the customer’s request, we have canceled the order and issued a full refund of the deposit paymentThe check was mailed August 24, We look forward to working with the customer on future home improvement projects

We appreciate the customer contacting us regarding their concerns The local office spoke to the customer by telephone on September 23, and discounted the order for the inconvenienceService was completed for a nominal fee on October 5, We thank the customer for their feedback
regarding their order with us

We have spoken with the customer and advised that we are
reviewing the inspection results and that we will be following up with her to
discuss options for replacement or a discountWe regret the reimbursement
funds were incorrectly removed from the customer’s finance balance; this
has been corrected and a company check is being sent to the customerWe
appreciate the customer’s feedback and look forward to amicably resolving this
matter

We appreciate the customer contacting us regarding their concerns. We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the odor. We appreciate the customer’s feedback and look forward to amicably resolving this
matter

Complaint: ***
I am rejecting this response because: Andrew at the *** ***place let us know that his crews were too busy with other
jobs so our repair was cancelled for today- even though we took yet another day off of workThe only option that was offered to us was to reschedule, for a 3rd time, for another weekday next weekWe are not taking any more days off of work after we have been very flexible with Empire- we have taken days off of work, had installation crews not show up, had one shoddy repair with a promise to order more carpet and repair it correctly only to find they lied and said they repair was done, and now Empire is kicking the can further down the road cancelling the appointment last minute because they are not able to perform basic schedulingI have spent countless hours on the phone with general customer service, sent pictures and measurements, and we have gotten no whereThis company has earned a rating of F with this family
Sincerely,
*** ***

The local office spoke with the customer and we will service by gluing down the floor as the customer requestedService is scheduled for September 2, at no additional cost to the customer

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer and scheduled service for Saturday, February 11,

We appreciate the customer contacting us regarding their concerns The customer’s order was discounted by $due to the rescheduled installInstallation was completed as re-scheduled with the correct style and color of flooring as contracted; no substitutions were madeThe customer
signed off that he was satisfiedWe appreciate the customer’s feedback

Complaint: ***
I am rejecting this response because: I will not pay anything for work that was never done
satisfactory! Lumps of particles are still under the carpet left by their installers, Carpet still coming upEmpire needs to be responsible for all damages to our furniture, bad installation, bad carpet, unkept appointments times ( no one showed up)Step up and do the right thing! We are now months into this nightmare and still nothingShame on you Empire!
Sincerely,
*** ***

We appreciate the customer
contacting us regarding her concernsWe have spoken with the customer, and the
repairs have now been completedWe appreciate the customer’s feedback

We appreciate the customer contacting us regarding her concernsWe have been in contact with the customer about this matterThe customer's insurance company paid for the floor to be replaced due to a flood wholly unrelated to the flooring installation we completedWe have shown the customer
samples for replacement, but she was not interested in placing a post-insurance order with usWe are unable to honor the customer's request for a refund based on the unrelated insurance claimWe appreciate the customer's feedback and look forward to amicably resolving this matter

Customer decided to forego the baseboard installation, so service was cancelled per their request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Jennifer ***

We appreciate the customer
contacting us regarding their concernsWe regret the delay in completing the
installation, and any inconvenience that occurred as a resultWe have spoken
with the customer and offered a partial discount, and the installation is
scheduled for November 6, We
appreciate the customer’s feedback and look
forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have contacted the customer and informed them we are not able to complete the contract as written at this time. The customer has agreed to wait and have the contract fulfilled at a later dateWe appreciate the customer’s
feedback and look forward to amicably resolving this matter

Complaint: ***
I am rejecting this response because:i don't believe it is provableMy complaint is based on the fact that it is my belief that the samples shown to customers are of better quality than the actual carpeting that is installedThe color and pattern are correctI simply do not believe that the quality of the carpeting I received is on par with the sample I viewed.
Sincerely,
*** ***

We appreciate the customer contacting us regarding his concernsWe regret the delay in the installation and any inconvenience that occurred as a resultWe have spo*** with the customer, and the installation is scheduled to be completed on September 29, We appreciate the customer's feedback
and look forward to amicably resolving this matter