Experian Consumer Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I still do strongly believe that they should change their policy and add a choice of simply checking your credit score for $1, as opposed to demanding you cancel the $membership in order to simply check your credit score Regards, [redacted] ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you ordered a credit report along with a membership in Experian Credit TrackerSM A Welcome email notification was sent to the email address you provided at the time of enrollment The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on January 16, 2016, and on or around the 16th of each following monthOn May 24, 2016, you contacted us to cancel the membership In accordance with our published refund policy, a refund of $was issued at that time.Our website describes the offer and the order form details the terms and conditions of the offer, including the introductory price of $for the first month and continued billing of $for each month thereafter unless and until the customer notifies us of their wish to cancelThe customer agrees to these terms when submitting their order.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing [redacted] Introductory price of $for your first month of access, then just $each additional monthCancel anytime if not satisfied.The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered:PAYMENT INFORMATION When you order your Credit Report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by CONTACTING US at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership feeCustomer satisfaction is our priority, as a courtesy we have issued an additional refund of $on June 8, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM Our records indicate that you enrolled with CreditReport.comTM on September 8, 2014, and followed by a request to cancel the membership on September 20, Customer satisfaction is our priority, as a courtesy we have issued a refund of $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processUpon date of enrollment, the following disclosure was displayed on our website: IMPORTANT INFORMATION: When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comTMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge In regards to the Craigslist advertisement you replied to (and the subsequent e-mail sent by a third-party) were not authorized by ConsumerInfo.com, IncWe take the improper and unauthorized promotion of our products and services very seriously and actively investigate scenarios such as yours We hope the above information is helpful to you in considering this matter

Thank you for the opportunity to respond to your concerns regarding your membership with CreditCheck(R) Total Our records indicate that you enrolled with CreditCheck(R) Total on February 5, The membership was not canceled; consequently, you were billed our monthly membership fee on February 15, On February 15, 2018, you contacted us and the membership was canceled On this date, a courtesy refund was issued to you in the amount of $29.95.We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve

Thank you for the opportunity to address your concerns Customer satisfaction is our priority, as a courtesy we have issued a refund of $on January 22, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementConsumerInfo.com(R), Inc., via its website Experian Credit Tracker?, is an affiliate of Experian(R) that provides credit monitoring and internet access to the customer’s personal credit reports We assist the customer in accessing their credit report online and answer questions regarding our products However, ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws To submit a request under the FCRA via Experian(R), please call ###-###-#### For reports requested under the auspices of FACTA, please go to www.annualcreditreport.comWe apologize for any inconvenience or misunderstanding; however, we are not www.annualcreditreport.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.However, in their response and explanation of their practices, it still remains vague how they charge you per month for their membership I would truly like someone to address or correct thatSee below and my point is that the underlined statement does not mention a per month charge I've read it many times to be sure that I am not crazy It is a very vague statement Why not include two simple words, "PER MONTH"Our website displays the following disclosure at sign up: By ordering your 3-bureau credit report and scores you will begin 3-bureau credit monitoring and credit score trackingThe membership fee of $plus $sales tax for a total of $will be charged to your credit card account and your membership will continue automaticallyYou will receive email alerts whenever there is a significant change to your credit reports or scoresYou may cancel at any time thanks Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on June 7, 2015, and followed by a request to cancel the membership on July 20, Email notifications were sent to the email address you provided at the time of enrollment At the time of cancellation, a one month courtesy refund was issued for $to the credit card on fileCustomer satisfaction is our priority, as a courtesy we have issued an additional refund of $on July 25, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our landing IMPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We also provide the following disclosure on the payment page before your order was submitted and your credit card was charged: PAYMENT INFORMATION When you order your $Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSMYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $21.95/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee It is unfortunate that you had such an adverse experience while dealing with Experian Credit Tracker?, we vigilantly strive to provide the highest standards of customer care and satisfaction We value the input from our customers and appreciate the time you took to send us your comments and suggestionsWe assure you that we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We do understand and acknowledge your frustrationWe trust that this explanation has gone some way to clarifying our standpoint on this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved One point that I do NOT agree with, though, is the way this "offer" is wrapped in the FICO score Experian should send a "REMINDER" email prior to days to trial expiration I guarantee a considerable amount of individuals lose money due to current practice and don't pursueTheir current practice isn't a good way to do business, nor does it instill consumer confidence Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Unacceptable canned response I read the previous message Directing me to reread will not resolve this situation Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R).Our records indicate that you enrolled with Freecreditreport.com(R) on September 4, 2014, and followed by a request to cancel the membership on February 2, At the time of cancellation, a one month courtesy refund was issued for $plus $sales tax for a total of $19.54.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $plus $sales tax for a total of $on February 3, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law.In addition, the consumer certifies that the information given is complete and accurate and that we have authorization to use this information for the outlined purposes.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on November 5, 2015, and followed by a request to cancel the membership on November 14, A Welcome email notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on November 16, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on October 9,2014, and followed by a request to cancel the membership on October 16, A welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $on October 17, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main Important information: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with ProtectMyID(R) Elite ConsumerInfo.com(R), Inc(“CIC”) and its product, ProtectMyID(R) Elite, is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring and internet access to their personal credit reports Our records indicate that you enrolled into a complimentary 1-year membership with ProtectMyID(R) Elite on October 23, 2015, which was provided in response to a security incident At this time we would like to express our regret that your experience with ProtectMyID(R) Elite may not have met your expectation or our standard of excellenceConsumerInfo.com vigilantly strives to provide the highest standards of customer care and satisfaction Additionally, the statements ascribed to our customer service representatives are not in accordance with our policies; we will be addressing these allegations directly with the representatives, and will take the appropriate steps to prevent a reoccurrence of such events The Insurance provided with your ProtectmMyID (R) Elite is underwritten by AIGAIG is a third party service provider of identity theft insuranceProtect MyID(R) Elite is not an insurance company and only AIG is responsible for evaluating and handling claims under the Insurance Policy A Summary of Benefits, instructions on how to request a copy of the policy, and AIG contact information is available online on the homepage and can be accessed through the URL: http://www.protectmyid.com/summary-of-benefits We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We hope the above information is helpful to you in considering this matter

Thank you for the opportunity to clarify the $charged at the time of your enrollment with Experian Credit TrackerSM Our records indicate that you ordered a credit report along with a membership in Experian Credit TrackerSM on May 16, We received notification from you to cancel the membership on May 26, A Welcome email notification was sent to the email address you provided at the time of enrollment Our website describes the offer and the order form details the terms and conditions of the offer, including the introductory price of $for the first month and continued billing of $for each month thereafter unless and until the customer notifies us of their wish to cancelThe customer agrees to these terms when submitting their order At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing [redacted] Introductory price of $for your first month of access, then just $each additional monthCancel anytime if not satisfied The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION When you order your Credit Report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order PAYMENT INFORMATION Note: Your credit card will be charged $39.95, once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is non-refundable We have issued a credit for $on May 26, When we issue a credit it can take from - business days for them to post the funds to your accountIt is also important to note that this refund should appear on your next credit card statement We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com However, ConsumerInfo.com(R) is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditScore.comTM Our records indicate that you enrolled with CreditScore.comTM on February 16,2014, and followed by a request to cancel the membership on December 12, Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus $for sales tax for a total of $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with CreditScore.comTM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: By ordering your 3-bureau credit report and scores you will begin 3-bureau credit monitoring and credit score trackingThe membership fee of $plus $sales tax for a total of $will be charged to your credit card account and your membership will continue automaticallyYou will receive email alerts whenever there is a significant change to your credit reports or scoresYou may cancel at any time We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We hope the above information is helpful to you in considering this matter

Thank you for informing us of your recent experience with Experian Credit TrackerSM Experian Credit TrackerSM prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on January 24, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement We hope the above information is helpful to you in considering this matter

We are sorry to read of your dissatisfaction with our responseWe do understand and acknowledge your frustrationIt is unfortunate that you had such an adverse experience while dealing with [redacted] (R), [redacted] (R) vigilantly strives to provide the highest standards of customer care and satisfaction.As a courtesy, we issued a full refund of the purchase price, an amount totaling $Please allow 3-business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement.We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on December 16, 2014, and followed by a request to cancel the membership on February 09, We apologize for any misunderstanding or inconvenienceAs a courtesy we have issued a refund of $plus $sales tax for a total of $on February 09, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementIn regards to your request for reimbursement of the bank/credit card fees, our policy states that we are not responsible for any credit card fees, overdraft charges or bank fees if your account contains insufficient funds Since your credit card company/bank has assessed this fee, we recommend that you contact them as it relates to this matter At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on May 26,The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on June 3, A welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective June 21, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund totaling $on June 21, Please allow - business days for these funds to process to the credit card account At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $Credit report and FICO® Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation