Endurance Warranty Services, L.L.C.

Joseph was the most fantastic and personal representation of EnduranceThank you for all your help! You made me feel like a lottery winner ??

Initial Business Response / [redacted] (1000, 5, 2015/04/17) */ In response to the complaint listed above, we understand this consumer filed a claim for vehicle repairsIn order to avoid having to tear down the transmission to be able to determine the cause of failure, Endurance was able to verify the failure via an inspection reportWe have contacted the consumer and her claim is moving forwardEndurance will always provide every consumer with excellent customer service

Initial Business Response / [redacted] (1000, 5, 2015/05/18) */ In response to the case number listed above, we understand this consumer purchased a vehicle service contract on his vehicleUnfortunately the vehicle did not meet the underwriting guidelines and was not eligible for coverageWe processed a full refund back to the consumer for activation and the one monthly payment he madeAlthough we wish to keep every consumer, some vehicles may not meet the underwriting requirements which disqualifies them from being eligible for coverageAlso, this consumer provided us an incorrect start mileage at the time coverage was purchasedThe vehicle service contract is a mileage-based program and the start mileage must be correct in order to keep the policy in forceWe have informed the consumer and issued a full refund which should already be posted back to the customer accountEndurance will always provide every consumer with excellent customer service Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/05/20) */ I forgot to put in that the Endurance solution did not satisfy my complaintI bought the warranty in good faith and they did not honor the contractThey never told me that my vehicle was not covered and they continued to take out payments until I put a claim inThey are very unethicalI strongly recommend that anyone considering an extended warranty should not consider buying it from EnduranceThey are only customer oriented until you put a claim in Final Business Response / [redacted] (4000, 14, 2015/05/20) */ We apologize for any inconvenienceThe policy was just over days old and the customer had made one monthly paymentUnfortunately, the vehicle is ineligible for coverage and the policy was cancelled and fully refunded back to the consumerAlthough we wish we can cover all vehicles, there are underwriting guidelines that determine vehicle qualification and some vehicles are not eligibleEndurance will always strive to provide each and every consumer with excellent customer service

Martin [redacted] helped me out with my policyDefinitely recommend him to other buyers

Endurance vehicle service contracts are sold in over 2,auto dealerships throughout the country as well as direct-to-consumer's who manufacturer's warranty is about to expire of has expired Endurance sells thousands of vehicle service contracts and pay millions of dollars in claims each month A Customer Service Representative contacted the consumer, apologized for any issue the consumer experience in talking to Endurance's Customer Service Department The Customer Service Representative confirmed with the consumer that the consumer's contract was cancelled and as well as processed a full refund for the consumer The consumer will receive the down payment back in full from EnduranceThe consumer will also receive a refund of his monthly payment back from the payment plan provider

Martinj helped me out completely, answered all my questions, when I recommend someone I'll tell them to go to him or ask for him

He was very nice and helpful with get my information taken care of .Eddie ***

I a'm extremely saticfied with Endurance Warranty Service,my trans mission went out in the 2015 winter storm and they fix it right away,my hat is off to Edurance. THANK YOU

contracted a endure and talk to a customer service manager Eddie ***He was able to help me out A very friendly and kind person Thank you

I had a great experience with this companyThe warranty is better than the one my dealership offered me and the customer service was excellentMy customer rep, [redacted] helped me figure out how and who to go to for services without confusionThis company is honest and fair

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Walter [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/02/08) */

Worst customer service experience I have had in my adult life Rep Eddie, was rude and disrespectful when I made attempt to inform him that I was going to wait to purchase a warranty as I had just purchased my vehicle and only had miles on it at the time He immediately cut me off and very rudely asked why did I request a quote if I wasn't going to purchase their product When does requesting a quote from anyone commit you to making a purchase I refuse to deal with any organization that accepts this type of performance from their so called professional staff

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me To whom it concern, I received a phone call from Mr [redacted] ***, with Endurance Warranty Services Legal DepartmentHe was calling in reference to Complaint # [redacted] , I explain to him about the letters I received after the fact I have called in to advised Endurance Warranty ServicesI no longer have the [redacted] he has assured me that Endurance Warranty Services, will remove my mailing address as well as my contact numberI'm pleased with the outcome of my complaint & wish no further action be taken in Reference to [redacted] Mr [redacted] was very professional and made my complaint his top priority to get resolved, again I wish no further action be taken & to have COMPLAINT # [redacted] CLOSED !!!!!!!!!!!! Sincerely, [redacted]

On May 25, the customer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for his [redacted] with 144,miles on it The Select Premier vehicle service contract is designed to protect high mileage vehicles and is "stated component" coverage which means the parts that are "stated" in the coverage section of the contract as being covered are the parts that are covered The customer initiated a broken transmission claim that was caused by a failed seal In the customer's contract coverage section, the contract specifically and in bold addresses Seals and Gaskets, stating, "Leaking and/or failed seals and gaskets are not covered as stand-alone seals or gaskets." The fact that the customer's failed seal caused the breakdown resulted in a denied claim Endurance reached out to the customer to explain the reasoning for the denied claim

Justen is the best customer service person I have ever dealt withFabulos personalityand Extemley helpful

Complaint: [redacted] I am rejecting this response because: There was NOT multiple vehicles involved, and once I started to ask questions in depth about the warranty and the fact Jesse KNEW we were discussing a GTR and trying to say it was a Honda Civic and offered to reach out to others to where he was offering a good price for GTR quotes because a friend was purchasing one After I contacted the company in regards to me bringing up how the clutch was internal and beings that IF it had EVER failed would it be covered due to not being able to open the Transmission by Nissan that it warrants an ENTIRE transmission replacement they then proceeded to state my car was modified and has issues that I am just trying to get covered and said the manager told him to not even deal with the car anymore After speaking with Oscar on the phone he stated that Jesse seemed to be afraid of losing his job and the fact he told me to add him on Facebook over the phone and while we were talking due to my work schedule After being told he was afraid and in fear of losing his job, I then received a friend request from him using his girlfriends name and creating a FRESHLY made facebook account to try getting in contact with me behind the companies back or harass me I went to them because of the price the dealer wanted for an extended warranty due to mine coming up and expiring on the 13th of July and wanted to continue keeping my car covered and shopping around From the beginning Jesse was given the VIN number over the phone for the GTR and all email traffic proves and states that we discussed pricing and options on the GTR I was interested in purchasing the warranty and was going to pay for it in full, but wanted in depth questions in regards to how the warranty would cover certain items I had questions about I want the company to pay for HALF of what a warranty will be from either Nissan or another company that is Revdex.com accredited I was lied to, told that we were never discussing a Nissan GTR, and the fact of going behind the companies back to facebook request me WITH PROOF and screen shot of the friend request AFTER the fact of speaking with management about Jesse, and feeling as if he was trying to harass me or retaliate if he was fired from his job when they said giving out his facebook information is against company policy also I spent a couple of weeks talking with Jesse and also asked to speak directly to his manager after finding out he told him and replied to me in email that it seems like I am trying to cover a modified car and exisiting conditions and while he was talking to his manager in the background told him to give my number and leave a voicemail vice speaking to me directly during the situation once Jesse stated on the recorded phone calls of everything we had discussed and him stating the manager believed my car has issues and trying to get items covered and to not deal with me and tell him we cannot help him No customer should ever be treated the way I was, and be lied to, and to feel harassed by an employee that was told he could be at risk for losing his job The employee had my personal information, and if he does get fired I do not trust someone who lied to another Employee (Oscar) that originally began to look into the situation Sincerely, Brent Gunn

MrSteven [redacted] was VERY helpful with me, helping me with my warranty & coverage! I would definitely recommend him as a representative, he's great! Great communication, positive attitude, etcThis business seems pretty awesome! All of the customer service staff is amazing!

My customer service was excellent thanks to [redacted] . He always followed through and keep me updated with the process.

During my customer service experience, Justin was very professional, patient and answered all of my questions and concerns during my callHis kindness was greatly appreciated in a world of electronic voices stating, "If you want this, press #1, if you want that, press #2" I have not had an actual experience with having my vehicle serviced yet under this warranty plan so I cannot give any input on that aspect of it