Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on March 7, The membership was automatically canceled by our system on June 11, after multiple unsuccessful billing attemptsCustomer satisfaction is our priority, as a courtesy we have issued a refund of all successful charges, totaling an amount of $on July 31, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing IMPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeAdditionally upon enrollment into Experian Credit TrackerSM a [redacted] , *** [redacted] site, in compliance with the FCRA, our name was added to the list of recent inquiries on your credit report Please be assured, since our reports are provided for your own personal use, the inquiry’s that appear on your credit report are listed as a promotional or “soft inquiries” This means your membership has no effect on your credit ratingWe appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is a low level worker that can only pump out simple statements that have nothing to offer It shows how big companies today have no accountability I am done Regards, [redacted] ***

Thank you for writing and expressing your concern regarding your membership with [redacted] ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal credit reports Our records indicate that a complimentary Experian(R) credit score along with a trial membership in [redacted] was ordered on June 22, utilizing a [redacted] Card with the last four digits ***Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on July 1, Additionally, our records show that you contacted CIC on April 15, 2015, and stated that you are the holder of the [redacted] Card, did not open the account in questionIn response, CIC cancelled the membership, issued a refund of $plus $sales tax for a total of $to your [redacted] Card and locked the account Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on April 29, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concerns regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on May 4, 2015, and followed by a request to cancel the membership on May 12, Email notifications were sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $on May 20, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: Important Information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership any time within the trial period without charge We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on March 13, 2015, and followed by a request to cancel the membership on March 23, 2015. A welcome email notification was... sent to the email address you provided at the time of enrollment. Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on April 1, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Unfortunately, the business does not address why they can not be contacted easily by phone or their website I am sorry it had to come to the Revdex.com contacting them Thank you and I do hope they get their act together! Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The membership was in fact cancelled prior to the date I would have been chargedAs I am not on the computer end of your call I have no proof of this transaction taking placeThe fact that I am not the only customer to have this same exact complaint proves the scam that is being ranI will not accept anything less than a full refund, the amount you claim to have refunded as a courtesy is unacceptable' its not even half! There have been zero refunds to my bank account as I'm writing this response I will not be a victim of this scam, and want the months you illegally deducted from my account refunded IN FULL within business days Regards, [redacted] ***

ConsumerInfo.com, Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal credit reports Thank you for informing us of your recent experience with CreditScore.comTM CreditScore.comTM prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction Our records indicate that Jerry Fetters enrolled with CreditScore.comTM on April 11, 2014, utilizing a Visa card with the last four digits ***Since the membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on May 11, and on the 11th of each subsequent month for the duration of the membership Additionally, our records show that you contacted CIC on October 5, 2014, and stated that you are the holder of the Visa card followed by a request to cancel the membership In response, CIC cancelled the membership At the time of cancellation, a one month courtesy refund was issued for $ It is important to note that our products are intended and designed only for individual consumers to check their own credit reports, not to obtain credit reports about or on behalf of other peopleWhether or not you have their permission to access someone else’s credit history, to do so through our products is not permitted under our terms and conditions Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on October 14, 2014, to the card on file making your total refund $ Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with CreditScore.comTM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Upon date of enrollment, the following disclosure was displayed on our website: By ordering your 3-bureau credit report and scores you will begin 3-bureau credit monitoring and credit score trackingThe membership fee of $will be charged to your credit card account and your membership will continue automaticallyYou will receive email alerts whenever there is a significant change to your credit reports or scoresYou may cancel at any time We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on April 8, 2013, and followed by a request to cancel the membership on January 6, At the time of cancellation, a one month courtesy refund was issued for $plus $sales tax for a total of $to the credit card on file.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $plus $sales tax for a total of $on January 17, 2015.Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:MPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargePlease be advised that the price disclosed when you subscribed was $14.95.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one-dollar credit report along with a trial membership on March 7, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on March 15, 2017, and on or around the 15th of each following month A welcome email notification was sent to the email address you provided at the time of enrollment On August 6, 2017, the benefits of the membership were upgraded to Experian CreditWorksSM Premium and the monthly price increased from $to $ Notifications were sent to you regarding this change In response to your complaint, the membership was canceled on February 22, 2018.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order As a courtesy, we have issued a refund totaling $on February 22, Please allow - business days for these funds to process to the credit card account.We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will consider this feedback as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on May 12, 2015, and followed by a request to cancel the membership on the same date At the time of enrollment, our records indicate that you also purchased and viewed your bureau credit reportExperian Credit Tracker? does not include reports and scores from all three credit bureausAfter enrollment, we provide our customers the opportunity to purchase a bureau credit report to supplement the information provided with Experian Credit Tracker? We display the following disclosure when you order your bureau report and scores: PAYMENT INFORMATION Note: Your credit card will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is non-refundable To ensure your satisfaction, we have issued a refund in the amount of $on May 15, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: Important information: When you order your $Credit Report & FICO® Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditReport.com(R) We would like an opportunity to clarify any confusion you may have regarding the trial period associated with the productDay of your 9-day trial period in CreditReport.com(R) began on November 10, 2014, the day you completed your enrollment and viewed your credit reportYour trial period expired on November 19, after you had an opportunity to try out the product for daysConsequently, in accordance with the published terms of our offer, the credit card provided was charged the monthly membership fee on November 19, Our records indicate that on November 20, you contacted us to cancel your membership, which is one day after your trial in the product ended Customer satisfaction is our priority, and as a courtesy we have issued a refund of $plus $sales tax for a total of $on November 25, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with CreditReport.com(R) may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge *Monitoring with Experian® begins within hours of enrollment in your trialMonitoring with Equifax® and Transunion® takes approximately days to begin, though in some cases cannot be initiated during your trial periodYou may cancel your trial membership any time within days of enrollment without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

Thank you for writing and expressing your concern regarding the access to your Experian(R) Credit Report and FICO(R) Score provided with enrollment into Experian Credit TrackerSM.Our records indicate that you attempted to enroll into the $1(dollar) Experian Credit TrackerSM membership on July 21, In that attempt, our system performed a verification of identity to ensure the safety of our customer's personal informationUnfortunately, we were unable to confirm your identity at that time and your order was canceledPlease note that our records reflect that the $1(dollar) fee for enrollment was not processed as a result of the canceled order Please reach out to your financial institution to ensure that the transaction in question has been addressed properly.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution was greatThere was a quick response and I'm very pleased with the outcome Regards, [redacted]

Thank you for the opportunity to respond to your concerns Our records indicate that on you enrolled in our free credit monitoring membership, Experian [redacted] ***, on February 2, In response to this complaint, the membership was canceled on March 14, On the same day, it was reactivated per your request.On March 14, 2018, our representative reached out to you and located an additional account billing your credit card The membership was started with Experian [redacted] Plus on February 4, The membership was not canceled within the trial period; consequently, your card was billed our monthly membership fees on February 13, and March 13, On March 14, 2018, the membership was canceledOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The consumer agrees to these terms when submitting their order As a courtesy, we issued a refund to you in the amount of $on March 14, Please allow 3-business days for the funds to process to your account.We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R) Our records indicate that you enrolled with Freecreditreport.com(R) on October 17, 2014, and followed by a request to cancel the membership on November 11, A welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: *IMPORTANT INFORMATION When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call ###-###-####For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We hope the above information is helpful to you in considering this matter

We apologize for any misunderstanding, When following the online dispute link from your Experian Credit TrackerSM membership, you are redirected to the dispute portal on the Experian(R) credit bureau websiteAn Experian Credit Tracker membership is not necessary to dispute credit information on your credit fileAlthough there are many benefits of enrolling in Experian Credit Tracker, such as fraud resolution assistance and daily monitoring of you credit file, you have the right to dispute information on your credit file directly with Experian at no charge to you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]