Endurance Warranty Services, L.L.C.

Endurance reviewed the information with this specific consumer to ensure a resolutionAfter a thorough investigation, Endurance determined this to be a complaint against the administrator of claims.On March 15, the consumer contacted Endurance and purchased an *** *** ***
Services (***) *** vehicle service contract for her *** *** At the point of sale and during the verification process, the consumer was made aware of Endurance's 30-day waiting period and was also provided with complete coverage details of the vehicle service contract.Please be advised that Endurance is strictly the seller of the vehicle service contract Endurance sold the consumer an *** vehicle service contract *** is the administrator/obligor of the vehicle service contract which means *** administers (approves or denies) the claims and is obligated to pay the claims Endurance plays no role whatsoever in the approval or denial of the claims.Endurance, as the seller of the policy, gets involved on numerous occasions when the vehicle service contract company denies a claim by calling the company on the consumer's behalf to ascertain why the claim denied and to put forth the best case for the warranty company to approve the claim *** denied the claim for the repair because of a pre-existing condition.Endurance will issue a full refund upon customer’s request and will always provide every consumer with excellent customer service

I have had a good experience with Endurance Warranty Services, LLCSpecifically with Kelsey *** in the billing deptand Eddie *** They have been so helpful and definitely would recommend their warranty services

Overall the service has been greatI have not had any issues with the extended warranty company at allMy only issues have been with the dealership itselfEveryone affiliated with this company has been more than helpfulNo problems with claims, no hassles or intimidating representivesGreat service thus far

In response to the complaint listed above, we see this customer does not have a current policy with our companyWe can also provide confirmation that she will not be charged whatsoever since she has chosen not to purchase coverage on her vehicleWe apologize for any inconvenience that may have
been experienced but we do want to completely assure that we always follow our customer's wishes whether they choose to purchase a vehicle service contract or notEndurance will always strive to provide each and every consumer with the highest level of service

Nicole *** is excellent at customer service!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
To whom it may concern I *** *** would like to retract my complaint against Endurance Warranty Company because I made a
mistake its complaint number *** Thank you *** ***
Sincerely,
*** ***

This is in reference to Endurance Vehicle Service Contracts
If you are looking for an extended warranty company run from this one I was sold a supreme contract with the statement from the sales man "bumper to bumper, I have a *** and have lost two sensors that has cost me over $in repairs Their bumper to bumper sales pitch is only valid if the front and back bumpers are touching and there is no vehicle in-between
The Diesel engine has a DEF system that requires a heater and sensor to keep the fluid at a proper temperature They are excluding this claiming that it is a catalytic converter and part of the exhaust system The whole engine is part of the exhaust system using their logic Nowhere is there a diesel exclusion in their contractJust references to gas related emissions systems and them drawing comparisons to the diesel DEF system
They offered to lower my contract by $but not cover the repairThis is to my mind an admission that perhaps they were not clear on the contract So what happens next time? And the next? They get the money and the consumer gets nothing but a worthless little booklet telling you what they will not cover for you spending your $

Initial Business Response /* (1000, 5, 2015/04/27) */
In response to the case number listed above, we understand this consumer received an offer from usOur company provides vehicle service contracts for customers that have an expired factory warranty or if it is approaching expirationThe email
was just an opportunity to extend coverage for the vehicle before it is too lateWe receive information on potential customers from dealers, auto insurance companies, repair shops, online information entered, etcWe apologize for any erroneous information and any inconvenience it may have causedWe provide this service to consumers across the country and many do take advantage of this serviceWe have immediately placed this consumer on our Do Not Email list and will cease any further communication moving forward
At Endurance, we pride ourselves in providing excellent customer service to each and every individualPlease call us at XXX-XXX-XXXX with any questions, comments, or concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/04/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I just wanted to say that Martin *** over at endurance is a great person above all! He makes *** service his number priority and to be a priority in the business industry nowadays is rare! He went above and beyond to help me and my family! You should be thankful to have him on your endurance team! He truly is a blessing! You're awesome Martin and because of him and his great service I will be recommending endurance to my friends and family! Thanks so much!

Customer service has been excellent on every issue I brought before it

The consumer did receive a full refund for the amount paid into the contract Further the consumer will receive a good will amount towards the denied claim

On September 17, 2015, the customer contacted Endurance and purchased an *** *** Dealer Services vehicle service contract for his *** *** with 90,miles on the vehicle. At the point of sale and during the sale’s verification
process, the customer was made aware of Endurance’s 30-day money back guarantee and the complete coverage details were explained. The customer also was provided a hard copy of the vehicle service contract which was sent via USPS Critical Mail with delivery confirmation. Please be advised Endurance is strictly the seller of the vehicle service contract. Endurance sold the customer an *** *** Dealer Services vehicle service contract. *** is the administrator/obligor of the vehicle service contract which means *** administers (approves or denies) the claims and is obligated to pay the approved claims. Endurance’s Customer Service Manager spoke to the customer and the customer is now very clear on Endurance is versus ***. Our office, as the seller of the policy, gets involved on occasions when the vehicle service contract company denies a claim by calling the company on the consumer’s behalf to ascertain why the claim and denied and put forth the best case for the warranty company to approve the claim. *** held up the customer’s claim first for required maintenance documentation and then the customer was getting contradicting information and unnecessary delays from the *** Claims Department. Endurance’s Customer Service Manager got an *** Claims contact involved in the customer’s claim and also contacted the repair facilityOur manager is also trying to help the customer get a rental car*** is now moving the claim forward. The customer was relieved that Endurance’s Customer Service Manager has taken over and *** is moving forward with claim

Martin *** with Endurance was a great help! He provided excellent customer service and has gone above and beyond to assist me with my issue! I look foreword to working with Mr*** and enduranceThank you Martin *** for your excellent customer service I am now one proud customer of endurance!

*** *** *** *** and *** *** are the best people to talk to at Endurance warranty, and you need more people like them

Ms *** refund check was accidentally sent to her former address and not the current oneOn yesterday, March 7th, the refund check was resent to the correct verified addressThe Manager of our customer service department has reached out to Ms *** to apologize for any unprofessional
contact she had with any of Endurance's employeesMs *** has accepted our apology and has direct contact with the department manager

By far one of the best experiences dealing with company in a long timeA shineing example of what American companies used to be like and should be like todaySpecial thanks to *** ***

The customer service is excellent! They took care of my issues and were very pleasant

Nicole was a pleasure to work withVery.professional and knowledgeable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

In response to the complaint listed above, we see this policy was cancelled per the customer's requestWe attempted to contact the consumer to confirm this without any successThe refund has been processed and sent to the customer's address on fileEndurance will always strive to provide each and
every consumer with excellent customer service