Empire Today, LLC

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the service was completed on June 27, We appreciate the customer’s feedback and consider this matter resolved

Complaint: ***
I am rejecting this response
because:Once again Empire Carpet did NOT follow through! They were supposed to show up between 8-on December 23,and nobody ever showed up OR even called with an explanation as to whyI'm so frustrated by these poor business ethics!
Sincerely,
Maryjane ***

We have submitted the pictures and report to our vendor claims department for further review

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
11681280, and find that this resolution is satisfactory to me, as long as the company follows-through on this commitment and at least calls with a new date if no repair technician is able to make it this Thursday
Sincerely,
Elisabeth ***

We appreciate the customer contacting us regarding their concernsThe agreed upon refund was issued; we thank the customer for their feedback

Complaint: ***
I am rejecting this response because: They did come and finish the bathroom but the shoe marks they claim is part of the floor and they said they were nothing they can do about the glue seeping through the floor
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/24) */
We appreciate the customer contacting us regarding her concernsWe have spoken with the customer, and we regret that the installation was not completed as scheduled and any inconvenience that occurred as a resultPer the customer's request,
the order has been cancelledWe appreciate the customer's feedback

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have scheduled service for November 25th

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have forwarded the information, including the customer provided cleaning receipt, to the manufacturer for reviewWe will contact the customer directly with the results as soon as possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Markus ***

We appreciate the customer contacting us regarding their concerns The local office called and left a message offering to schedule service for this Thursday, September 15th

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer by email as requested, in an attempt to reach an amicable resolution to this matter

We appreciate the customer contacting us about their concerns
The regional manager spoke to the customer on Wednesday June 29thWe have offered to review any estimates and receipts regarding the cleaning needed after installationThe customer also had concerns regarding the financing
account for the purchase; while we are a wholly separate company we have also offered to review the customer’s invoiceWe can find no discrepancy regarding the payment or the material installedThe customer received the correct flooring and at the agreed upon contracted price
For customer satisfaction and goodwill, we have offered to replace both the baseboard and quarter-round trim at no cost to the customer

Complaint: ***
I am rejecting this response because:They asked for receipts for the work I had to do( I don't save receipts)I asked to have the leftover flooring installed in a laundry & toilet area(less than sq ft.)Looks like they don't want to do what I feel is appropriate restitution for my inconvenienceI should have read all the many negative ratings for this company I'll make sure to check next timeI will be another negative rating for Empire.Thanks to Revdex.com for being an intermediary
Sincerely,
Charley ***

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the orderThe deposit payment was issued to the same credit card as used for paymentWe hope to work with the customer on future home improvement projects

The credit has been processed,
and it will be issued back to the customer’s credit cardIt may take three to
five business days for the credit to be reflected back on the customer’s
accountWe appreciate the customer’s feedback and look forward to amicably
resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office met with the customer on May 31, 2017, to schedule re-selection of an available window treatment style

Complaint:
I am rejecting this response because: Empire insist that my complaints started after the pipe burst and that is not the caseMy complaint is the material I chose was not installedI was only shown the color and not able to inspect the woodI admit the fault on my part that I should have insist so but thought I had no worries because it was Empire. No moisture test was conducted prior to the installationI made over complaints to Empire about the quality of the wood and the workmanship well before the water damage it just so happen to burst during my complainingEmpire refuse to admit the salesperson wrote down the wrong product I agreed to and insist they are correct when as the customer I have no defense against themI feel like I am being bullied and they are twisting my complaint as to I am only complaining after the water damage when that is not the caseI am complaining that I should have gotten the product I asked for and that even after they installed the floor I had to make phone calls because their was too much glue left behind and their was a plank damaged in which the worker insist on making me agree that he had fixed it when he did notBy the time I was available for him to come back out the pipe burstI have declined their work because they will not accept responsibility for their fault and do not wish to go thru problem after problem with these guysEmpire acts as if everything was done correctly and it was notThe moisture test was not conducted and regardless if the floor would have been saved the moisture in the house would have still been too much and they would have discovered that if they would have did it firstI am only one person asking for a refund and I see absolutely no reason why I should have to go thru so much trouble for a refundIt is clear I was overcharged for a product I did not ask forEmpire way of doing business is not what I expectedI am simply asking for compensation for Empire to accept their faultI agreed and signed the paperwork because I just wanted to get the floor done and over with because I had some set backs and just wanted the floor completedI really though I had contracted an honest company that I had nothing to worry about but would have been better off getting someone from Home DepotI also checked the price of the wood and was told it was a special order because it was very thin and flimsyI was told by the clerk the wood was $sq ftand I had the nerve to think I was getting quality for such an expense price
Sincerely,
Alice ***

The 5mm flooring the customer ordered and was installed with is one of the thickest we carryFurther, the thickness is not listed on the contract, rather the flooring is identified by style and color