Endurance Warranty Services, L.L.C.

Michael [redacted] of endurance customer service was amazing but the two week process of trying to find ways not to pay my claim rather than process of accepting claim by insurance co was totally unethical and out of bad faith business ethics

Complaint: 11546433
I am rejecting this response because: Just a quick tally, between both plans purchased through Endurance, I have paid over $1500. Unfortunately Endurance is very good at manipulating and spreading false information, as they did when they rejected my warranty claim. When a payment was missed, I called back and asked to cancel the warranty, but was talked into a new, lower coverage and slightly lower priced one instead. That was clearly in the interest of keeping a customers business, not customer service. I didn't initiate the repair claim, the ** dealership did. I was given three different reasons that the claim was denied, and after more than ten phone calls to Endurance I was told that there was nothing they could do. The dealership said that it absolutely wasn't due to continued operation of the vehicle, but didn't know how to prove to Endurance that this was the case, so I the customer was at two dead ends. No one from Endurance ever tried to contact me on the inaccuracy of the purchase price, as phone logs can prove, and I asked several times for Endurance to please send me a copy of the formal letter of deinal for the service request, and was given varying excuses as to why it couldn't be provided. It still has not been given to me. The mistreatment of customers and shady business practices of Endurance are well documented, and their lack of integrity as a company is baffling. I now have to pay $4700 for a new transmission due to a faceless company not doing it's job. This has completely disrupted my life, and I don't have the means to replace it any time soon. If I hadn't paid $1500+ to Endurance, I'd have a savings and somewhere to turn to to pay for these repairs. Any type of refund would be greatly appreciated, but not expected. I appreciate both the Revdex.com and Endurance representatives who have helped facilitate this communication.
Sincerely,
Nicholas [redacted]

Customer service manager Eddie [redacted] helped me lower my payment due to my hardship.

This company mailed me a letter saying that my warranty on my vehicle was about to expire when it was still under the factory warranty. They also could not verify my information when I tried to ask about the matter. In other words, they posed as the current business that handles my warranty with my dealership and stated that a nonexistent warranty with them was going to expire. Unbelievable! The customer service representative also seemed quiet when I asked them about my account information. It was almost as if they had something to hide. They were really quick to ask about my card information though. I later found out from my father that they had tried to cheat him out of his money in the same way when he purchased a vehicle too.

I am currently working on a claim and I'm having issues with the claim being approved.

I feel that the customer service of [redacted] was excellent she pinpointed the problem and got it resolved any quick fashion.

I just had a conversation with an "agent" to discuss quotes and coverages and was surprised when he started to apply pressure to buy a contract today. Even after stating that I was going to have to think about it, he went on and on about how great the company was and how great of a deal it was. Then I stated that the reason why I'm not ready to decide now is because I still have 4 months of manufacturer powertrain warranty. He insisted that it was untrue and even went so far as to imply that ** was lying to me about it. I wouldn't have written this review if he hadn't used such a deceitful tactic. Beware if you talk to this company about a warranty. They seem to be willing to lie to get your business.

Complaint: [redacted]
I am rejecting this response because:My complain was about deceiving sales person not about denying my service I was actually going to cancel  anyway before denying my service after I found out how much they actually charging me . about the millage    I told the salesman or as he told me was the manager  that I don't have the car with me but I know it's little over 88000 miles and he said lets just put 88000  .
The preexisting condition  that I denied at the dealer   was fixed elsewhere  , I denied it because they asked for $2100.00  for something that cost me $1500.00 elsewhere  do you think it make since denying $2100.00 service at the dealer and pay $2700.00 for Warranty  that I am not even sure they will cover it ?
I was buying warranty  because I wanted to keep the car at least 3 more years  and I don't want to start having more problems .
if your sales people  were honest from the beginning  they've could have checked the car fax  and asked me if I already took care of  the repair the dealer requested and get also the mileage from there  before you get my money and call me  a liar .
by the way the repair that the mechanic I took the car  to and left  , I found out he lied  about the whole thing ,  didn't have transmission problem and I only took it to check why I have the engine light on  and told me to leave it   and he called you guys and  told you transmission  and I am glad you didn't approve  because I was gona be scamed  and it was just a  wheel sensor .
anyway I already sent my mileage and notarize  and request a refund  .
Thank you
Thank you
I sent the millage  that has been notarize and a request for refund
Sincerely,
Ihab [redacted]

On January 30, 2017 the customer contacted Endurance and purchased an Endurance Superior vehicle service contract for his 2014 Volvo XC60 with 70,532 miles on the vehicle. Upon agreement to purchase the vehicle service contract, the customer was transferred to Endurance's Sales Verification...

Department where a verification representative went through the contract terms a second time with the customer and made the customer aware of the contract's thirty day and 1,000 mile waiting period.  If the cause of a repair is found to have occurred during or prior to the waiting period the claim will be denied.  The customer filed a claim just after the waiting period ended.  Endurance places extra scrutiny on claims filed immediately after the contract's waiting period to ensure the customer did not simply pay a down payment on a vehicle service contract and drove with a problem until the waiting period ends.  Endurance's agreed to pay the cost of the claim and the customer is satisfied.

Endurance Warranty Service gets a 5 STAR rating from me. I had to use the service for the first time since purchasing my 2006 [redacted] They paid a $1800 bill for CAM shaft positioning sensor, engine oil cooler, and front drive shaft propeller. They however did not cover the Tire Pressure Monitoring Sensors ($715) or the rear break work ($285) which I didn't expect them to anyway. Those are maintainance repairs. All in all they did all the work. The repair shop called them, they sent out an inspector to verify that the shop wasn't replacing parts that did not need replacement, the inspector submitted his report and Endurance paid thier portion of the bill with not hassle or arguement. I paid a $100 deductible for my portion of the covered parts and that was it. I would definitly purchase another Endurance Extended Warranty from this company in the future.

Excellent customer service , friendly , helpful, engaging, every company should have people like him , an asset to the company!

On March 2, 2016 the consumer contacted Endurance and purchased an Interstate National Dealer Services (Interstate) Xtra Supreme vehicle service contract for his 2010 [redacted] & Country.  At the point of sale and during the verification process, the customer was made aware of Endurance...

30 day money back guarantee and was also provided with the complete coverage details of the vehicle service contract.  The customer was also provided a hard copy of the vehicle service contract which was sent via [redacted] Critical Mail with delivery confirmation.  Please be advised Endurance is strictly the seller of the vehicle service contract.  Endurance sold the customer and Interstate contract.  Interstate is the administrator/obligor of the vehicle service contract which means Interstate administers (approves or denies) the claims and is obligated to pay for the approved claims.  Endurance plays no role whatsoever in the approval or denial of claims. Endurance had no knowledge of the claim denial until the customer complained to the Revdex.com.  Endurance spoke to customer and offered to cancel the customer's policy, waive any applicable cancel fees and issue a pro-rated refund. However, the customer stated he still wants to keep the warranty and he intends to seek legal action against Interstate.

I was very satisfied with the customer service that I received...

A very good and excellent service