Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R).Our records indicate that you enrolled with Freecreditreport.com(R) on September 09, 2014, and followed by a request to cancel the membership on January 25, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on January 27, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION:When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We apologize for any misunderstanding or inconvenienceIn your complaint you stated that the number provided on the website did not allow you to speak to a representativeWe have tested the number in question (###-###-####), and can confirm that it is working as intendedWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on September 7, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on September 16, 2016, and on or about the 16th of each following monthA welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective January 16, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to youOn December 29, 2016, a one-month refund was issued in the amount of $($plus $tax).Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued an additional refund totaling $($plus $tax) on January 4, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

ThanksThe issue is resolved Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on December 16, 2014, and followed by a request to cancel the membership on February 09, We apologize for any misunderstanding or inconvenienceAs a courtesy we have issued a refund of $plus $sales tax for a total of $on February 09, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementIn regards to your request for reimbursement of the bank/credit card fees, our policy states that we are not responsible for any credit card fees, overdraft charges or bank fees if your account contains insufficient funds Since your credit card company/bank has assessed this fee, we recommend that you contact them as it relates to this matter At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with [redacted] Our records indicate that you enrolled with [redacted] on February 5, 2014, and followed by a request to cancel the membership on May 5, At the time of cancellation, a one month courtesy refund was issued for $ On April 19, your membership was upgraded to Experian Credit TrackerSM At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: PAYMENT INFORMATION When you order your credit report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee Please be advised that the price disclosed when you subscribed was $ We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, access to your credit report, as well as credit monitoring alerts which were updated daily Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on May 7, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian IdentityWorksSM Premium Our records indicate that you enrolled with Experian IdentityWorksSM Premium on January 4, 2018, for an introductory rate of $ The membership was not cancelled within the introductory period Consequently, in accordance with the published terms of our offer, the card provided was charged our monthly membership feeFurthermore, on March 21, 2018, your Experian IdentityWorksSM Premium membership was cancelledAt the time of cancellation, a one month courtesy refund was issued for $Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their orderWe have, as a courtesy, issued an additional refund totaling $on March 21, Please allow - business days for these funds to process to the credit card accountAt this time we would like to express our regret that your experience with Experian IdentityWorksSM Premium may not have met your expectation or our standard of excellence We feel it is important to keep our customers informed The following is an excerpt from our Global Terms and Conditions: Your paid membership in credit monitoring is effective for the period covered by your membership fee and continues upon your payment of the monthly/annual renewal feeRenewal fees for your membership will automatically be charged, at the then current rate, to the credit card or other billing source authorized by you, on the first day of each successive membership term, until you cancel your membershipWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on May 26,The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on June 3, A welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective June 21, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund totaling $on June 21, Please allow - business days for these funds to process to the credit card account At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $Credit report and FICO® Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

We are sorry to read of your dissatisfaction with our responseIn an effort to outline our binding policy position on the matter, we can advise the following:At this juncture, we are unable to delete your requested information from our customer database because we are obliged by both company policies and regulatory requirements to retain records documenting that our delivery of credit information to you is proper and in accordance with the Fair Credit Reporting Act and other applicable lawsOf course, as we realize the sensitive nature of this information, we maintain this data with great care for security and respect for the customer's privacy.We do understand and acknowledge your frustrationHowever, we trust that this explanation has gone some way to clarifying our policies and position on this matter

here is my credit card number [redacted] my name is [redacted] please let me know what else you need thank you [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We appreciate your feedback and have noted your concerns.In regards to your request for a receipt of purchase this is a business decision that is currently being reviewed.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships

I'm so sorry! Somehow I didn't see the entire message from Experian I only saw the bottom half indicating Important Information Can you delete my rebuttal? I see they are giving me a refund and I am very happy about it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Please see our previous response We apologize for any inconvenience or misunderstandingIn regards to your request for reimbursement of the bank fees, our policy states that we are not responsible for any credit card fees, overdraft charges or bank fees if your account contains insufficient fundsSince your credit card company/bank has assessed this fee, we recommend that you contact them as it relates to this matter We hope the above information is helpful to you in considering this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you so much for your help This resolves the issue completely I appreciate what you did Regards, [redacted] ***

Thank you for informing us of your recent experience with FreeCreditScore.comTMFreeCreditScore.comTM prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction Our records indicate that you enrolled with FreeCreditScore.comTM on February 8, 2015, and followed by a request to cancel the membership on February 10, 2015.At this time we would like to express our regret that your experience with FreeCreditScore.comTM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your free credit score here, you will begin your 7-day trial membership in FreeCreditScore.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We hope the above information is helpful to you in considering this matter

Thank you for bringing your concerns to our attention regarding the accounts opened at CreditScore.comTM and Experian Credit TrackerSM Our records indicate that you enrolled with CreditScore.comTM on April 13, 2012, and followed by a request to cancel the membership on September 29, Also in reviewing your customer file it appears you viewed your bureau credit report on April 18, Additionally, our records indicate that you enrolled with Experian Credit TrackerSM on July 18, Since the membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee, in the amount of $19.95, on July 25, and on the 25th of each subsequent month for the duration of the membership At this time we would like to express our regret that your experience with CreditScore.comTM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Upon date of enrollment, the following disclosure was displayed on our website: By ordering your 3-bureau credit report and scores you will begin 3-bureau credit monitoring and credit score trackingThe membership fee of $will be charged to your credit card account and your membership will continue automaticallyYou will receive email alerts whenever there is a significant change to your credit reports or scoresYou may cancel at any time We apologize for any inconvenience or misunderstandingCustomer satisfaction is our priority, as a courtesy we have issued a 12-month refund of $for CreditScore.comTM on October 3, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to clarify the $charged at the time of your enrollment Our records indicate that on June 30, you ordered a free Experian(R) credit report from Experian Credit TrackerSM which enrolls you into the 7-day trial of our monitoring productAlso in reviewing your customer file it appears you purchased and viewed your bureau credit report on June 30, At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundable We have issued a credit for $on July 6, When we issue a credit it takes hours to post to your financial institution, however it can take from - days for them to post the funds to your accountIt is also important to note that this refund should appear on your next credit card statement In the future we recommend visiting [redacted] which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companies We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with [redacted] .Our records indicate that you enrolled with [redacted] on July 16, 2015, and followed by a request to cancel the membership on April 7, Email notifications were sent to the email address you provided at the time of enrollment.Please be advised that on March 29, 2015, you membership was upgraded to Experian Credit TrackerSMAt the time of cancellation, a one month courtesy refund was issued for $to the credit card on fileCustomer satisfaction is our priority, as a courtesy we have issued an additional refund of $on April 23, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargePlease be advised that the price disclosed when you subscribed was $14.99.We apologize for any misunderstanding or inconvenience As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws To submit a request under the FCRA via Experian(R), please call ###-###-#### For reports requested under the auspices of FACTA, please go to [redacted] .We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to clarify the $charged at the time of your enrollmentOur records indicate that on January 18, you ordered a free Experian(R) credit report from Experian Credit Tracker? which enrolls you into the 7-day trial of our monitoring product and followed by a request to cancel the membership on January 19, Also in reviewing your customer file it appears you purchased and viewed your bureau credit report on Experian Credit Tracker?At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundable As a courtesy, during your call on January 20, 2015, we have issued a credit for $When we issue a credit it takes hours to post to your financial institution, however it can take from - days for them to post the funds to your accountIt is also important to note that this refund should appear on your next credit card statementIn the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companiesWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that [redacted] ordered a one dollar credit report along with a trial membership The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on June 14, A Welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, his paid benefits will cease, effective July 14, Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund totaling $on June 22, Please Allow - business days for these funds to process to the credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $Credit report and FICO® Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with freecreditscore.comTM We understand how upsetting a potential credit card fraud situation can be ConsumerInfo.com, Inc(“CIC”) is an affiliated company of Experian, the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal credit reports Our records indicate that a complimentary Experian credit score along with a trial membership in freecreditscore.comTM was ordered on November 12, utilizing a VISA with the last four digits Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on November 30, Additionally, our records show that you contacted CIC on June 3, 2014, and stated that you are the holder of the Visa, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your Visa In response, CIC cancelled the membership, and locked the account Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use Customer satisfaction is our priority, as a courtesy we have issued a refund of $215.88, plus $sales tax for a total of $229.32, on October 21, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles We hope the above information is helpful to you in considering this matter