Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on August 11, The membership was not cancelled; consequently, in accordance with
the published terms of our offer, the credit card provided was charged our monthly membership fee on August 19, 2016, and on or about the 19th of each following monthA welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective March 19, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $on March 10, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Hello, there is not a third party submitting this complaint I, the consumer, am filing this complaint by myself I am confused about this third party that is mentioned.*** ***

We
appreciate the time you took to send us your comments and suggestions. We
value the input from our customers, and assure you we will give serious
consideration to the issues you presented to us. It is through
information provided by customers such as you that we are able to improve our
products and memberships

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint completely. For your reference, details of the offer I reviewed appear below.I do accept the refund, which I have received. However, I do not accept the company's explanation for the reasons itemized below:From Experian: "Our records indicate that you enrolled with Experian Credit
TrackerSM on May 7, 2015, and followed by a request to cancel the
membership on May 17, A welcome email notification was sent to
the email address you provided at the time of enrollment
"This welcome email (attached) contained no details as to the terms of the membership. There is nothing indicating the price, period or renewal terms. So it was of no use in notifying me of any automatic or continued membership, or the cost thereof
At this time we would like to express our regret that your
experience with Experian Credit TrackerSM may not have met your
expectation or our standard of excellence" We feel it is important to
keep the consumer informed regarding the ordering processOur website
displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will
begin your day trial membership in Experian Credit TrackerSMIf you
don't cancel your membership within the day trial period*, you will be
billed $for each month that you continue your membershipYou may
cancel your trial membership anytime within the trial period without
charge
Please be advised that the price disclosed when you subscribed was $
"The company seems more concerned with misrepresenting the product and then making it as hard as possible to get a refund. Before the Revdex.com complaint was received by them, their last email to me (attached) stated that they would issue a refund only after I 1)waited until my next bank statement was available and 2)I sent a copy by mail or fax to themBased on the response of the representatives on the phone and the emails, their first priority was to discourage me from trying to get my money back. The basis of this complaint is that the terms and price were never disclosed to me. I came to the "$credit report" page via the 'annualcreditreport.com' website, and had no knowledge that I was signing up for anything other than a one-time report for an one-time charge of $1.00. Experian needs to troubleshoot the notification that they are claiming and make sure that it is functional no matter how a customer navigates to their site. I would request that the company acknowledges the details of my complaint, apologizes for their mistake(s), and promises to try to remedy these issues for future customers. As it stands, they have not earned my trust or repeat business
"We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation
" These need to be more than mere words
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian IdentityWorksSM Plus We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we
continue to improveOur records indicate that you began your Experian IdentityWorksSM Plus membership on September 29, billing at the yearly rate of $99.99. Our agent contacted you on November 12, to assist with your log in issues. Our agent left their direct phone number to contact for assistance with any log in issues you may have in the futureWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total.Our records indicate that you enrolled with CreditCheck(R) Total on September 7, The membership was not canceled within the trial period; consequently, the card on file was charged our
monthly membership fee on September 17, We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve. Customer satisfaction is our priority; as a courtesy we have issued a refund of $on September 22, Please allow - business days for these funds to process to your credit card account The membership was also canceled on this date.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To be more precise, I remain uncertain whether my complaint has been resolvedI did receive an email from Experian saying that my account was cancelled, but it STILL said in the fine print at the bottom of that email that I would continue to receive emails from ExperianWhen I responded to that email for clarification, I was told they couldn't give me further information
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on October 3, We have researched your account and there is no record of you requesting cancellation prior to being
charged the membership fee.
We apologize for any inconvenience or misunderstanding. Our records also indicate that your credit card has recovered an amount totaling $for you on November 3,
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on November 5, Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.%

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on January 27, On July 27, 2016, the benefits of the membership were upgraded and the monthly price increased
from $to $ Notifications were sent regarding this changeOn January 24, 2017, you contacted us and the membership was canceled A refund was issued on this date in the amount of $24.99.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order.In an attempt to provide some clarity on the issue of updating your card information, we would like to offer the following explanation: Your charges are automatic recurring transactions authorized by you when your order for an Experian(R) credit report and monitoring product was placed As a convenience to our customers, and to help ensure they receive uninterrupted access to our products, Experian(R) receives, from time to time, updated information from credit and debit card issuers for cards provided to us during the order process Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on January 30, Please allow - business days for these funds to process to your credit card account We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I stated in my phone conversation with them and in my complaint, I never saw any of the content they claim was there before I submitted my credit card information. I only saw the $charge. If I would have seen any of it, I would have never agreed to even buy the credit reports, because they are not worth to us that much. I am only disputing the monthly charges. They are fraudulent, since I never was aware of the fact that I signed up. And when I called on the 28th, I specifically asked for both memberships to be cancelled, several times. I didn't trust them and called back again on the 30th and sure enough they continued their deception, the membership was still active. And this is the company who gathers information on us and provides it to creditors, it's very bizarre and scary. They are a crooked business. They should be investigated.They need to make these terms clearly visible for an average user. I am not a lawyer or expert who knows how all this works. If I can't see it, I don't know about it
Regards,
*** ***s

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) TotalOur records indicate that you enrolled on March 20, 2018. Per your request, your membership was cancelled on April 6, with no monthly billing. Our website describes the offer and
the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. The customer agrees to these terms when submitting their order We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on October 16, 2014, and followed by a request to cancel the membership on
November 1,
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on November 3, 2014. Please allow 7-business days for these
funds to process to your credit card account. It is also important to note that this refund may not be reflected on
your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or
our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure
at sign up:
Important information:
When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel
your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial
membership anytime within the trial period without charge
Please be advised that the price disclosed when you subscribed was $
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to clarify the $charged at the time of your enrollmentOur records indicate that on February 11, you ordered a free Experian(R) credit report from Experian Credit TrackerSM which enrolls you into the 7-day trial of our monitoring product. Also in
reviewing your customer file it appears you purchased your bureau credit report on February 11, At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page: PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundable We apologize for any misunderstanding or inconvenienceAs a courtesy, we have issued a credit for $to the card on file on February 13, When we issue a credit it takes hours to post to your financial institution, however it can take from - days for them to post the funds to your accountIt is also important to note that this refund should appear on your next credit card statementWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Basic. We have received your request to cancel your Experian CreditWorksSM Basic membership and have cancelled your membership effective March 1, Additionally, Under Federal
law, you have the right to receive a free copy of your credit report once every months from each of the three nationwide consumer reporting companies. To request your free annual report under that law, you must go to www.annualcreditreport.com. We appreciate the time you took to send us feedback regarding our websiteWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on February 1, 2010. In response to your complaint, the membership was canceled on January 5, 2018.We apologize for
any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

I will check my checking account to see if in fact this amount was credited back to my account. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ** ***

Thank you for writing and expressing your concern regarding your membership with ***(R) Total.Our records indicate that you enrolled with ***(R) Total on February 19, 2015, and followed by a request to cancel the membership on February 28, 2015. A welcome email
notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 8, 2015. At this time we would like to express our regret that your experience with ***(R) Total may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Reports and Scores here, you will begin your trial membership in ***(R) TotalIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with ***TMOur records indicate that you enrolled with ***TM on January 14, 2015, and followed by a request to cancel the membership on March 18, 2015. Customer satisfaction is our priority,
as a courtesy we have issued a refund of $on March 30, 2015. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with ***TM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up: Ongoing Service Disclosure: The monthly membership fee of $will be charged to your credit card account and your membership will continue automaticallyYou will receive email alerts whenever there is a significant change to your credit report or scoreYou may cancel anytimeIt is unfortunate that you had such an adverse experience while dealing with ***TMWe vigilantly strive to provide the highest standards of customer care and satisfactionWe hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with ***(R).Our records indicate that you enrolled with ***(R) on March 5, 2015, and followed by a request to cancel the membership on March 16, 2015. At time of
cancellation, a refund was processed in the amount of $At this time we would like to express our regret that your experience with ***(R) may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in ***If you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation