Empire Today, LLC

No one will return my phone
calls and are not standing behind the promises their sales rep made at time of saleThe carpet is no also developing buldges underneathCompany is also not addressing damage done to personal property, burn mark on wall and picture during installation from lights.
Complaint: ***
I am rejecting this response because:company is not standing behind the promises made on their behalf by the sales rep: product will be better than what we had and that there is a percent satisfaction guarantee; neither of which are trueThe sale was made under fraudulent claimsAlso, product is now showing issues with large, hard buldges underneath the carpetAlso, company has not addressed damage to personal property during installation, burn mark on wall and hanging picture from lights installers hungThe company is not working with me, because no one will call me backWe have made multiple attempts to contact and work with themIt is apparent they do not stand behind promises made, they will lie to make a sale.
Sincerely,
Ashley ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and scheduled a site inspection for May 25, We appreciate the customer’s feedback and look forward to amicably resolving this matter

Repairs were completed as agreed on February 21st

We appreciate the customer contacting us regarding their concernsWe have ordered the product to serviceOnce it has arrived at the local office the customer will be contacted to scheduleWe appreciate the customer’s patience

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have agreed to review estimates submitted by the customer. Customer indicates the estimates will be submitted by 5/28/We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concernsWe have spoken to the customer, discussed and explained the pricing of the orderWe have provided a monetary accommodation to the customerWe consider this matter resolved

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer we replaced the luxury vinyl tile with ceramic tile on April 28, We appreciate the customer’s feedback and consider this matter resolved

the matter is not resolved the manager who caled me said he would be emailing me more information about the
pricing and he has not it has been over days the manager was *** I think his phone number is *** *** *** ***
Complaint:
I am rejecting this response because:
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and come to terms on an additional monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter

Complaint: ***
I am rejecting this response because: I already have my carpet its under my wife name Nakishia *** what are you going to do about my bill
Sincerely,
Kenny ***

Service was completed on August 20, The local office manager spoke to the customer on August 31st and confirmed his satisfaction with the repairsWe appreciate the customer’s feedback regarding their order

We appreciate the customer contacting us regarding their concernsThe customer is approved for replacement under warrantyDue to the nature of the situation with the customer’s laminate flooring we have arranged a specific installer to address the situationThe date of service has not yet been
finalized with the customerWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We have replied to the customer directly by telephoneWe do not believe the pre-existing flooring will be able to be stained

Initial Business Response /* (1000, 10, 2015/07/07) */
We appreciate the customer contacting us regarding her concernsWe have offered to restretch the carpet at no cost as a customer courtesy, and the customer advised she would consider the offerWe have been attempting to follow up with the
customer via telephone and email, but we have not yet been able to reach the customerWe look forward to hearing back from the customer and amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10971817, and find that this resolution is satisfactory to me
Sincerely,
Edwin ***

We appreciate the customer contacting us regarding his concernsWe have spoken with the customer and offered a replacement, installation of an additional room, and a partial refundThe customer is currently considering the offerWe look forward to hearing back from the customer and amicably
resolving this matter

Complaint: ***
I am rejecting this response because:
SSo what happen to this lower price they offer me like they said in last response? I'm asking for Empire to do my flooring in my house I want my flooring done yes I cancel my order because I took off work twice and so did my motherI help box and unbox my mom room twice because that was something I happen to do under my contact with them I'm begging for Empire to do the job that I request and for them to treat me like a value customer I have spent money with them all I want is to feel value and appreciate as a customer so we can do business togetherI'm a manager also I understand and respect my customers why wouldn't they respect me I lost money and my mom did times because of them is my time not worth anything?
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsThe customer was installed with vinyl plank flooring on October Approximately months later, the customer contacted us about the floor buckling and “glue” seeping from between the joints of the floorSubsequently, we
contracted for an independent inspection of the installed floorThe inspection was completed on May 24, 2017, a copy of which has been uploaded to this complaintNo manufacturing or installation issues were observed by the inspectorThe inspector concluded that the substance leaching out from the joints is not adhesive, but rather calcium from the concrete subfloor, which is caused by excessive moisture and/or urine crystallizing on the surface of the flooringAs this is a site related issue, we have offered discount replacement of the floor to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Cris ***

Empire Today here in Michigan, out of Belleville, is a sales driven company, only concerned with getting that sale and dollar and not with delivering what was promised or good customer serviceOnce they have your money, they will say whatever to keep itThey sold me on some carpet, and then measured, inspected, and talked to me about installationWe set up an appointment for the next dayThe next day, installer said he will not installI was dumbfounded as the salesman said there was no issueIn fact, at the end of the day, saleman called to say all was well and they will installThe next day, *** from customer service passed on that while installation manager said they COULD install, and knew how, the company just doesn't want to do this non-standard installThey'd rather cancelFineI guess if they can't do a basic install in a couple hours, they won't do itHowever, if that is the case, the sale guy should tell me that BEFORE wasting three days of my time and taking my money PLEASE tell me so I can move onCustomer service, ***, promised they would immediately send me the cancelled contract (email, letter, something) and send me my check back NopeThey CASHED IT ANYWAY Days after I talked to herFor nothing but wasting my timeAnd no email or mail with cancelled contractSo their business office / customer service ignored me too, and also took my moneyTherefore, from top to bottom, from sales, to install, to customer service, to business office, this business is only after taking your money and not about providing any kind of service or accountabilityPeople ought to know so they can shop elsewhere, and Revdex.com should not give them a favorable rating that they use to lure other people inCheck other pages, including their own FB pageThey're doing the same to many othersDowngrade their rating!