Empire Today, LLC

As stated, we are processing refunds totaling $as agreed

The installer arrived as agreed and discovered the customer had removed the subfloor to the substrateReplacing substrate is out of the scope of the contract and the customer will have her own contractor address and re-schedule service

We have left a customer a message to advise that the refund was processed in two partsThe initial refund was
processed on March 7, 2016, and the remaining amount was processed on March 10, It can take three to five business days for the refund to reflect back on the credit cardWe regret any confusion that resultedWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsAt the customer’s request, we have canceled the order and issued a full refund of the deposit to the credit card used for paymentWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsWe have made multiple attempts to contact the customer to discuss their concerns, but have not received any returned callsBased on the customer request we would be willing to ascertain the replacement of their laminate floor at a
cost to the customer for the significant upgrade to a superior and more expensive materialOnce we have been in contact with the customer will extend the offer We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office spoke with the customer and explained to him that it is the same color but as it was manufactured at different times, the dye lot is not guaranteed to match (the original was installed over a year ago)We have
offered to replace the other areas at a discounted cost

We appreciate the customer
contacting us regarding his concernsWe have spoken with the customer, and the
installation was completed on November 25, We appreciate the customer’s
feedback and look forward to amicably resolving this matter

Complaint: ***
I am rejecting this response because:Someone called me stating they would like my feedback on the service. There was no message left I spoke to the person who did not really want my feedback by the hasty responses he gave. He did not want to hear how I was dissatisfied, only what I was satisfied about. I told them that installation did not occur on the agreed upon time. As the installer started the job on Wednesday arriving late, came back on Thursday arriving late and was supposed to complete the job on Friday. Instead, after I got off of work early to meet them there, they called min before the scheduled time to tell me they would not make it today for empire had them going out of town hours away to complete another job and therefore mine would have to wait until Sunday. Now I am inconvenienced again on Sunday having to rearrange my schedule not to mention losing time at work. I tried calling Empire Today and was told no one was there in installation to accept my call. I asked the installer to leave behind cut up scraps for the stairs, he agreed and he left a roll of carpet instead. They broke my vacuum using it to pick up the carpet lent. Overall, this was a terrible experience and I will never use or refer Empire Today to anyone. They are so busy taking jobs that they look past true customer satisfaction. No need for a response from this company. Case closed
Sincerely,
*** ***

The local office has contacted the customer and the customer agreed to a professional carpet cleaningThe office is making arrangements to schedule with the cleaner

We appreciate the customer contacting us regarding her concerns
We have spoken with the customer and advised that we will have an inspection
conducted by an independent, third party inspection companyOnce the
inspection report is complete and submitted to us, we will follow up with
the
customer to discuss the results and possible solutionsWe appreciate the
customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe agreed upon refund has been issued to the customer’s financing accountWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsThe local office has spoken with the customer and scheduled inspection for Friday, February 16,

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and mailed her refund check. We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and has reached an amicable resolution to allow for replacement of the flooring

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The amount was refunded in full and the remaining balance was processed in the manner originally agreed upon
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and scheduled service for Saturday, March 31st

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer, explained the situation and installation has been scheduled January 27, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office spoke to the customer and offered to glue down the flooring for the cost of laborThe customer is considering the offer and will get back to the local office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The floor must be leveled as stated by our salesman as well as glued down at no charge
Sincerely,
R *** ***

The local office spoke with the customer and confirmed that she has received the check payment