Empire Today, LLC

The local office spoke to the customer and resolved the matter amicablyThe resolution is in processWe thank the customer for their feedback

The window treatments were installed today 5/15/18. One of the window treatments was missing a valance which we will obtain and install at the customer's convenienceWe hope this amicably resolves this complaint

Complaint: ***
I am rejecting this response because:
They have done nothing to fix the problem
Sincerely,
Burnett ***

The customer refused replacement once the installers arrived on the scheduled date. We the offer of replacement is still available if the customer wishes to reconsider

We appreciate the customers contacting us regarding their concernsWe have spoken with the customer and scheduled an inspection for March 19, to determine what repairs are neededWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office has left messages for the customer to review the trim samplesWe await the customer's return call

Service was completed on August 20, The local office manager spoke to the customer on August 31st and confirmed his satisfaction with the repairsWe appreciate the customer’s feedback regarding their order

We appreciate the customer contacting us regarding their concernsThe local office spoke with the customer on May 8, 2017, and recapped the amount of the refund to the customer’s finance accountWe look forward to working with the customer on future home improvement projects

We have replied to the customer directly by telephoneWe do not believe the pre-existing flooring will be able to be stained

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have cancelled the laminate order and refunded their deposit as requested. We appreciate the customer’s feedback and consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10971817, and find that this resolution is satisfactory to me
Sincerely,
Edwin ***

Revdex.com:
I have reviewed the response, but I am still awaiting a response from the warrantyI do not want this closed until a resolution is reachedThanks
Susan ***

the matter is not resolved the manager who caled me said he would be emailing me more information about the
pricing and he has not it has been over days the manager was *** I think his phone number is *** *** *** ***
Complaint:
I am rejecting this response because:
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and come to terms on an additional monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter

Complaint: ***
I am rejecting this response because: I already have my carpet its under my wife name Nakishia *** what are you going to do about my bill
Sincerely,
Kenny ***

Initial Business Response /* (1000, 10, 2015/07/07) */
We appreciate the customer contacting us regarding her concernsWe have offered to restretch the carpet at no cost as a customer courtesy, and the customer advised she would consider the offerWe have been attempting to follow up with the
customer via telephone and email, but we have not yet been able to reach the customerWe look forward to hearing back from the customer and amicably resolving this matter

The customer has been advised to file a police report in regards to his concerns that some used his information to purchaseWe have agreed to provide the authorities with any information they request. We cannot act until the police investigation has been concluded

We appreciate the customer contacting us regarding their concerns We internally reviewed the installed floor and did not suspect any defects; the customer disagreesWe have forwarded the review to the manufacturer for a second opinionWe are currently waiting on a reply from the vendor
We appreciate the customer’s patience while this matter is being investigated

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and scheduled repairs to the installed carpet

We appreciate the customer contacting us regarding their concernsThe regional manager spoke with the customer and was able to reach an amicable resolution to this matter