Endurance Warranty Services, L.L.C.

Overall the service has been greatI have not had any issues with the extended warranty company at allMy only issues have been with the dealership itselfEveryone affiliated with this company has been more than helpfulNo problems with claims, no hassles or intimidating representivesGreat service thus far

This company is all show and no substance I took my car to the dealership who contacted the warranty company Endurance had to send out an inspector, it took hours, then when the inspector showed up it took another (so far) to get an ok In the meantime they only allow for days of car rental and none on the weekend (what if you work on weekends) I am told I have the best plan through this company If this is the best what is the worst? Don't waste your time its a scam business they take my money every month but when it comes to using the service they find a way to make it not work for you Their customer service is awful manned by uneducated, literally rude people They talk over you and just keep passing you from one department to the next They don't open till 10am EST and are closing shop around 4pm They are set up to make sure that the customer is shifted around so much that they just give up trying Will be sure to inform all who care to go somewhere else

Mr Eddie thank you so much for all your help ..there inst a lot of companies that would go as far as Endurance does to help there customers out You are truly a diamond in the ruff

I just wanted to say that Martin *** over at endurance is a great person above all! He makes *** service his number priority and to be a priority in the business industry nowadays is rare! He went above and beyond to help me and my family! You should be thankful to have him on your endurance team! He truly is a blessing! You're awesome Martin and because of him and his great service I will be recommending endurance to my friends and family! Thanks so much!

The consumer did receive a full refund for the amount paid into the contract Further the consumer will receive a good will amount towards the denied claim

Customer service has been excellent on every issue I brought before it

Nicole *** is excellent at customer service!

Martin *** with Endurance was a great help! He provided excellent customer service and has gone above and beyond to assist me with my issue! I look foreword to working with Mr*** and enduranceThank you Martin *** for your excellent customer service I am now one proud customer of endurance!

On September 17, 2015, the customer contacted Endurance and purchased an *** *** Dealer Services vehicle service contract for his *** *** with 90,miles on the vehicle. At the point of sale and during the sale’s verification
process, the customer was made aware of Endurance’s 30-day money back guarantee and the complete coverage details were explained. The customer also was provided a hard copy of the vehicle service contract which was sent via USPS Critical Mail with delivery confirmation. Please be advised Endurance is strictly the seller of the vehicle service contract. Endurance sold the customer an *** *** Dealer Services vehicle service contract. *** is the administrator/obligor of the vehicle service contract which means *** administers (approves or denies) the claims and is obligated to pay the approved claims. Endurance’s Customer Service Manager spoke to the customer and the customer is now very clear on Endurance is versus ***. Our office, as the seller of the policy, gets involved on occasions when the vehicle service contract company denies a claim by calling the company on the consumer’s behalf to ascertain why the claim and denied and put forth the best case for the warranty company to approve the claim. *** held up the customer’s claim first for required maintenance documentation and then the customer was getting contradicting information and unnecessary delays from the *** Claims Department. Endurance’s Customer Service Manager got an *** Claims contact involved in the customer’s claim and also contacted the repair facilityOur manager is also trying to help the customer get a rental car*** is now moving the claim forward. The customer was relieved that Endurance’s Customer Service Manager has taken over and *** is moving forward with claim

This is in reference to Endurance Vehicle Service Contracts
If you are looking for an extended warranty company run from this one I was sold a supreme contract with the statement from the sales man "bumper to bumper, I have a *** and have lost two sensors that has cost me over $in repairs Their bumper to bumper sales pitch is only valid if the front and back bumpers are touching and there is no vehicle in-between
The Diesel engine has a DEF system that requires a heater and sensor to keep the fluid at a proper temperature They are excluding this claiming that it is a catalytic converter and part of the exhaust system The whole engine is part of the exhaust system using their logic Nowhere is there a diesel exclusion in their contractJust references to gas related emissions systems and them drawing comparisons to the diesel DEF system
They offered to lower my contract by $but not cover the repairThis is to my mind an admission that perhaps they were not clear on the contract So what happens next time? And the next? They get the money and the consumer gets nothing but a worthless little booklet telling you what they will not cover for you spending your $

In response to the complaint listed above, we see this customer does not have a current policy with our companyWe can also provide confirmation that she will not be charged whatsoever since she has chosen not to purchase coverage on her vehicleWe apologize for any inconvenience that may have
been experienced but we do want to completely assure that we always follow our customer's wishes whether they choose to purchase a vehicle service contract or notEndurance will always strive to provide each and every consumer with the highest level of service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
To whom it may concern I *** *** would like to retract my complaint against Endurance Warranty Company because I made a
mistake its complaint number *** Thank you *** ***
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/04/27) */
In response to the case number listed above, we understand this consumer received an offer from usOur company provides vehicle service contracts for customers that have an expired factory warranty or if it is approaching expirationThe email
was just an opportunity to extend coverage for the vehicle before it is too lateWe receive information on potential customers from dealers, auto insurance companies, repair shops, online information entered, etcWe apologize for any erroneous information and any inconvenience it may have causedWe provide this service to consumers across the country and many do take advantage of this serviceWe have immediately placed this consumer on our Do Not Email list and will cease any further communication moving forward
At Endurance, we pride ourselves in providing excellent customer service to each and every individualPlease call us at XXX-XXX-XXXX with any questions, comments, or concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/04/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The customer service is excellent! They took care of my issues and were very pleasant

Nicole was a pleasure to work withVery.professional and knowledgeable

By far one of the best experiences dealing with company in a long timeA shineing example of what American companies used to be like and should be like todaySpecial thanks to *** ***

In response to the complaint listed above, we see this policy was cancelled per the customer's requestWe attempted to contact the consumer to confirm this without any successThe refund has been processed and sent to the customer's address on fileEndurance will always strive to provide each and
every consumer with excellent customer service

*** *** *** *** and *** *** are the best people to talk to at Endurance warranty, and you need more people like them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***