Empire Today, LLC

The local general manager has left several messages for the customer to discuss their concernsWe apologize for the delays in installation and thank the customer for their feedback

We appreciate the customers contacting us regarding their concernsWe have spoken with the customer and scheduled an inspection for March 19, to determine what repairs are neededWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and all services were completed on April 20, We appreciate the customer’s feedback and consider this matter resolved

Initial Business Response /* (1000, 5, 2015/08/20) */
We appreciate the customer contacting us regarding his concernsWe have spoken with the customer and advised that per his request, the order has been cancelled, and the refund for his deposit was sent to his provided mailing addressWe
appreciate the customer's feedback and look forward to amicably resolving this matter
Initial Consumer Rebuttal /* (2000, 7, 2015/08/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded my down payment of $

We appreciate the customer
contacting us regarding his concernsWe have spoken with the customer, and the
installation is scheduled to be completed on December 12, For customer
satisfaction, we also offered the customer a partial discountWe appreciate
the customer’s feedback and look
forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and have agreed to have a certified inspection conducted of the installed flooringWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office discussed the customer’s concernsThe customer initially had contracted for laminate flooring, however pre-existing subfloor issues preclude that installation without subfloor repairThe repairs needed are beyond
the scope of the services we offer, and the customer would need to have their own contractor addressThe customer elected not to have subfloor repairs completed and changed the order to carpetWe installed the carpet as agreed

Complaint: ***
I am rejecting this response because: I was left with no choice but to accept
itEmpire is inly telling half truthsThe master bedroom should be at zero costNo labor or logistics coat to meEveryone I have spoken to about this is floored that empire would do something like this to a customerI have all documentation and ready for arbitrationI give one week before I place my arbitration notification in order for empire to make this right
Sincerely,
Jerry ***

Complaint: ***
I am rejecting this response because:
They have done nothing to fix the problem
Sincerely,
Burnett ***

We appreciate the customer contacting us with feedback on their experience.Installation was rescheduled for March 11th & 12th and is now completeWe have also processed the agreed upon discount to the customer’s credit cardWe regret any inconvenience this matter caused

We appreciate the customer contacting us regarding their concernsThe local office has spoken with the customer and amicably resolved the matterWe thank the customer for their feedback

Complaint: ***
I am rejecting this response because: Installation Manager was expected to arrive between 2-3pm, but called at 2:35pm to reschedule appointment due to his "tight schedule"Next attempted appointment Monday November
Sincerely,
Laureen ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and all services were completed on January 13, We appreciate the customer’s feedback and consider this matter resolved

Complaint: ***
I am rejecting this response because:Empire did not install new tac board which was part of the service and pricethat was suppose to be done it on my receipt as new tac board and it wasn't put in by mr rodrigues who intall the carpetWhen the 2nd carpet company came out they said they left the old tac board
Sincerely,
*** ***

The local office spoke to the customer and resolved the matter amicablyThe resolution is in processWe thank the customer for their feedback

The local spoke with the customer and has come to a resolution to discount the order in exchange for a signed agreementWe thank the customer for their feedback regarding their experience

We appreciate the customer contacted us regarding their concerns. As the customer requested, we have canceled the order and issued a full refund to the customer’s *** on fileThe refund was processed on September 22, 2016. We look forward to working with the customer on future
home improvement projects

The customer refused replacement once the installers arrived on the scheduled date. We the offer of replacement is still available if the customer wishes to reconsider

We appreciate the customer contacting us regarding their concerns.We serviced the installed blinds under warranty at no cost to the customer on Monday, March 27, The faux wood blinds the customer ordered are not “blackout shades” and are not sold as suchThe customer received the correct
product per the purchase order contract

We appreciate the customer contacting us regarding their concernsReplacement was completed as agreed and we’ve spoken with the customer who confirmed their satisfactionWe thank the customer for their feedback