Endurance Warranty Services, L.L.C.

Endurance contacted the consumer's power of attorney (POA) and apologized for any inconvenience The payment posted to the payment plan company after Endurance received the consumer's intent to cancel letter was refunded back to the consumer Endurance contacted the payment plan company in this regard The customer was also mailed a pro-rata refund using the remaining funds in the account, based on a cancellation date as the receipt of the certified letter Endurance's Customer Service Representative confirmed the refund amount with the consumer's POA holder

Steve was awesome , he said he would follow up with the next day and he really did !! I did not have to call him he really did call back to check up with me , now that's what I call service Thanks Steve

Complaint: [redacted] I am rejecting this response because:i haven gotten any refund on this I used different cards Sincerely, Ahead ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me To Whom it May Concern: I would like to retract my complaint, Complaint # [redacted] , against Endurance because I complained against the company in error I submitted the complaint before speaking with the manager Thank you Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that although it's not what I would call good business practice, I will accept the latest offer as satisfactory to me Sincerely, Dennis [redacted]

Please be advised, as the customer stated in his complaint, per the customer's conversation with Endurance's Customer Service agent, he mailed Endurance a letter requesting cancellation of his vehicle service contract during the first week of July Because there are multiple parties involved in the vehicle service contract coverage, Endurance asks consumers to allow for up to days to receive consumer's refund for the unused portion of the vehicle service contract coverage Endurance expedited the refund process for the customer On July Endurance attempted to contact the customer to ensure the customer received his refund, left a voicemail on home phone and cell phone and did not receive a call back Endurance assumes the customer received his refund

Talking about true customer service this gentleman was tops!He showed that ppeople are human and that [redacted] in real! Rather than make memore embarrasse of stressed he was very understanding and patien! HHE should be the poster person for exceptional customer service! On a scale of - 10? He gets 15!

Initial Business Response / [redacted] (1000, 5, 2014/12/30) */ In response to the case number listed above, we understand this consumer received a notice from usOur company provides vehicle service contracts for customers that have an expired factory warranty or if it is approaching expirationThe notice was just an opportunity to extend coverage for the vehicle before it is too lateWe apologize for any inconvenience it may have causedWe would like to make clear that there are other companies that send out similar notices but do not put a name or return addressWe do not make any outbound calls to potential consumers whatsoeverOur records indicate that we have not had any contact with this consumer and we believe he might have been in contact with a different companyIn order to resolve the matter, we have immediately placed this consumer on our Do Not Mail list and will cease any further communication moving forward At Endurance, we pride ourselves in providing excellent customer service to each and every individualPlease call us at XXX-XXX-XXXX with any questions, comments, or concerns you may have

THIS IS THE 2ND PLAN I HAVE TAKEN OUT WITH EDURANCE.....BOTH TIMES WITH [redacted] IS A PLEASURE TO WORK WITH AND ALWAYS HAS A POSITIVE ATTITUTE ...THAT MAKS FOR A VERY NICE SALES EXPERIENCE....THANK YOU [redacted]

[redacted] was wry helpful in solving this problem today, I was frustrated at first , and hel really was kind and patient

Endurance reviewed the internal notes regarding the consumer's transaction as well as interviewed the sales, verification and customer service agents involved in the transaction On April 11, the consumer contacted Endurance and purchased an [redacted] (***) Xtra Supreme vehicle service contract for his [redacted] During the verification process (the recording is attached) the consumer confirmed the car's mileage was 140,miles The verification agent marked the file as "exact mileage" upon the consumer confirming the mileage Please be advised that Endurance is strictly the seller of the vehicle service contractEndurance sold the consumer an [redacted] vehicle service contract [redacted] is the administrator/obligor of the vehicle service contract which mean [redacted] administers (approves or denies) the claims and is obligated to pay the claims Endurance plays no role whatsoever in the approval or denial of claims In the consumer's complaint, he states "...the representative was being completely unprofessional and saying that he was going to void the contract..." The representative the consumer is referring to is an [redacted] representative, not and Endurance representative [redacted] had the confirmation of mileage from the sales verification where the consumer stated his car had 140,miles at point of purchase and in contradiction, had a [redacted] report that showed the car had 143,miles months earlier on June 18, Per the vehicle service contract the consumer's claim was denied because of the mileage discrepancy Until the consumer is able provide proof from before he purchased the vehicle service contract that his car had lower mileage than 140,miles and refute the [redacted] report the claim will unfortunately remain denied

I want to thanks Eddie [redacted] for all his help he was able to give me I truly thank Endurance for having someone like him

I bought a Endurance Warranty on a pickup I found over the Internet. When I went to get the truck it was nowhere near as described. I cancelled the purchase. Endurance gave me my deposit back in one phone call. The Truck dealer is trying to steal my deposit. I wish everyone in this transaction worked like Endurance

Their customer service is very helpful and polite They seemed to really care about my issue and resolved it right away while I was on the phone I would recommend this company to my friends if they were looking for an extended warranty

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meEndurance went above and beyond to resolve the complaint Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

In response to the above referenced case number, Endurance reviewed the information attached with this specific consumer to ensure a resolution. After a thorough investigation, Endurance determined this to be a complaint against the administrator of claims. The obligor/administrator of the... contract is Interstate National Dealer Services (INDS). A claim was filed directly with INDS by the consumer and the claim was approved. Endurance does not approve or deny any claims whatsoever therefore we accordingly contacted INDS in order to uncover a reason for the consumer issue. INDS informed Endurance that the claim was approved for a failed engine lifter and the claim was paid in the amount of $ 1,533.68. To this point, the consumer has only invested $ 311.94 into this policy which shows great advantage of having this protection plan. We understand the dealer recommends replacing all of the lifters in the engine however the contract can only cover the components that have failed. Dealerships will always recommend replacing everything possible however the service contract only covers failures that have occurred at the time of repair visit. The consumer should not pay for any additional recommendations because if an additional lifter fails in the future, then the coverage will pay for that repair also once it occurs. Endurance wanted to provide all of the details of this case in the interest of customer service and understanding. Endurance will always strive to provide each and every individual with excellent customer service.

From: [redacted] Date: May 22, at 11:39:AM CDT To: " [redacted] @bellsouth.net" < [redacted] @bellsouth.net> Subject: Revdex.com complaint against the wrong company - # [redacted] email: [email protected] To Whom it May Concern: I would like to retract my complaint, Complaint # [redacted] , against Endurance because I complained against the company in error I submitted the complaint before speaking with the manager Thank you

I spoke with Justin at Endurance Warranty Services and he is a very informative member of EnduranceHe also reduced my payments and increased the coverage on my extended warrantyAgain Great Job, Justin!

Eddie [redacted] gets a from me, on a scale of 1- to- He is very polite & knows his business, pleasant to talk to, and service above what is exceptedI will certainly tell all my family & friends about ENDURANCEThank you Sincerely Robert [redacted] Poof Gone