Experian Consumer Services

Please see our previous response
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Premium. Our records indicate that you ordered a membership with Experian CreditWorksSM Premium on September 22, 2017. The membership was offered for an introductory offer of
$for the first month, which was charged on the same date. The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on October 22, 2017, and on or about the 22nd of each following monthA welcome email notification was sent to the email address you provided at the time of enrollmentIn response to your complaint, the membership was canceled, effective January 5, 2018. We apologize for any misunderstanding; however, we do not have a record of a cancellation request for the membership prior to your Revdex.com complaint.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $on January 5, 2018. Please allow - business days for these funds to process to the credit card account.We apologize for any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for contacting us regarding the accounts opened at Experian Credit TrackerSM
ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring and internet access to their personal
credit reports
Our records indicate that multiple complimentary Experian(R) credit reports and score, along with a trial membership in Experian Credit TrackerSM, were ordered on December 29, 2015, utilizing an *** *** Card ending in *** Since the complimentary trial memberships were not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee
You contacted us on October 27, 2015, stated that you were the owner of the *** *** card on fileIn response, CIC cancelled the memberships and issued a one month refund for each of the accounts in the amount of $
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on November 4, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM, and for the opportunity to clarify the $charged at the time of your enrollment
Our records indicate that you enrolled with Experian Credit TrackerSM on March 31, 2015, and followed
by a request to cancel the membership on April 1, Also in reviewing your customer file it appears you purchased and viewed your bureau credit report on March 31, This product is not included in the trial offer and is always advertised as for a feeThe price for this product and the accompanying scores that you ordered were listed in two places on the order form
At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page:
PAYMENT INFORMATION:
When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundable
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership any time within the trial period without charge
We apologize for any inconvenience or misunderstandingAs a courtesy, we have issued a credit for $on April 15, 2015, for the bureau credit reportWhen we issue a credit it takes hours to post to your financial institution, however it can take from - days for them to post the funds to your accountIt is also important to note that this refund should appear on your next credit card statement
As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian(R), please call ###-###-####For reports requested under the auspices of FACTA, please go to ***
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian *** Plus Our records indicate that you ordered a one-dollar credit report along with a trial membership on December 16, 2017. The membership was not cancelled; consequently, in
accordance with the published terms of our offer, the credit card provided declined the monthly billing until February 5, and the two delinquent months billings were processed for $A welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits have ended We have, as a courtesy, issued a refund totaling $on March 12, 2018. Please allow - business days for these funds to process to the credit card account At this time, we would like to express our regret for any inconvenience this issue may have caused you. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After you cancelled my membership I went back to the site and restarted it because as stated I am rebuilding my credit and need accessJust to be vlear, are you stating that none of your customers receive your service at a discounted rate? This would mean that your employee lied in order to obtain my debit card information and fraudulently proceeded to charge me for an unauthorized amountWhich is correct? Are you saying that all members pay $period?
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)
Our records indicate that you ordered a $(one) dollar credit report along with trial membership on November 3, We received notification from you to cancel the
membership on November 3, 2014, it appears you also purchased and viewed your bureau credit report on that day
At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page:
PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundable
As a courtesy, we have issued a refund of $When we issue a credit it takes hours to post to your financial institution, however it can take from to days for them to post the funds to your account
In the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companies

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM. Our records indicate that you ordered a credit report along with a 30-day trial membership for $on August 2, 2017. The membership was not cancelled; consequently, in accordance
with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on September 2, A welcome email notification was sent to the email address you provided at the time of enrollment Per your request, your paid benefits will cease, effective September 7, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you.We have, as a courtesy, issued a refund totaling $on September 7, 2017. Please allow - business days for these funds to process to the credit card account.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue The consumer agrees to these terms when submitting their order.At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to respond to your concerns.Our records indicate that on February 15, 2018, a charge for $was billed, and on the same day, a credit was issued. On March 14, 2018, our representative reached out to you and confirmed that we are unable to locate any additional billing in our system. At this time, she provided her direct line. If we may be of additional assistance, please let us know

I have received an email from Experian saying that my "membership" has been cancelled and there would not be any more chargesNo mention of a refund but $was refunded to my checking account I can't thank you enough for your help on this matterI know your message to them resulted in the refundThanks again!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to clarify the $charged at the time of your enrollment
Our records indicate that on November 4, you ordered a free Experian credit report from Freecreditreport.com(R) which enrolls you into the 7-day trial of our monitoring productAlso in reviewing
your customer file it appears you purchased and viewed your bureau credit report on November 4,
At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page:
PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundable
We have issued a credit for $on November 6, When we issue a credit it takes hours to post to your financial institution, however it can take from to days for them to post the funds to your account
In the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companies
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on October 20, 2014, and followed by a request to cancel the membership on October 28, A welcome email
notification was sent to the email address you provided at the time of enrollment
Customer satisfaction is our priority, as a courtesy we have issued a refund of $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processUpon date of enrollment, the following disclosure was displayed on our website:
Important information:
When you order your $Credit Report & FREE Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM. Our records indicate that you enrolled with CreditReport.comTM on December 9, 2014, and followed by a request to cancel the membership on December 19, Customer satisfaction is our
priority, as a courtesy we have issued a refund of $on December 20, 2014. Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles.At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:?IMPORTANT INFORMATION:When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
As stated priorI called the automated line hour after initial sign up to cancel my membershipJanuary 13th was when I called up to complain of why my membership wasn't cancelled cause my credit card was charged
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM
Our records indicate that you enrolled with CreditReport.comTM on September 27, 2014, and followed by a request to cancel the membership on November 8, We have researched your account
and we do not have any record of you requesting cancellation prior to being charged for the membership fee
At the time of cancellation, a one month refund was processed in the amount of $To ensure your satisfaction, we have issued an additional refund of $on November 13, Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one-dollar credit report along with a trial membership on June 13, 2017. The membership was not cancelled; consequently, in accordance with
the published terms of our offer, the credit card provided was charged our monthly membership fee on June 22, and monthly on or about the 22nd of each month followingOn August 22, 2017, the benefits of the membership were upgraded and the monthly price increased from $to $24.99. Notifications were sent regarding this change. A welcome email notification was sent to the email address you provided at the time of enrollmentOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their orderWe have, as a courtesy, issued a refund totaling $on September 22, and also $on September 27, 2017. Please allow - business days for these funds to process to the credit card accountAt this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not sign up for a credit report and I was charged for two months before I caught that they were charging my cardI asked for proof that I authorized them to charge my card and they can't give me anyAll they say is that "our records indicate that you signed up for our service"No, I did notThere are a lot of complaints about this company doing unscrupulous things like this on the Revdex.com website and othersI don't know why they are allowed to stay in businessThere are ways to get truly free credit report from companies like annualcreditreport.comThey stole my card and charged a total of $I did not authorize these charges and I did not use their serviceI want my money back
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Let me also add that I am pleasantly surprised that I didn't have to fight about thisScore one for institutional oversight and what notThanks very much for your help
Regards,
*** ***

Thank you for bringing your concerns to our attentionOur records indicate that as of March and 21, 2018, the issuer of your credit card has accepted fees, an amount totaling $We are therefore unable to refund the monies directly to you, as your credit card issuer has received the refund for youPlease contact your credit card issuer for more details regarding this matter. You have also received a refund in the amount of $on March 30, 2018. The total amount of funds returned to you is $263.40. We appreciate your feedback and have noted your concernsAfter conducting an additional review, our decision remains the sameSince you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent useWe apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve

Thank you for informing us of your recent experience with Experian Credit TrackerSMWe understand how upsetting a potential credit card fraud situation can beConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides
consumers with credit monitoring services and internet access to their personal credit reportsOur records indicate that a complimentary Experian(R) credit score along with a trial membership in Experian Credit TrackerSM was ordered on January 5, utilizing a *** with the last four digits ***. Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on February 24, Additionally, our records show that you contacted CIC on February 27, 2015, and stated that you are the holder of the Visa, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your VisaIn response, CIC cancelled the membership, issued a refund of $to your *** Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent useTo ensure your satisfaction, we have issued an additional refund of $on March 2, 2015. Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statementWe hope the above information is helpful to you in considering this matter