Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on February 5, 2015, and followed by a request to cancel the membership on February 24, A welcome email
notification was sent to the email address you provided at the time of enrollment
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 9, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)Our records indicate that you enrolled with Freecreditreport.com(R) on November 10, 2014, and followed by a request to cancel the membership on November 22, A welcome email notification
was sent to the email address you provided at the time of enrollmentCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on December 15, 2014. Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cyclesAt this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with Experian Credit TrackerSM. *** ***. (“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services
and internet access to their personal credit reports.Our records indicate that a $1(dollar) Experian(R) credit report and score, along with a trial membership in Experian Credit TrackerSM, was ordered on March 31, 2015, utilizing a MasterCard with the last four digits Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on April 30, 2015.Additionally, our records show that CIC contacted you regarding the charges on June 11, 2015, and you stated that you are the holder of the MasterCard, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your MasterCard. Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent useWe apologize for any inconvenience or misunderstanding. Our records indicate that your bank has recovered the fees for you, an amount totaling $43.90, as of June 3, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on June 11, 2015. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on November 22, 2014, and a welcome email notification was sent to the email address you provided at the
time of enrollment.The enrollment was followed by a request to cancel the membership on January 31, At the time of cancellation, a one month courtesy refund was issued for $Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on February 3, 2015. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:PAYMENT INFORMATIONWhen you order your credit report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $4.95 for the first month of your membershipAfter the first month, you will be charged $19.95 for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee.Please be advised that the price disclosed when you subscribed was $14.95.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I called Experian the customer service representative was able to locate my account without any issuesI don't particularly feel comfortable providing bank statements etc to prove a charge that the customer service department could clearly find and confirm without any issuesI don't believe that you are having problems locating her accountIf so her user name is ***, and her name is *** *** If you need any additional information, like a reference number etc that was provided by your representative and supervisor I will locate thatBut I ask you track the account down and resolve the issue as requested in my initial complaint.
*** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although you have refunded the amount, which settles my individual claim, nonetheless I ask the Revdex.com to review the website format, text, and appearance, as attachedIn my opinion the wording "Now get your FICO score and Experian credit report for $1" implies that this is the fee for the reportThe fine print on the bottom of the screen is not very clearIt is also apparent that the 1$ fee is simply a gimmick to obtain the credit card number of the consumer and thus charge the monthly membershipWhen entering the credit card information, there is no clear indication that the credit card will be used primarily for the monthly fees; rather the wording, font size and graphics are cleverly designed to appear as though the credit card information is merely needed for the $1, 1-time feeThis practice of luring consumers into subscriptions is probably legal, but is highly unethical
Regards,
*** ***

Thank you for expressing your concerns regarding Experian Credit TrackerSM
After doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs to youIn order to better assist us in locating an account, we are in need of additional
informationWe would appreciate if you can provide us with the following:
aFull credit card number being billed
bBank statement indicating card being billed
Please fax any supporting documents to: *** ***
ATTN: Consumer Relations Group (Complaint ID: ***
Or, you can mail to:
Experian/CRG
PO Box
Allen, TX
Our customers are very important to us and we look forward to hearing from you with the information requested above
Please note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different company
Thank you for your understanding and cooperation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would also like to remind you that your annual renewal email was surely bouncing back since the email account had been closed in 2012. When you receive a returned email, is it not obvious that your customer is not able to "voluntarily" accept or decline the renewal, so the renewal should not be made? Also, the credit card information I provided was no longer valid, so I am not sure how you were able to charge to it.I will definitely steer my friends and co-workers away from subscribing to anything connected to experian. I believe auto renewal should be federally regulated, if it is not already or simply made illegal
Regards,
*** ***

Thank you for contacting us regarding the accounts opened at Experian Credit TrackerSMExperian Credit TrackerSM does offer a $1.00(dollar) 7-day trial membership in a monthly credit monitoring product. Our website describes the offer in detail and the Order
Form. Details, along with the terms and conditions of the offer, include billing at the end of the $1(dollar) trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. This was agreed to when submitting the order. Our records indicate that you and *** *** enrolled with Experian Credit TrackerSM on March 28, The memberships were not cancelled within the $1.00(dollar) 7-day trial period. Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on April 4, 2015, for each of their accountsOn April 28, 2015, we received notification from you to cancel the memberships. As a courtesy, we have issued a refund of the monthly membership fees of $43.90. Please allow - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on February 24, 2018. We apologize for any inconvenience our hold times caused you. We
appreciate the time you took to send us your comments and will consider this feedback as we continue to improve. Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 9, 2018. Please allow - business days for these funds to process to your credit card account. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***

Thank you for bringing your concerns to our attention regarding the accounts opened at Experian Credit TrackerSM and ***
***(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit
monitoring services and internet access to their personal credit reports
Our records indicate that you enrolled with Experian Credit TrackerSM on February 5, 2015, and followed by a request to cancel the membership on February 8, A welcome email notification was sent to the email address you provided at the time of enrollment
Our records also indicate that a $(dollar) 3-Bureau Report with credit scores along with a trial membership in *** was ordered on February 27, utilizing a MasterCard with the last four digits ***Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on March 8,
Additionally, our records show that you contacted *** by phone on March 10, 2015, and stated that you are the holder of the MasterCard, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your MasterCardIn response, *** cancelled the membership
At this time we would like to express our regret that your experiences with Experian Credit TrackerSM and *** may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur websites display the following disclosures at sign up:
(Experian Credit TrackerSM)
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
(***)
IMPORTANT INFORMATION:
When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in ***If you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
Please be advised that the price disclosed at the time of subscription was $for ***
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 11, for the Experian Credit TrackerSM trial membershipWe have also issued a refund of $($+ $sales tax) plus $($+ $sales tax) for a total of $on March 11, for the *** membershipPlease allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
Since you believe that the order with *** was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships

Thank you for writing and expressing your concern regarding your membership with ProtectMyID(R).Our records indicate that you enrolled with ProtectMyID(R) on March 7, The membership was not canceled within the trial period; consequently, the card on file was billed our monthly membership
fee on March 16, This was followed by a request to cancel the membership on March 22, On this date, a refund was issued in the amount of $19.95.At this time we would like to express our regret that your experience with ProtectMyID(R) may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order.Under Federal law, you have the right to receive a free copy of your credit report once every months from each of the three nationwide consumer reporting companies To request your free annual report under that law, you must go to www.annualcreditreport.com We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on July 6, A welcome email notification was sent to the email address you provided at the time of enrollment
This was followed by a request to cancel the membership on September 1, On this date a refund was issued to you in the amount of $ We apologize for any misunderstanding or inconvenience; however, we do not have a record of a cancellation request prior to this date At this time, we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order.Customer satisfaction is our priority; as a courtesy we have issued an additional refund of $on September 7, Please allow - business days for these funds to process to your credit card account We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on December 9, The membership was not cancelled; consequently, in accordance with
the published terms of our offer, the credit card provided was charged our monthly membership fee on December 17, A welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective January 17, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $($plus $1.37) on January 3, Please allow - business days for these funds to process to your credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[You may close this case, but I want it to be noted that the company's response was VERY unsatisfactoryTheir suggestions are profoundly unhelpful, and by not offering a direct contact to resolve the issue, they show a clear disregard for me as a consumer.]
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM via our website CreditScore.comTM on September 1, 2015, and followed by a request to cancel the membership on September 3,
A welcome email notification was sent to the email address you provided at the time of enrollment. Customer satisfaction is our priority, as a courtesy we have issued a refund of $on September 9, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processWe provide the following disclosure on the payment page before your order was submitted and your credit card was charged:PAYMENT INFORMATION When you order your credit report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you so much for your help regarding my complaint (ID ***).Experian refunded my initial charges since they were unable to provide their advertised services; I am satisfied with this result.I consider this matter closedThe assistance of the Revdex.com is greatly appreciated.Have a great
week!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** Thank you so much for your help regarding my complaint (ID ***).Experian refunded my initial charges since they were unable to provide their advertised services; I am satisfied with this result.I consider this matter closedThe assistance of the Revdex.com is greatly appreciated.Have a great week!Thank you so much for your help regarding my complaint (ID ***).Experian refunded my initial charges since they were unable to provide their advertised services; I am satisfied with this result.I consider this matter closedThe assistance of the Revdex.com is greatly appreciated.Have a great week!Thank you so much for your help regarding my complaint (ID ***).Experian refunded my initial charges since they were unable to provide their advertised services; I am satisfied with this result.I consider this matter closedThe assistance of the Revdex.com is greatly appreciated.Have a great week!

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Premium
Our records indicate that you enrolled with CreditCheck(R) Premium on January 14, and followed by a request to cancel the membership on March 22,
Customer satisfaction is our
priority, as a courtesy we have issued a refund of $on March 27, Please allow - business days for these funds to process to your credit card accountAt this time we would like to express our regret that your experience with CreditCheck(R) Premium may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website describes the offer and the order form details the terms and conditions of the offer, including billing monthly until the customer notifies us of their wish to cancelThe customer agrees to these terms when submitting their order
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers as you that we are able to improve our products and memberships