Everbuying.com

Review: I ordered cell phone and cases paid for the expidited shipping got no tracking number called fed ex called ups no one knows any thing about it..

I have tried calling the company the message is barely understandable..I have submitted complaints they call ticket numbers with promise of reply in 24 hours...no reoly 5 days later.Desired Settlement: I would like either my phone and cases or my money refunded.

Business

Response:

Initial Business Response

Dear [redacted],

Thank you for taking your time write review on our website. We wish to apologize for any inconvenience that we may have caused.

I have checked your order and so sorry to tell you that the phone in your order is out stock so we have not shipped your order. Would you mind choose the other one to replace it? We have sent you email about it. Please keep contact us with the email. We will do our best to fix the problem for you.

Thank you for your feedback and patience.

Kindly

Everbuying Customer Service Manager

X-XXX-XXX-XXXX

customer support pro and after----->SUPER

free shipping------->PERFECT

low prices----------->GREAT

all items------------->LOVELY

what else want someone from one internet shop?

everything is here in EVERBUYING

thank you everbuying.I trust you.continue nice job

Review: To EverBuying.com

I am complaining about an order I placed on 04/26/2013 and have yet received a response about my order.

On your website it states order has been shipped out but the tracking number does not work. This order is a gift and I don't know when it is coming.

ORDER# EXXXXXXXXXXXXXXXX

MODEL# WMXXXXXXX

TRACKING# LNXXXXXXXXXCN

I need to know something as soon as possible because this is crazy. This is my first time ordering from this site and the last. Bad experince!Desired Settlement: I WANT MY MONEY BACK INTO MY ACCOUNT. NO QUESTIONS ASKED, NO DISCOUNTS, NO NEGOTIATING!!

THANK YOU!

Business

Response:

Business' Initial Response

Dear [redacted],

We are so grateful for this feedback. It means a lot to us.

I want to start by offering a personal apology to the customer affected.

From time to time with thousands of shipments there will be an occasional issue with shipping. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.

We are going to reach out to this customer to apologize personally and to see if we can make an accommodation they will find acceptable.

Kindly,

[redacted],Everbuying Customer Service Manager

[redacted]@everbuying.com

Review: I ordered an mp3 player from them and it was never delivered. I asked for a refund and they told me to wait a certain amount of time and then if it still wasnt here they would gladly refund my money. the item never showed up after said amount of time and they are now telling me I need to wait even longer. they shipped it via usps and according to the usps the item was never in their hands.Desired Settlement: All I want is my money back.

Business

Response:

Dear customer,

Thank you for your feedback. First, I want to offer my sincerest apologies to you for the issue. I checked your order and found it is free shipping, for free shipping, sometimes it may need more than 2 month to arrive after we shipped out. As it will transportthe packages overland by truck or overseas by ship which is much slower than air transport. And there may be accidents or delays that affect the overall shipping time. Your order was shipped out on May 5. As you have not request the tracking number when you placed the order so your package cannot be tracked online. We would appreciate if you could wait 2 more weeks. If you still cannot get the package, we would offer you full refund for the package. Thank you very much for your understanding and patience.

I ordered the case for Xiaomi Powerbank 5000 mAh.

The order was shipped the same day I paid for it.

I made a mistake in the shipping address and Support team corrected this in couple of hours.

It took around a week to get it.

There are a lot of fake Xiaomi products nowadays on many Chinese website but t Everbuying they sell only authentic Xiaomi goods.

I highly recommend this website to shop for original Xiaomi products.

Ivan

Review: Suspicious. Money deducted from my account and then told product was not in stock and would not be in stock for a long time.

Below is the order of communication of payment received and undelivered promise after payment ($816.08) was made.

Adminstrator(ran)At :09/24/2013 03:16:52 AM

Dear [redacted],

Thank you for placing the order with us.

I'm sorry to tell you that NCXXXXXXX is not in stock and it will be restocked in 3-7 days, UUXXXXXXX won't be restocked for a long time, would you like to replace it?

We are sorry for any inconvenience that may cause.

Yours sincerely,

Ticket: ATXXXXXXXXX

Post by: [redacted]

Order Number: EXXXXXXXXXXXX[redacted]

Subject: confirmation for the payment

Content: Dear valued customerï''

Thank you for placing your order with our company, We've received your payment today and we are going to ship arrange the shipment, but before the shipment we need your attention:

1) As it is a larger order to us, according to our company policy, we can not ship out the order until the payment information has been confirmed. Your understanding and attention are highly appreciated.

2) Would you please provide us with one copy of your identity card or passport or driving license and a copy of your credit card (for credit card Security ,you can just leave your name and the last 4 numbers visible, cover the other numbers ) via emailï''Please just take photos for the attachments. Don't worry about it, we just want to make sure that this transaction was indeed made by the card holder, and we won't use it for any other purpose.

3ï''would you please help us confirm the address information as follows:Grand total for the order:

Receipt address Line1:

City :

States :

Zip Code: :

Country :

Contact telephone (very important):

The recipient's full name ï''

We are really sorry for all the inconvenience and delay for the shipment regarding this issue.

Please feel free to give us a call or send us emails if you have any questions about this order.

Hope for your reply soon,

Best Regards

Thanks

State:

Closed

Service rating:

Service Assessment: I would like to rate later.

Adminstrator(elena)At :09/23/2013 12:05:20 AM

Dear valued customerï''

Thank you for placing your order with our company, We've received your payment today and we are going to ship arrange the shipment, but before the shipment we need your attention:

1) As it is a larger order to us, according to our company policy, we can not ship out the order until the payment information has been confirmed. Your understanding and attention are highly appreciated.

2) Would you please provide us with one copy of your identity card or passport or driving license and a copy of your credit card (for credit card Security, you can just leave your name and the last 4 numbers visible, cover the other numbers ) via emailï''Please just take photos for the attachments. Don't worry about it, we just want to make sure that this transaction was indeed made by the card holder, and we won't use it for any other purpose.

3ï''would you please help us confirm the address information as follows:Grand total for the order:

Receipt address Line1:

City :

States :

Zip Code: :

Country :

Contact telephone (very important):

The recipient's full name ï''

We are really sorry for all the inconvenience and delay for the shipment regarding this issue.

Please feel free to give us a call or send us emails if you have any questions about this order.

Hope for your reply soon,

Best Regards

Thanks

[redacted] At :09/23/2013 09:40:37 AM

Hello, please let me know when you receive this. Thanks.

Shipping and billing address:

XXXXX NW [redacted] FL XXXXX

United States of America

[redacted] :09/23/2013 05:41:46 PM

Dear [redacted]

Thanks for your reply,

We will arrange the shipment soon and send the order to the address you requested, and give you the tracking NO. soon. Please wait for it.

Please feel free to contact us if you have any questions regarDesired Settlement: I placed an order for 10 items to use for educational purposes (youth). I needed these items within a certain amount of days. My payment was deducted. I made good on my end and I expected this company to ship the items as promised. After sending a copy of my driver's license and credit card, I am told that the items are not in stock and won't be in stock for a very long time. Fortunately, I crossed out pertinent information on the license and credit card. In summary, I need a REFUND immediately in the amount of $816.08. I will watch my account very closely daily for any suspicious activity.

In addition, everbying.com promised expedited shipping and I paid extra for insurance. I placed the order on 9/17/2013. Today is 9/24/2013 and I am now being told that they do not have the product in stock. Refund please.

I am very disappointed in everbuying.com

Business

Response:

Initial Business Response

Dear [redacted]

Thank you for taking your time to write the review, we are really sorry for the inconvenience. We have refunded the money to you, please kindly check your account. Thank you.

Everbuying Customer Service Manager

X-XXX-XXX-XXXX

[redacted]@everbuying.com

Final Consumer Response

Thank you for attention to this matter. Everbuying.com seems to have refunded the funds back into our PayPal account. I am still waiting to actually see if the funds will appear back into our account, which should take no longer than 5-7 business days. But, I trust this will go well.

I no longer wish to proceed with filing this complaint.

This company is deceptive in its conduct and sells goods that don't work. When a buyer tries to get their money back they are given the run around. They also pay other people to write positive reviews about them - see YouTube review in which a reviewer tells of how Everbuying.com sent them the goods to review.

My experience with them was terrible they would not stand by the product they sold to me.

This was my first order on this website (Order #EP[redacted]).
I ordered the Silicone Ring Clip for E-Cigarette.
There were a lot photos of this item on the item page and several reviews describing product in detail. This helped to choose this item and make sure that it will fit for my e-cigarette.
I was able to choose from multiple color options.
I received the parcel right at the time when the delivery time was estimated.
This shop provided me with tracking number and was helpful enough to update me on ETA for the delivery.
Clip ring was properly packed and arrived safely (not damaged)
I will recommend this online store for others (at least when you buy some accessories).

I recommend the store, very good range, quality products, responsive support. I will now constantly buy in this shop!!! I'm happy with the purchase!!!

Good quality of products and service

I ordered a mechanical watch and a wireless keyboard.

Both are in a very good quality and needed about 3,5 weeks to be delivered to Germany.

I had a question about the delivery and got an answer in 12 hours.

I am very satisfied and will buy a phone-case next.

Recommended!

I don't have any important complaint

I ordered a phone from everbuying online in august . I received my order ontime but shipping was long. thats not my compaint though . I statrted emailing them that on 10 / 13 / 2015 the phone started acting up and saying battery reached internal temperature high. I was supposed to receive a response in 1-2 days .then on 10 / 15/2015.the phone completely stopped working and wont even charge or turn on. I got a response on the 19th saying send info and pictures of the problem. I responded on the 20th that there arent any pictures to take due to the fact that the phone has no physical damage and that I have already explained my issue.I also provided all numbers on outer box above and under barcode and the 2 different imei numbers . I then responded on 22nd about why I havent heard back from them .still no response. I expressed my concern for wanting a refund due to the fact that with shipping and by the time I activated phone I didnt even have it a month.I also complained that this is a waste of my time and money because I have a phone that is not working yet I still have service on it that I still have to pay for. I just dont think this is fair.

Recently on this store I have order with smartphone HOMTOM HT 7 (order number EP**SSN[redacted] ) .There was a good discount for this phone and I quickly pay for it .
After few days they ship my order tracking number and also make photo of package . I recieve my parcel in good condition and without any problems . Also little later they ship additional accessories for this phone - free case and glass . This is really responsible and honest store with good reputation .
Before I have ordered about three orders and also recieve them quickly .I recommend to all , only positive emotions

Ordered scales. The price was one of the lowest on the internet. From the moment of payment before sending the last 2 days. Send a photo along with the parcel number of the track, which is very convenient. Sending reached in 18 days! Packed well. Goods match the description. My wife is happy. I plan to continue to work with this store.

I found in sales at this store cool thing that turned out to be very useful thing, work at least for me. Specified in the technical support availability and correct pricing, responded quickly, confirming the presence of the goods. Payment order and waited for the order arrived very quickly, very much. This product was very high quality and very useful to me. Completely satisfied with the purchase. Shop recommend. I plan to continue to buy it.

Excellent shop ! Very happy shopping in this store! A lot of high-quality goods! Very fast delivery ! Excellent support, fast respond to all questions.He spends a lot of shops SHARES, and store a lot of great discounted products. I advise everyone shopped at this store !!!

Everbuying is pretty great, I have made several orders on their site and haven't had any problems, all my orders were delivered fast with free shipping and the quality of the products is very good.

The prices are lower than on other sites, I really like it, I recommend Everbuying, very reliable, a great deal.

Gran telefono. Excelente calidad precio. La bateria dura bastante y el telefono funciona perfectamente.

Ordered product on July 11th was advised delivery by Sept 25. After not receiving I was asked to check w/post office & to verify address at which time I requested a refund. This is the response I received:

Dear Lisa,

We apologize with this delay and sincerely regret you have not received your order.

Unfortunately it appears that your order has been lost on the way.

After reviewing your order in detail, we found out you haven't purchased any insurance during the check-out.

Please understand that in such case we can only compensate you partially.

The shipping company is actually responsible for this loss which is sadly beyond our control.

However as you are a valuable customer for us, we are willing to help you the best way we possibly can.

Here are the best solutions we can offer you in this situation:

1)Accept a 50% refund of the product value on your Wallet ( Store credit)

According to our policy shipping fees are not refundable.Link: http://www.everbuying.net/m-article-id-16.html

The product value is USD$ 34.52, we can refund $17 on your wallet and exceptionally reward you with extra points (e.g. If your item is 1usd = 5 points

,3usd=3*5 points => get 15 points etc).

You can use both your wallet and points to purchase your future products.

Learn more about wallet benefits :http://www.everbuying.net/m-article-id-85.html.

Check out to use point :http://www.everbuying.net/m-promotion-active-12.htm.

The refund can be completed between 3-5 working day.

2)Reship the order

We can resend the order for you.

For this,you are responsible to cover the 50% of product value and shipping fee.

So that we can arrange the reship.

I bought a new phone model Asus Max in this shop. Phone quickly sent to Ukraine. Phone liked: a large screen, powerful battery, a good camera. The phone was international firmware, you can immediately use. I was very pleased with the work shop.