Empire Today, LLC

We have spoken with the customer and service was completed on February 23, We appreciate the customer’s feedback and consider this matter resolved

We offered to complete the installation, but it required additional removal of pre-existing flooring the customer declined the servicePer our previous reply, we have canceled the order and issued a full refund to the original method of payment

We appreciate the customer contacting us regarding their concernsService was completed on August 30thWe thank the customer for their feedback

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11972792, and find that this resolution is satisfactory to me
Sincerely,
Horice ***

We appreciate the customer contacting us with their concernsThe local office has spoken with the customer and inspection is scheduled for Friday, July 28th

We appreciate the customer contacting us regarding her concernsWe have been in contact with the customer and confirmed that the installation was completed on January 26, We appreciate the customer’s feedback and look forward to amicably resolving this matter

Service is scheduled for Saturday, March 18th

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have reached out to the
customer via email to explain the terms of the conditions of the promotion and
that the price he was quoted was the promotional pricingThe customer advised
that he is still not satisfied with the pricing; however, we are unable to
offer a lower costWe appreciate the customer’s feedback and look forward to
amicably resolving this matter

Initial Business Response /* (1000, 5, 2015/08/14) */
We appreciate the customers contacting us regarding her concernsWe regret the issues that occurred with the customer's installation experience, and any inconvenience that occurred as a resultWe have spoken with the customer and confirmed
that the orders have been cancelledWe appreciate the customer's feedback
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What happened with EMPIRE TODAY that EVERYTHING was so screwed up! I want to know who dropped the ball at every step of their process, from writing up the order, setting up the appointments and bringing the wrong materials( wrong carpet, mouldings and no subfloor material)Nobody at this company had a clue to what was taking placeHorrible communications and planningNo managers work on Saturday????? WHY? How do your installers and customers get help on Saturday????
Final Consumer Response /* (4200, 11, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Empire HAS NOT addressed any of are questionsThey keep replying with a generic statementThey have NOT spoken to us in regards to why they screwed up so bad, I had a call from amy to check if we got the $refund
I cant seem to get any answers about why the sales person, customer service, managers, supplyers ectdropped the ball on EVERYTHING!
This is the same garbage information they gave during the painful couple days we tried to deal with empire
Revdex.com PLEASE dont make me accept this hollow responseAt least tell me you will do SOMETHING otherwise it shows me you too accept garbage respopnses
Its so sad that our country accepts this as normal, its ok we screwed someone else and we will be allowed to continue operating this way
How about they pay me for the days I spent waiting for them, and calling them, and putting up with them
A very disappointed *** U.S.A.F
Final Business Response /* (4000, 13, 2015/09/02) */
The customer's order has been cancelled, and the deposit has been refundedWe regret that we were not able to complete the installationWe can offer the customer discounted pricing if she chooses to purchase from us in the future, but we are not able to give her a monetary accommodation, as she has not purchased from usWe appreciate the customer's feedback and look forward to reaching an amicable resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, Per my conversation with *** *** a Executive director of empire today, they still cannot honor the $3900, but they are willing to possibly do it for $4100, which the lowest competitive price I received was $Per our conversation I am to fax that Competitors price over to him next week and we will go from there I will continue to update Revdex.com and all of my social media pages about Empire today and they willingness to either make a customer happy or not.
Sincerely,
*** ***

We appreciate the customer’s feedback regarding their experience Service is scheduled for Saturday December 31st

The local office spoke with the customer and confirmed the refunds have been received

We appreciate the customer contacting us regarding her concerns
We inspected the installed floor and have offered repairs under the labor warrantyThe customer prefers replacement with tile, but there are concerns that the home’s structure will not allow proper tile installationWe are
reviewing further for possible replacement with tile

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and confirmed all services have been fully completedWe have agreed to review the assessment of the stove to determine root cause of failure and discuss findings. We appreciate the customer’s
feedback and look forward to amicably resolving this matter

Complaint: ***
I am rejecting this
response because: their reply sounds like a canned/standard answer. They have never contacted us during the entire debacle. I don't accept their response, and I am not expecting anything further. I just wanted them to understand that customer service goes a very long way. They displayed none
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have corrected the billing errorWe appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and schedule service for Monday, January 15th

The re-stretch has been completed at a discounted rate per the customer’s request We cannot re-stretch stairs and have offered the customer a discount on stairs replacement only if she elects to have them replaced

Complaint: ***
I am rejecting this response because:the small amount
of $comes nowhere close to resolving this issueThe work is still not complete, Empire has missed at least appointments with no explanation, is at least weeks behind their promised installation dates, and continues to misrepresent their services and ignore their contractual obligations.I expect to be compensated for the fair value of the time I have spent dealing with this issue, which is now in the neighborhood of $Soon I will seek legal recourse because of Empires continued disregard for their responsibilities, regular misrepresentations, and fraudulent business practices
Sincerely,
Dennis ***